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Jorgensen Employee Development (J.E.D.) Training Program. Shadow-Start. Management & Supervisor Learning Series. Welcome. Sit anywhere you like Please make sure you sign the sign-in sheet Prepare yourself to learn. Shadow-Start Course. Rules for a successful learning session.
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Jorgensen Employee Development (J.E.D.) Training Program Shadow-Start Management & Supervisor Learning Series
Welcome • Sit anywhere you like • Please make sure you sign the sign-in sheet • Prepare yourself to learn Shadow-StartCourse
Rules for a successful learning session • Please turn cell phones off. We will take a number of breaks and during that time you can check your email and phone messages. • I am simply the facilitator of this session. In order for this learning opportunity to be successful, we need everyone’s participation. • One voice… Whether it is mine or yours, in order to receive information, it is important that only one person speaks at a time. • Respect…You may not agree with another person’s opinion, but do not ridicule a fellow participant. Agree to disagree. • Have FUN! Shadow-StartCourse
Objectives for today’s session • Learn about Shadow-Start purpose and goals • Define the Hiring Manager’s role in Shadow-Start • Discuss best practices to engage and welcome new employees • Receive a copy of the Shadow-Start Checklist • Be prepared to implement this process immediately! Shadow-StartCourse
Jorgensen Employee Development (J.E.D.) Training Shadow-StartCourse
J.E.D. Training Program Learning Series Leadership Management & Supervision Administrative Operations & Maintenance Employee Health & Safety (EH&S) Onboarding Learning at Jorgensen is an on-going commitment to your success. Shadow-StartCourse
Shadow-Start Purpose & Goals • Purpose • Welcome the New Employee and provide informal introduction to Jorgensen • Goals • Develop a working relationship with the New Employee • Communicate our culture (PACT) and expectations • Make sure that both Hiring Manager and New Employee are comfortable and understand one another • Answer any questions New Employee may have • Make sure New Employee feels welcome at Jorgensen Shadow-StartCourse
Shadow-Start and New Employee Orientation (N.E.O.) • Shadow-Start is designed to provide guidance and direction for the New Employee • N.E.O. will provide information on our company’s history, organization and key policies for all new employees • Shadow-Start and N.E.O. are the foundation for bringing in new members of our team and starting them on the path to success! • Shadow-Start is the first in the Management & Supervision Learning Series Shadow-StartCourse
What is New Employee Orientation, or N.E.O.? • Phase I • N.E.O.-Express • New Employee Orientation • Exposes new employees to critical information • Ensures that mandatory paperwork is completed • Allows new employee to meet Hiring Manager, to initiate Shadow-Start, and to begin work with the proper safety and operational training • Phase II • N.E.O. • Conducted monthly – only for new employees that have started within the past month • Live, facilitated orientation course • Provides information in greater detail from experts in each topic Shadow-StartCourse
Who Plays a Role In Shadow-Start? • Office Manager / Administrator • Project Manager • Hiring Manager Shadow-StartCourse
Roles and Responsibilities Office Manager / Office Administrator • Coordinate the use of required office technology to complete N.E.O.-Express process • Coordinate with the Hiring Manager/PM for N.E.O.-Express and on-boarding requirements • Administer 1-hour NEO-Express Training (Self-Guided) and submit all required forms and documents Shadow-Start Course
Roles and Responsibilities Project Manager • Schedule time to meet with new employee and discuss the project’s organization, goals, and expectations Shadow-StartCourse
Roles and Responsibilities Hiring Manager • Meet with New Employee on first day • Coordinate with Office Manager or Administrator for N.E.O.-Express and HR paperwork • Complete checklist items for Shadow-Start Shadow-StartCourse
Shadow-Start Steps Summarized • Step 1 – N.E.O. Express • Step 2 – HR Paperwork • Step 3 – Position Description (Focus Areas) and Career Ladder Review • Step 4– Issue PPE and Complete Safety Review • Step 5 -New Employee ShadowsHiring Manager (1 day minimum up to 1 week) • Step 6– Complete Checklist and submit to PM/RM • Step 7– Evaluation @ 90 Days Shadow-StartCourse
Step 1 – N.E.O. Express • New employee reports to his/her Hiring Manager • Hiring Manager introduces the new employee to other supervisors, office personnel and PM/RM • New Employee conducts 1-hour self-paced N.E.O. Express(video) using training laptop Shadow-StartCourse
