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ELECTRONIC PUBLICATION WATCH (ePUBWATCH)

MTAC Meeting. November 6, 2002. ELECTRONIC PUBLICATION WATCH (ePUBWATCH). ePUBWATCH. What is an ePublication Watch? An ePublication Watch (ePUBWATCH) is an electronic means to communicate with the U.S. Postal Service regarding delivery issues reported by your subscribers. ePUBWATCH.

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ELECTRONIC PUBLICATION WATCH (ePUBWATCH)

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  1. MTACMeeting November 6, 2002 ELECTRONIC PUBLICATION WATCH (ePUBWATCH)

  2. ePUBWATCH • What is an ePublication Watch? An ePublication Watch (ePUBWATCH) is an electronic means to communicate with the U.S. Postal Service regarding delivery issues reported by your subscribers.

  3. ePUBWATCH National Launch Dates (7,500 DUC Sites) • September 9, 2002 Capital Metro Southeast Eastern Southwest Northeast Western Pacific • October 14, 2002 New York Metro Great Lakes

  4. ePUBWATCH DESIRED OUTCOME • Periodical Mailers • Retention of Subscription Renewals • Tracking System • Postal Service • Customer Satisfaction • Area Oversight • Delivery Unit Compliance

  5. ePUBWATCH CURRENT STATUS (Week ending November 2, 2002) • No. of Registered Publishers - 189 • No. of Publishers Entering ePUBWATCHs or Complaints - 71 Total Usage - 38%

  6. ePUBWATCH NUMBER OF PUBLICATIONS (Week ending November 1, 2002): Daily 99 Weekly 354 Monthly 433 886 886 (Complaints Only) Other Frequencies 196 196 1,082

  7. ePUBWATCH

  8. ePUBWATCH TOTAL ePUBWATCHs (As of Friday, November 1, 2002) • Active 577 • Upcoming 21 • Closed 200 • Incomplete 88

  9. ePUBWATCH

  10. ePUBWATCH TOTAL COMPLAINTS (As of Friday, November 1, 2002): • Daily 80 • Weekly 829 • Monthly 43 • Other Frequencies 440

  11. ePUBWATCH OBSTACLES • Budget Cuts • IT- Related Problems Old Infrastructure Support • Delivery Unit Compliance

  12. ePUBWATCH TIMELIME – FY-03 Future Activities: • Bi-Weekly Frequency Coming • Establish Other Desired Frequencies and Funding Source • Ensure Adequate Funding for 2004 Budget

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