Team Project

1. Team Project Flying High in Business Management Spring semester 2013

2. Identify Types of Groups and Group Characteristics Two Types of Group Primary Secondary Why start a Group Group Leadership Group Member’s Role Common Problems and Solution Group Characteristics Communication Commitment Accountability IA

3. Group Formation and Team Building How Groups Are Formed Types of Groups Characteristics of Groups What is a Workgroup What is a Team The Difference between Teams and Workgroups The Effects of Management Regarding Organizational Behavior How to Assemble a Team Benefits of Teaming IB

4. Define Manager and Discussthe Changing Nature of Management Organization Motivation Career Planning Technology IIA

5. Discuss the Role of the Manager Planning Organizing Staffing Leading Controlling IIB

6. Review the Relationship Between Factors Affecting Leadership, Creative Leadership, and Followership Leaders Uses interpersonal skills to influence others to attain goals. Are able to gain and maintain trust. Are accountable Are enthusiastic, exudes high energy and are committed. IIC

7. Leadership and Power • Power • The ability to influence another person. • There are different powers in interpersonal forms such as reward, coercive, legitimate, referent and expert. Leadership Leadership is the process of guiding and directing the behavior of people in the work environment. There are different theories of how leaders act such Fielder's contingency, Path- Goal theory, Normative decision theory. IID

8. Philosophies of Leadership, Creative Leadership, and Followership • Styles of Leadership • Transformational • Transactional • Charismatic • Narcissistic • Creative • Philosophies of Leadership • Servant • Authentic • Ethical • Values-based II E

9. Methods to Effectively Manage Projects Planning Create a work break structure Project management procedure Monitor the project work plan, cost, schedule Look for warning signs: look the signs that the project might be in trouble. This could be the following Managing scopes Risk management Resolve the issues as quickly as possible II F

10. Project Management Tools What is Project Management? How did it begin? Project Management Stages Initiating Planning Execution Monitoring and Controlling Closing IIG

11. Variables Relating to Employee Behavior Leadership Organizational structure Corporate culture Family Life Business relationships III A

12. Methods for Improvement of Employee Morale • Healthy Workplace Environments • Listening Skills • Actions Plans • Team Building • Improves Employee Morale • Theories of Motivation • Dysfunctional Conduct • Innovative Motivation Today IIIA

13. Need Theories of Motivation Abraham Maslow – the Father of Humanism Hierarchy of Needs theory Set a precedent Clayton Alderfer ERG Theory – Existence, Relatedness, Growth David McClelland 3 Motivational Drivers - achievement, affiliation, power Frederick Herzberg Dual-factors of Motivation hygiene & psychological growth Biblical view of mankind Triune nature that is created in the image of Almighty God IIIB

14. List Job Related Factors that Affect Employee Motivation I. Introduction -Motivation is the process that maintains, directs, and initiates goal-oriented behavior. II. Body - Extrinsic Rewards - Intrinsic Rewards - Other job related factors that affect motivation III. Conclusion - Relate, reward, and recognize your employees for all their hard work because after all, an unmotivated employee is an unproductive employee; and we want everyone to be their best. IIIC

15. Strategies To Enhance Employee Motivation Its important that businesses and companies have and find new ways to motivate their employees while in the work place, here a few different ways: Prizes Recognition and Attention Training Goals Promotions IIID

16. Identify the Causes, the Symptoms, and the Effects of Stress Causes of Stress Workplace Conflict Family Issues Financial Problems Symptoms of Stress Cognitive Symptoms: Memory & concentration issues, poor judgment, negativity, and anxiety Emotional Symptoms: Irritability, inability to relax, overwhelmed, loneliness, and depression Physical Symptoms: Constant aches and pains, muscle tension, headaches, digestive issues, nausea, dizziness, chest pain, rapid heartbeat, loss of sex drive, and frequent illness Behavioral Symptoms: Eating disorders, sleep issues, isolation, neglecting responsibilities, using alcohol, or drugs, developing nervous habits Physical Effects of Stress Stress can have a significant impact on every single system in your body. Medical conditions such as: obesity, high blood pressure, heart disease, diabetes, migraines, generalized anxiety disorder, irritable bowel syndrome, reflux, and many others are caused by stress. III E

17. Techniques To Manage Stress Effectively Avoid Unnecessary Stress Say NO Avoid the stressful situations or people. Control the environment Learn To Adapt To The Stressor Stay Positive Alter Change the stressful situation. Accept Accept sometimes you can not avoid, alter, or adapt. III F

18. Discuss techniques to maximize the information gained during an interview. PREPARATION ARRANGEMENTS THE INTERVIEW RECONSTRUCTION IV B

19. TECHNIQUES TO SELECT EMPLOYEES RECRUITING SCREENING REFERRALS INTERNAL HIRING INTERNSHIPS SKILLS TESTING SIMULATIONS DRUG TESTING BACKGROUND CHECKS CREDIT CHECKS PERSONALITY TESTS IVC