Step 2 – New Employee HR Paperwork • Receive Employee Handbook • Complete and sign required RJA New Employee Paperwork (Human Resources) • Provide completed paperwork to Office Manager / Admin for submission to corporate and local filing Shadow-StartCourse
Step 3 – Position Description and Career Ladder Review • Hiring Manager and new employee review the employee’s position description and career ladder • Reviews project goals & objectives, and management’s expectations of team members • Hiring Manager reviews P.A.C.T. Culture • Employee signs and receives a copy of the position description Shadow-StartCourse
Step 3: Position Description and Career Ladder Review (Continued) The PACT is a Performance Driven Culture that each employee in the company has the responsibility to understand and embrace: • It is the foundation for the companies expectations • It is embedded into the character of everyone in the organization. Shadow-StartCourse
Step 4 – Issue PPE and Complete Safety Review • Hiring Manager and Office Personnel Issue all required Personal Protective Equipment (P.P.E.) and order any necessary additional items (shirts, etc.) • Complete Equipment Issuance Forms • Hiring Manager and New Employee Review General Safety Information • Complete the New Employee Safety Form Shadow-StartCourse
Step 4 – ContinuedLet’s Talk about Safety! • Hiring Manager reviews Safety material with a focus on project-specific safety concerns • Discuss use of PPE and issue all required equipment • Introduce the Green-Horn Program (180 Days) • Majority of safety incidents involve new employees! • Emphasize the importance of Safety in our business Shadow-StartCourse
Step 5: New Employee ShadowsHiring Manager • New Employee Shadows Hiring Manager during their normal daily routine (1 day minimum; up to one week, based on position) • Hiring Manager takes New Employee to lunch paid for by Jorgensen to discuss personal interests, experience, family, goals etc. • The Hiring Manager should continue to discuss all items listed in the Shadow-Start Checklist with the new employee Shadow-StartCourse
Step 6: Complete Checklist and Submit to PM • Hiring Manager should ensure that all Shadow-Start checklist items are completed • Submit the checklist to the PM/RM upon completion • Communicate reporting requirements for the next day Shadow-StartCourse
Step 7: Evaluation @ 90 Days An important job of the Hiring Manager is to evaluate the employee… • Provide frank and candid feedback to aid the new employee in his/her work efforts • Communicate any goals or corrective action plans clearly • Seek input from others on employee’s performance Shadow-StartCourse
What has worked for you? • How does the Hiring Manager promote bringing a new member to the team? • How can the Hiring Manager help the existing team to support the new employee? • What are some practices that promote lowering turnover? Shadow-StartCourse
The Shadow-Start Checklist • Review Jorgensen company background and history • Review the project’s history • Introduce the new employee to the project’s supervisors • Introduce the employee to the Project Manager • PM should provide his/her perspective on the projects goals and expectations related to the crews and employees • Review PACT • Review expectations • Client’s expectations of Jorgensen • Project management’s expectations of the team or crew • Hiring Manager’s expectations of the new employee and his/her position description Shadow-StartCourse
The Shadow-Start Checklist (continued) • Discuss Project Specific Safety and complete Safety Review Form (signed by New Employee) • Get-to-know lunch with the New Employee (discuss family, experience, interests, etc.) • Tour the project’s limits (roads, yard, shop, office etc.) Turn in completed checklist to the Project Manager for review Shadow-StartCourse
Required Materials for Shadow-Start Shadow-Start requires the Hiring Manager to distribute a number of forms and other information: • HR Forms and Paperwork (includes media release form) • The Employee Handbook • Project Organization Structure Chart (Org. Chart) • Equipment and Materials “sign-for” sheet • Job Description Form • Safety Review Form • P.A.C.T Introduction handout • Hiring Manager Checklist Shadow-StartCourse
Take Aways… 1. Biggest “Aha” moment? 2. One take away from this session? 3. Other comments? Shadow-StartCourse
For Additional Information • Please visit the myRJA.com – Training Room for more information and a copy of this material or… • Contact your course facilitator and/or Regional Training Manager • Texas Regional Training Manager • Jack Johnston • Jack_Johnston@royjorgensen.com • 469-404-8824 Shadow-StartCourse
Course Evaluation • Please take a minute to complete the course evaluation form and hand it in before you leave. • Thanks for your time! Shadow-StartCourse