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KNOWLEDGE MANAGEMENT: THE DARKER SIDE OF KM

KNOWLEDGE MANAGEMENT: THE DARKER SIDE OF KM. Frank Land, Sevasti-Melissa Nolas & Urooj Amjad  London School of Economics March, 2004. KNOWLEDGE MANAGEMENT:THE DARKER SIDE OF KM. Menu Background Getting a common understanding Foundations The darker side Conclusions.

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KNOWLEDGE MANAGEMENT: THE DARKER SIDE OF KM

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  1. KNOWLEDGE MANAGEMENT:THE DARKER SIDE OF KM Frank Land, Sevasti-Melissa Nolas & Urooj Amjad London School of Economics March, 2004

  2. KNOWLEDGE MANAGEMENT:THE DARKER SIDE OF KM Menu • Background • Getting a common understanding • Foundations • The darker side • Conclusions

  3. KNOWLEDGE MANAGEMENT:THE DARKER SIDE OF KM Background • Pre-history of KM • Knowledge economy • Knowledge worker • Knowledge based systems • Role of IT and IS

  4. KNOWLEDGE MANAGEMENT:THE DARKER SIDE OF KM • History of KM • Only a decade old • Rapid growth • Academic discipline • Literature, journals, conferences

  5. KNOWLEDGE MANAGEMENT:THE DARKER SIDE OF KM • Rhetoric of KM • A CSF for competition • Knowledge equates to truth • Technology enables KM • Knowledge is value free

  6. KNOWLEDGE MANAGEMENT:THE DARKER SIDE OF KM Getting a common understanding • What is knowledge? • A slippery concept • Knowledge as a commodity • Knowledge as a construct • Knowledge and information • Knowledge and understanding

  7. KNOWLEDGE MANAGEMENT:THE DARKER SIDE OF KM • Who has knowledge? • General knowledge • The individual • The group • The organization • The knower(s) • The would-be knowers

  8. KNOWLEDGE MANAGEMENT:THE DARKER SIDE OF KM • Where is knowledge? • Internal vs. external • Tacit vs. explicit • Formal and informal • Books and libraries

  9. KNOWLEDGE MANAGEMENT:THE DARKER SIDE OF KM • The knower • Control access to knowledge • Control dissemination of knowledge • Control use of knowledge • Provide and control knowledge sharing tools • Control knowledge inventory

  10. KNOWLEDGE MANAGEMENT:THE DARKER SIDE OF KM • The would-be knower • Control acquisition of knowledge-learning, scouting • Control sharing of knowledge • Control knowledge inventory • Note possible tension between the knower and the would-be knower

  11. KNOWLEDGE MANAGEMENT:THE DARKER SIDE OF KM Foundations • Although KM has been recognised as a new discipline its roots are ancient and there is a rich literature which refers to KM though not under that name

  12. KNOWLEDGE MANAGEMENT:THE DARKER SIDE OF KM • Examples of foundations include: • EDUCATION • MARKETING • LAW • CRIMINOLOGY • SCIENTIFIC MANAGEMENT • ORGANIZATIONAL POLITICS • THEOLOGY • SCIENTIFIC METHOD

  13. KNOWLEDGE MANAGEMENT:THE DARKER SIDE OF KM • Examples of foundations include: • ARTIFICIAL INTELLIGENCE • INFORMAITON ECONOMICS • STRATEGIC INFORMATION SYSTEMS • QUALITY MANAGEMENT

  14. KNOWLEDGE MANAGEMENT:THE DARKER SIDE OF KM The darker side: KM STANDS FOR KNOWLEDGE MANAGEMENT… but also for… …KNOWLEDGE MANIPULATION… and… …KNOWLEDGE MANIPULATION IS AN ASPECT OF KNOWLEDGE MANAGEMENT

  15. KNOWLEDGE MANAGEMENT:THE DARKER SIDE OF KM • Examples of knowledge manipulation may be found in: • ORGANIZATIONAL POLITICS • MARKETING • SCIENTIFIC MANAGEMENT • EDUCATION • CRIMINOLOGY • THEOLOGY • SCIENTIFIC METHOD

  16. KNOWLEDGE MANAGEMENT:THE DARKER SIDE OF KM Conclusions • Much of the rhetoric of KM is naïve • Knowledge manipulation is pervasive • Knowledge and power are interdependent • All uses of knowledge are instrumental • White collar crimes are often KM based • The tools of KM include spin, propaganda, and omerta • Designers of KM have to recognise the ethical dimensions • Technology is important but limited

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