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CAR/SAM Regional Guidance Material on Air Traffic Services Quality Assurance Programmes

CAR/SAM Regional Guidance Material on Air Traffic Services Quality Assurance Programmes. NAM/CAR/SAM Quality Assurance Workshop Gustavo De León Regional Officer, Air Traffic Management and Search and Rescue ICAO NACC Regional Office. NAM/CAR/SAM Air Traffic Services Quality Assurance Workshop

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CAR/SAM Regional Guidance Material on Air Traffic Services Quality Assurance Programmes

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  1. CAR/SAM Regional Guidance Material on Air Traffic Services Quality Assurance Programmes NAM/CAR/SAM Quality Assurance Workshop Gustavo De León Regional Officer, Air Traffic Management and Search and Rescue ICAO NACC Regional Office NAM/CAR/SAM Air Traffic Services Quality Assurance Workshop (Port of Spain, Trinidad and Tobago, 26 to 30 November 2001)

  2. INTERNATIONAL CIVIL AVIATION ORGANIZATIONNORTH AMERICAN, CENTRAL AMERICAN AND CARIBBEAN OFFICECAR/SAM REGIONAL GUIDANCE MATERIAL ONAIR TRAFFIC SERVICESQUALITY ASSURANCE PROGRAMMESCHAPTERS 1 – 2Version 1.0November 2001

  3. Foreword • CAR/SAM/3 RAN (October 1999) • ATS Quality Assurance Programme • Purpose • ATS Incidents • Quality of Services • CAR/SAM/3 Recommendation 5/36 • ICAO develop guidance material on ATS quality assurance programmes for worldwide use • CAR/SAM Regional Guidance Material on ATS QA Programmes • first phase

  4. Contents • Chapter 1. Definitions • Chapter 2. Background • Chapter 3. ATS Quality Assurance Programmes • Chapter 4. Controller Proficiency Checks

  5. ATC proficiency training ATS operational duties Desk audit Follow-up ATS evaluation Full-unit ATS evaluation In-flight/preflight evaluations Operational deviation Operational error Pilot deviation Refresher training Runway incursion Simulation training Skill enhancement training Special evaluations Supplemental training Three-step closure process Chapter 1. Definitions New Definitions

  6. Chapter 2. Background • Important to prepare ATS QA programme guidelines for States • Heightened awareness of ATS incidents and recommendations made by: • CAR/SAM/2 RAN (Santiago, 1989) • Recommendation 6/11 – Investigation of ATS Incidents • Recommendation 6/12 – Reporting of ATS Incidents • GREPECAS 8 (Dominican Republic, 1998) • Conclusion 8/7 – Actions to be taken by States to reduce ATS incidents in the CAR/SAM Regions • Conclusion 8/8 – Actions to be taken by the users to reduce ATS incidents in the CAR/SAM Regions • Conclusion 8/9 – Actions to be taken by the ICAO Regional Offices to reduce ATS incidents in the CAR/SAM Regions

  7. Chapter 2. Background(cont’d) • Informal working groups • International organizations • Airlines • Reports received by ICAO Regional Offices • Increase of ATS incidents by 43 per cent between 1996 and 1998 • Justified the need for introduction of ATS QA programme for the CAR/SAM Regions • ICAO NACC/SAM Regional Offices began work programme

  8. THE END THANK YOU

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