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Drive Thru Situations

Drive Thru Situations. “How can I help you today?”. What makes a Positive Drive-Thru Experience?. Brainstorm (3-5 minutes) Examples: Fast, accurate, personal, Freshness, Quality, quick fixes toward errors, tone of voice, physical presentation upon meeting, etc. Critiques:. Video link:.

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Drive Thru Situations

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  1. Drive Thru Situations “How can I help you today?”

  2. What makes a Positive Drive-Thru Experience? • Brainstorm (3-5 minutes) • Examples: Fast, accurate, personal, Freshness, Quality, quick fixes toward errors, tone of voice, physical presentation upon meeting, etc.

  3. Critiques: Video link: http://www.youtube.com/watch?v=TvxS0Cod5hY Analyze and share what went well and what the employee did well. Maybe what he/she can work on. Practice ( 10 minutes)

  4. How do we respond to a poor Drive-Thru Experience? • Showing interest in the issue. • Sincere apologies, with a fix on the order. (severe cases give them a free meal) • Fix it on a personal level rather than a commercial level by putting yourself in there shoes. • What are the best ways you have been treated after a poor experience? 2-3 employees share • (5 minutes)

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