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WELCOME! NPHPSP User Teleconference/Webinar. Please mute your line by pressing *6 You can un-mute your line by pressing *7 Do not put your phone on hold. July 21, 2009 Call in Information: 1-800-504-8071, code 8422006.

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  1. WELCOME!NPHPSP User Teleconference/Webinar Please mute your line by pressing *6 You can un-mute your line by pressing *7 Do not put your phone on hold. July 21, 2009Call in Information: 1-800-504-8071, code 8422006

  2. Whether at the Beginning, Middle, or in a Lull: Moving Forward with Performance Improvement Teresa Daub (CDC) and Jennifer McKeever (NNPHI)

  3. Providing performance standards for public health systems and encouraging their widespread use; Engaging and leveraging national, state, and local partnerships to build a stronger foundation for public health preparedness; Promoting continuous quality improvement of public health systems; 4. Strengthening the science base for public health practice improvement. NPHPSP Vision and Goals To improve the qualityof public health practice and performance of public health systems by:

  4. Systems Performance Improvement Positive changes in capacity, process and outcomes of public health as practiced in government, private, and voluntary sector organizations. Systems Performance Improvement involves… • Strategic changes to address public health system weaknesses • Ongoing efforts to maintain well-performing services • Systems improvements leading to better outcomes

  5. Today’s Teleconference/Webinar Moving Forward with Performance Improvement: • Focus on performance improvement from the beginning • Reignite your performance improvement efforts if you are in a “post-assessment lull”

  6. Survey Results

  7. Steps in Performance Improvement (PI) – NPHPSP Users’ Guide, 2006 • Organize Participation for Performance Improvement • Prioritize Areas for Action • Explore “Root Causes” of Performance • Develop and Implement Improvement Plans • Regularly Monitor and Report Progress

  8. Organize Participation for PI • Start with Leadership Support • Create a Structure for Success • Incorporate PI into a broader planning process • Form a high-level steering committee • Assign subcommittees or improvement teams to specific priority areas • Utilize a quality improvement collaborative • Plan to share results

  9. Plan Post-Assessment Activities from the Beginning: • Determine how the assessment results will be used • Identify leadership, staff support, and stakeholders • Establish timeline for initial post-assessment activities (sharing results, establishing priorities)

  10. Communicate with Assessment Participants: • Plan for using assessment results • Who will be responsible for post-assessment activities • Timeline for sharing results and for acting on results • Options for their involvement in post-assessment activities (role, time commitment, other expectations)

  11. Greetings from Where sometimes nothing happens, despite great intentions

  12. What causes a Post-Assessment Lull? In the “Q/A” box above, type in either: • What has caused a post-assessment lull in your jurisdiction or… • What do you think might cause a lull?

  13. Reasons for ending up in Lullsville • No plan from the outset of what to do with the results • No one took a leadership role to follow up • Leadership changes • Staff turnover or shortages • Overwhelmed by improvements needed • Competing priorities • Lost interest

  14. Moving beyond Lullsville • Step 1: Identify Concern • Motivation • Relevance • Leadership Support • Timeliness • Sustainability • Step 2: Identify or Develop Solutions to Address Concern

  15. When the Concern is Timeliness • Review along with other annual reports or report cards (Healthy People 2010, Kids Count, etc. • Connect to current issues or anniversary events • Highlight results during annual association meeting and conferences

  16. When the Concern is Sustainability • Collaborate with partners on funding proposals to address priorities • Look for an active group to sponsor or adopt a related ES • Get agreement from accountable entities and staff • Utilize results to meet categorical assessments or requirements

  17. Resources • NPHPSP User Guide: www.cdc.gov/od/ocphp/nphpsp/ • NPHPSP User Teleconferences/Webinars: www.nnphi/nphpsp • CDC Post Assessment/Performance Improvement Tool Kit: www.cdc.gov/od/ocphp/nphpsp/ • Multi-State Learning Collaborative (MLC) www.nnphi.org/mlc

  18. Resources, cont. • MAPP www.naccho.org/topics/infrastructure/mapp/index.cfm • PHF – Performance Improvement Tools www.phf.org • NACCHO – Accreditation/QI Page www.naccho.org/topics/infrastructure/accreditation/ • ASTHO www.astho.org • NALBOH www.nalboh.org

  19. Questions? Press *7 to un-mute your line

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