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Improving Taxi Service for Passengers with Disabilities

Improving Taxi Service for Passengers with Disabilities. Richard M. Daley Mayor City of Chicago Norma I. Reyes Commissioner Department of Consumer Services City of Chicago. Steps for Success. Require WAVs Central Dispatch Service Market-Based Incentives Enforcement. Require WAVs.

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Improving Taxi Service for Passengers with Disabilities

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  1. Improving Taxi Service for Passengers with Disabilities Richard M. Daley Mayor City of Chicago Norma I. Reyes Commissioner Department of Consumer Services City of Chicago

  2. Steps for Success • Require WAVs • Central Dispatch Service • Market-Based Incentives • Enforcement

  3. Require WAVs • Establish Regulations • Grant Money • Additional Sources of Revenues

  4. Central Dispatch • Chicago Taxi Affiliations required to operate under a Central Dispatch Service for WAVs.

  5. Central Dispatch Operations • Flash Cab operates the service. • Vehicles from all affiliations participate. • Passengers with disabilities can call one number for WAV service.

  6. Market-Based Incentives • Taxicab Driver Excellence Awards • Airport Reward Program

  7. Market-Based Incentives

  8. Enforcement • DCS can cite companies and drivers that do not follow the established regulations. • WAV drivers’ priority is to serve passengers with disabilities. • Once a fleet has 15 vehicles, it must have at least 1 WAV. • Fleets with 50 vehicles must have 2 WAVs; then one additional WAV for every 25 taxis.

  9. Enforcement • Drivers operating WAVs must primarily serve passengers with disabilities. • Owners must lease to drivers that serve passengers with disabilities. • Other pickups are allowed, but the emphasis is on passengers with disabilities.

  10. Effective Stakeholder Relationships • Communication • Cooperation • Courtesy/Professionalism • Compromise

  11. Other Factors • In 2004, DCS created the Taxi Industry Advisory Group. • 50 industry stakeholders work to address problems and develop solutions for all aspects of the industry. • A committee is dedicated to accessibility. • Develops better service for passengers with disabilities.

  12. Coordinating Efforts • Coordination with other City Agencies, such as Mayor's Office for People with Disabilities • Coordination with Regional Transit Authority • Public Vehicle Institute

  13. Coordinating Efforts • DCS works with other City Agencies to coordinate efforts and to develop policies. • Public Chauffeur Institute trains drivers.

  14. The Future • We want to increase the number of the WAVs every year. • Ideally every taxi should be a WAV. • Purpose-built vehicles may be the best option.

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