“Listen for their Stories” EXTREME LISTENING

1. “Listen for their Stories”EXTREME LISTENING LFI Leadership Competencies sessions April 24, 2014

2. Are your Leadership Conversations Effective? “The single biggest problem in communication is the illusion that it has taken place.” George Bernard Shaw Ellen L. Gray, PWD

3. Mindful Listening = Mindful Leadership “The human mind and heart must be fully engaged in authentic conversations for new knowledge to be built…the ability to facilitate working conversations that enhance trust and reduce fear…(is) an important leadership capability.” Brown and Isaacs Ellen L. Gray, PWD

4. How have you changed? Knowing your DiSC primary behavioral dimension, how did you use that “self-awareness” to handle a difficult conversation at work? What did you do differently? Was the result of that conversation(s) a win-win? Why/Why not? Discuss with your teammates Ellen L. Gray, PWD

5. Tell your Story About an experience you had that laid the foundation of your leadership philosophy/values and your preferred management style. Listen not only for the facts of the story but also for their values and beliefs, their heartfelt emotions, leadership competencies that were built; how they were made stronger, more confident. Ellen L. Gray, PWD

6. Mindful Listening Curiosity Presence – undivided attention Patience All your senses Acceptance/non-judgment No interruptions Ellen L. Gray, PWD

7. Listen for…. Their passion Their values Their purpose Listen for how they inspire, motivate, influence. What communication challenges do they face? How do your speakers achieve “mindful listening?” Were you a “mindful” listener today? Ellen L. Gray, PWD