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C.O.M.P.A.S.S. Consumerism, Outcomes, Management Plan, Agency Self Survey

C.O.M.P.A.S.S. Consumerism, Outcomes, Management Plan, Agency Self Survey. An investment in our values, operationalizing the plan and continuous improvement. C.O.M.P.A.S.S. What is COMPASS? Why COMPASS? How did this happen? ~ How Will It Work For Us - Our COMPASS PLAN. What is COMPASS?.

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C.O.M.P.A.S.S. Consumerism, Outcomes, Management Plan, Agency Self Survey

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  1. C.O.M.P.A.S.S.Consumerism, Outcomes, Management Plan, Agency Self Survey An investment in our values, operationalizing the plan and continuous improvement.

  2. C.O.M.P.A.S.S. What is COMPASS? Why COMPASS? How did this happen? ~ How Will It Work For Us - Our COMPASS PLAN

  3. What is COMPASS? • Consumerism • Outcomes • Management • Plan • Agency • Self • Survey

  4. Why COMPASS ? Our Values: * Respecting individual rights and dignity * Mutual responsibility as a means toward achieving individual fulfillment. * Employee initiative, creativity, and commitment to quality * Change as an opportunity for positive outcomes

  5. Why COMPASS ? • Reputable Human Service Agency • Regulatory Compliance • Financially Sound • Innovative/Creative Programs • Progressive Certification Reviews • QA/QI Self Survey Process • High Standards • Recognition

  6. How Did It Happen? • Dan Caryl, DQM Surveyor • Meetings w/ Tom Becker • Discussions with the Board of Directors • Meeting with Regional Director of DQM • Agency Plan: Obtain feedback from * Individuals * Parents * Staff

  7. COMPASS PLAN Agency initiatives: • Improving Communication • Improving our ability to engage individuals with disabilities through meaningful activities • Improve our training curriculum to increase employee competencies

  8. COMPASS PLAN Agency Self-Survey: • Human Resources • Incident Management • Medical • Financial • ISP/Program Review • Safety/Physical Plant

  9. COMPASS PLAN • Each Program is reviewed twice annually. • 10% Review of participants utilizing established program tools every 6 months. • Collected data into Audit Report/Statistics. • Reviews completed by 25th of each month. • Exit Conferences w/Program Management • Identify trends/systemic issues • Plans of Action • Compliance Reviews

  10. COMPASS PLAN Continuous Improvement At SASi, we believe in the people we serve. We understand that a positive environment with the right supports can help a person achieve their individualized goals. Although this can be accomplished in various ways, it is our commitment, dedication, knowledge and expertise in the field that drives and challenges us to provide the best services possible. Assisting individuals pursue their dreams and aspirations assist us in defining our definition of quality.

  11. Is the environment supportive of the Program’s activities? Are people happy? Are people getting good services? Do staff know what their doing? Are people being challenged? Are people working together? Are we promoting self reliance & choice? Are staff engaging? Are people thinking out of the box? Are alternatives offered? Do staff use respectful speech? Are people aware of what’s going on? COMPASS PLAN: Auditing Keys

  12. COMPASS PLAN: Auditing Keys • Each Program has its own culture. • There are many ways to accomplish a desired end. • Ask questions, chew opinions. • Talk to/ask questions of Team Members • Ask questions • Take personal notes

  13. COMPASS PLAN: Auditing Keys Dealing With Issues • Advocacy: “Let’s make it better”. • Ask questions • Closing the Circle • Make copies of paperwork • Inform Chair/QA Coordinator of abuse • Inform Chair/QA Coordinator of any Imminent Danger • Talk to your Team

  14. COMPASS PLAN There is a Process to Review the Achievement of the Valued Outcomes for People Served by the Agency. • Home - opportunities to live in the community with as much supports as needed. • Relationships – opportunities to engage in meaningful, inter-personal fellowships with others of their choosing regardless of their disability. • Health – opportunities to access quality health related services from licensed, caring and intuitive professionals. • Productivity - opportunities to access information and skills that would lessen one’s ability to depend upon others. The ability to exercise one’s citizenry; contributing to their communities in a substantive way.

  15. COMPASS PLAN An Agency-Wide Quality Management Process exists and is documented. • Insure that 50% of new staff hires were interviewed. • Ascertain the effectiveness of Classroom training. • Ascertain the effectiveness of On-site training. • Ascertain the effectiveness of the trainers • Ascertain the effectiveness of the training material • Ascertain the effectiveness of the amount of time dedicated to staff orientation • Review any changes made throughout the year based on staff feedback

  16. Board Take Action Or Respond Identified issues shared with Program Committee for educational resources. ~~~ Directs Day to Day Operations Board deliberation of recommended policy change

  17. COMPASS PLAN QUESTIONS?

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