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UMC Health System

74 NURSE. UMC Telephone Triage. UMC Health System. Service. Mission: To provide urgent medical advice over the phone directing callers to the most appropriate treatment location. . UMC Health System. Service. Vision:

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UMC Health System

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  1. 74NURSE UMC Telephone Triage UMC Health System

  2. Service Mission: To provide urgent medical advice over the phone directing callers to the most appropriate treatment location. UMC Health System

  3. Service Vision: Decrease semi-urgent, non-urgent volume in the Emergency Center to < 21%. Ultimately providing the right care in the right setting. UMC Health System

  4. Safety/Quality 74NURSE uses doctor written protocols to triage patients over the phone and guide them to the most appropriate treatment facility. UMC Health System

  5. Finance • The semi-urgent and non-urgent population makes up 25% of the annual visits to the EC. This was 30% in 2012 and 28.5% in 2013 • Of this population 70% are Medicaid or unfunded payers • The average cost of an EC visit is $540 • So far in 2014 we have decreased the visits by 3.5% This is a savings of $439,560.00 to UMC. UMC Health System

  6. DY2 Milestones/Metrics Achieved Goals Met DY2 Milestone 1: Train 5 nurses on clinical protocols UMC Health System

  7. DY 2 Milestones/Metrics Achieved Goals Met DY2 Milestone 2: Inform & educate on the nurse line UMC Health System

  8. DY3 Milestones/Metrics Achieved Goals Met DY3Milestone 1: Increase in the number of patients that access the nurse advice line UMC Health System

  9. Teamwork 74NURSE • Works with the majority of UMC units. • Works with local PNS & Texas Tech clinics • Works with all the schools in the region UMC Health System

  10. Growth • 1 director • 6 full time RN’s • 1 unit secretary • 5 on-call staff UMC Health System

  11. Stats • 2013(April-December) 5,173 calls • 2014 (January-March) 3628 calls • Average calls per day is 49 • Average time per call is 7:20 minutes • Our busiest hour is 7:00PM • Our busiest day is Thursdays UMC Health System

  12. Stats • Most calls in 24 hour period = 73 • Most calls in a month = 1,466 • 62% of our callers are the targeted population • We have reached: • 14 different states • 139 towns in Texas UMC Health System

  13. Questions Call 74NURSE 806.746.8773 24-7 UMC Health System FREE MEDICAL ADVICE HOTLINE

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