20. Discuss the Purposes of Orientation and Training of an Employees New employee orientation is usually performed by the human resources department or the department in which the employee will work. The orientation process teaches the employee how to navigate the company's structure and learn how the company operates. IV D

21. Production Growth Through Enhanced Orientation and Training Planning and Preparation Execution Analyze and Adjust Get Results The costs associated with proper training and orientation should be looked at as an investment, shown in improved production and outputs. IVE

22. The provisions of Occupational Health and Safety Act. The occupational safety and health act of 1970 (OSHA) is administered by the occupational safety and health administration (OSHA). Coverage is provided either directly by the federal occupational safety and health administration or by an osha-approved state job safety and health plan. The act defines an employer as any "person engaged in a business affecting commerce who has employees, but does not include the united states or any state or political subdivision of a state." VA

23. Common Health and Safety Hazards in the Workplace • Common Safety Hazards • Slips, trips and falls • Being caught in or struck by moving machinery or other objects • Fire and explosions • Transportation and vehicle-related accidents • Confined spaces • Violence Common Health Hazards Chemical Biological Physical Ergonomics Psychological VB

24. Describe the techniques and strategies of developing effective health and safety programs. There are eight steps to the development of an effective safety and health program. Develop a plan of action that includes both management and employee involvement. Designate a person to be responsible for health and safety Determine the safety and health requirements for the workplace Conduct a hazard assessment of the workplace Correct identified hazard Keep the workplace hazard free Train employees in safety and health Keep the program up to date and effective VC

25. Impact of Acquired Immune Deficiency Syndrome (AIDS) and other STDs on the work environment and on hiring practices The challenge set up comprehensive sustain programs getting businesses to adopt relevant policies obtaining management commitment ensuring confidentiality and non-discrimination supporting staff with AIDS/HIV dealing with attitudes of coworkers sustaining involvement. RESPONSE policy formulation and implementation multi-sectorial involvement in planning programs special occupations scope of formal and informal education condom availability provision of sexual transmitted disease treatment and other special care Counseling building alliances U.S. Centers for Disease Control (CDC) What is HIV/AIDS "Business Responds to AIDS" (BRTA) federal laws the U.S. Consolidated Omnibus Budget Reconciliation Act of 1986 (COBRA) the Vocational Rehabilitation Act of 1973 (VRA) the Americans with Disabilities Act (ADA) of 1990 Occupational Safety and Health Act of 1970 the Employee Retirement Income Security Act of 1974 (ERISA). IMPACT IN GLOBAL INDUSTRY higher insurance cost high levels of absenteeism production to decrease Costs in training new recruits VD

26. Types of supervisory communication. Informational communication Job performance communication Ambiguous communication Personal communication Interpersonal communication Formal communication Informal communication VI A

27. Discuss Non-Verbal Communication What is Non-Verbal Communication? The different Phases of Non-Verbal Communication. I.Kinesics II. Paralanguage. VI B

28. Barriers To Effective Communication Noise Barriers Physical Barriers Bad Equipment Organizational Barriers Culture Barriers Attitudinal Barriers Language Barriers Personality Barriers Perception VI C

29. Discuss the Importance of Developing Effective Listening Techniques Contents: Introduction Explain what is effective listening Discuss the importance of developing effective listening techniques Discuss why effective listening is imperative Explain how the communicator responds when listening Suggest how could managers practice effective listening Conclusion VI D

30. Discuss the Importance of Developing Effective Listening Techniques Contents: Introduction Explain what is effective listening Discuss the importance of developing effective listening techniques Discuss why effective listening is imperative Explain how the communicator responds when listening Suggest how could managers practice effective listening Conclusion VI D

31. Review the costs of benefits associated with holding meetings. Meetings are necessary for goal setting and goal achievement The purpose of meetings is to communicate information and goal set Alternatives to meetings are memos With today’s technology, virtual meetings are available to lower the financial and time cost of meetings. VI E

32. Review the purpose served by holding meetings The purpose of the meeting. Agenda Time frame Schedules Daily meetings Weekly Monthly VI F

33. DIDISCUSS TECHNIQUES TO ENHANCE THE EFFECTIVENESS OF MEETINGSSCUSS TECHNIQUES TO ENHANCE THE EFFECTIVENESS OF MEETINGS Meetings require careful planning in order to be effective. Decide on a topic and develop an objective. Decide which strategy or technique to utilize. Prepare and distribute an Agenda. Utilize Agenda to maintain focus and remain on schedule. Start on time and end on time. VI H

34. Review the purposes and types of performance appraisals Types of performance appraisals Rating Scales Essay Management by Objectives Check Lists by Key Words Forced Choice Statements Ranking of Employees VIIA

35. Systematic Bias and Common Rating Errors A deviation of results in a performance appraisal. Systematic Errors Halo Effect – Giving a high or low score in all areas because the employee is high or low in one area. Central tendency – Evaluating everyone as average. Leniency Bias – Rating higher that it’s necessary. False Attribution Errors – Giving a high or low score based on assumptions. VII B

36. Discuss Effective Techniques for Conducting Performance Appraisals Introduction to techniques for conducting performance appraisals Guide to conducting effective performance appraisals Effective communication skills for conducting performance appraisals Giving constructive feedback VIIC

37. Problem Identification, Problem Solving, and Decision Making What does the term “Problem” mean? How do you identify and define a problem? Develop an organized approach to problem solving and decision making. Problem solving and decision making through planning Problem analysis and decision making differences Decision making pitfalls Why these skills and abilities are important to your success IXA

38. Discuss different decision making styles, group decision making, the management of creative people, and techniques to maximize the effectiveness of decision making. The normative decision theory different styles of decision making Vroom-Yetton-Jago model Decision making styles follows a model of progression AI, AII, CI, CII, and GII IXB

39. The Types of Disciplinary Actions Available to Managers Types of Discipline Verbal Warning Performance Improvement Plans Suspension Reassignments and Loss of Privileges Forms of Communication Writing Policies Managing People Finding Quality in Employees IXC

40. Techniques to Handle Employee Problems Different Problems Personal Problems Listen Empathetic Be clear and direct Act quickly Direct to resources Leave of absence Change of scenery Telecommute Change of duties IXD • Attitude Problems • Do not exaggerate • Stay cool • Be clear and direct • Performance Problems • Mentor and guide • Help them set goals • Give additional training • Re-assign duties

41. Discuss Substance Abuse on the Job in Terms of Symptoms, Effects on Performance, Effects on Workplace Safety, and Ameliorative Actions I. Introduction: - Substance abuse is defined as an individual overindulging or feeling dependent on a drug that alters the state of mind or body II. Body: - Symptoms - Effects on performance - Effects on workplace safety - Ameliorative Actions III. Conclusion: - Substance Abuse is an important issue managers need to be aware about. Knowing how to look for and help employees suffering with this addiction is essential to keeping the workplace safe and secure. IXE

42. Various Ethical Codes of Corporations Its important that corporations have good ethics, so to have good ethics there is a few different codes that are followed to achieve a high standard of ethics. Freedom of discrimination within the workplace. Dealing with harassment Safety within the workplace Environmental standards Employee treatment Labor relations Management dealing with controversial issues within the workplace Acting professional/ being uncorrupted XA

43. Discuss Corporate Ethics in Terms of Costs and Benefits Benefits of Corporate Ethics Honesty, Integrity, and Loyalty in Executives and Employees of the Organization Successful Organizations Costs of Lacking Corporate Ethics Bankruptcy and Failure Tarnished Reputation Example of an Ethical Organization Johnson and Johnson Example of an Unethical Organization Enron Corporation X B

44. Discuss techniques for surviving and thriving in a corporate environment. Fate Education Mentors Balance Stress Unrealistic Preparation Drugs & Alcohol Leisure time Family Finances Complacency XD

45. Review the parameters of union/management relations A union is defined as an organization established to represent the interests of employees. Under U.S. Statutes, to be considered a union, an organization must seek to represent groups of nonsupervisory employees, and after being designated as a representative must collectively bargain for the employees it represents. The American federation of government employees is the largest federal employee union. There are many different agencies that are a part of the American federation of government employees; some of these include the department of agriculture (usda), the department of health & human services, and the dc government. XIA

46. Review the history of the union movement in America Labor union legally recognized as representatives of workers in many industries in the US. Activities are known as collective bargaining, over wages, benefits, and working conditions for their membership. Two larger umbrella organizations AFL-CIO created in 1955 2010 union workers were at 11.4% Mine workers clash with soldiers during the Great Railroad Strike of 1877 in Baltimore. Organized labor to 1900, consist of Early female union, Commonwealth v Hunt, National Labor Union, Order of the Knights of St. Crispin and more. XIB

47. Discuss technique used by supervisors to ensure maximum productivity and union contract compliance Unions are a group of employees that collective bargain with employers The purpose of Unions is negotiate the terms of labor The goal of management is to get production from workers Union use tactics such as strikers and work to rule to negotiate Management use tactics such as a lockout to negotiate Management strategies like Six Sigma and Total Quality Management can boost production. XIC

48. Techniques for Supervising Protected Groups When supervisors are dealing with protected groups they must always remember to make their decisions based on performance of the employee only. There should never be an underlying reason for their hiring, firing, or promotions that might be made. Keeping accurate and up to date job description will help supervisor lay out expectations of the job before hand. This way all the employees know what is expected of them. XID

49. Discuss techniques for assessing personal strengths and weaknesses, mapping a career development path, and preparing for challenges in the future. Use outside help to assess strengths and weaknesses Be honest and open Ask ?s about perseverance, communication skills, and problem-solving skills • Figure out likes and dislikes • Specify final career goals • Use checkpoints • Check often • Use a career planning company • “Be Prepared” • Plan for the unexpected • In the mapping process, remember to add time for random roadblocks XIIB

50. Principles of Time Management The steps of time management are; Develop personal sense of time Organize the work place Manage workload Divide large task plan activities Delegate effectively Manage the work settings Plan the day Make the best use of the time priorities XII C