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Demystifying Configuration Challenges in Network-based ISP Services

Theophilus Benson *, Aditya Akella *, Aman Shaikh + *University of Wisconsin, Madison + ATT Labs Research. Demystifying Configuration Challenges in Network-based ISP Services. Adoption of Network-based Services. ISP Core. Adoption of Network-based Services.

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Demystifying Configuration Challenges in Network-based ISP Services

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  1. Theophilus Benson*, AdityaAkella*, Aman Shaikh+ *University of Wisconsin, Madison + ATT Labs Research Demystifying Configuration Challenges in Network-based ISP Services

  2. Adoption of Network-based Services ISP Core

  3. Adoption of Network-based Services • “By 2015, annual global IP traffic will reach 966 exabytes” [Cisco’11] • Customers adopting new applications • ISPs upgrade and purchase new equipment • Best effort ineffective for some applications

  4. Adoption of Network-based Services • Host-based and network-based services • “AT&T to spend $1 billion to ramp up enterprise services” • Recover cost and improve application performance ISP Core • Services are a crucial part of the Internet’s ecosystem

  5. Goals • Vision: • Improve service integration/upgrades • Simplify service management • Understand impediments • Service configuration files • Complexity of configuration Edge ISP Core Edge

  6. Configuration is a crucial component • Configuration determines • Customer functionality • ISP interactions • Configuration is complex • Most time consuming task [Feamster ‘05 ] • Most error-prone • > 50% customer problems due to configuration errors [Yankee Group ‘04] OSPF BGP

  7. Configuring a Service Control Plane a a a c c c z z z ISP Core PE CE CE PE Data plane

  8. Contributions • Analyzed 2.5 years of configurations • Show how complexity evolves over time • Worsens over time • Highlight the location of complexity • Complexity exists at the edge • Identify the cause of complexity • Due to provisioning of new customers ISP Core PE CE PE Edge Customers Edge Customers

  9. Contributions • Identified potential ways to mitigate complexity • Showed the impact of design choices on complexity Complexity Complexity #1 #2 #1 #2 #3 Routing Design Vendor

  10. Outline • Motivation • Background • Models and Data-Set • Understanding Complexity • Mitigating Complexity • Conclusion

  11. Configuring the Provider’s Edge ISP Core • Complexity is due to: • Dependent commands a PE CE CE PE Ipvrf blue Rd 23234:100223 Route-target import 1000:1 Route-target export 1000:1 ! Interface ethernet1 Ip address 128.105.82.66/30 Ipvrf forwarding blue Services-policy output policy1 ! Policy-map policy1 Policy 100 20 confirm-action transmit VRF Interface Policy-map

  12. Configuring the Control-Plane Core a a a c c c z z z • Complexity is due to: • Dependent commands • Maintaining consistency ISP Core PE CE CE PE Ipvrf blue Rd 23234:100223 Route-target import 1000:1 Route-target export 1000:1 ! Router bgp 65000 Neighbor 129.168.2.1 Neighbor 129.168.2.1 Router bgp 65000 Neighbor 129.168.6.6 Neighbor 129.168.2.2 !

  13. Configuring the Data-Plane Core a a a c c c z z z ISP Core • Complexity is due to: • Dependent commands • Maintaining consistency PE CE a CE PE Ipvrf blue Rd 23234:100223 Route-target import 1000:1 Route-target export 1000:1 ! Interface gigethernet1 Ip address 128.105.82.65/30 ! Interface gigethernet1 Ip address 128.105.82.66/30 ! Router ospf 2 Network 128.105.82.0/24 !

  14. Models and Data-Set

  15. Requirements for Data Models • Quantify complexity of configuration • Capture dependencies between commands • Capture consistency across devices • Use complexity metrics [Benson ‘09] • Motivated by software engineering techniques • Abstract away low level details • Abstract groups of commands  stanzas Ipvrf blue Rd 23234:100223 ! Interface ethernet1 Ip address 128.105.82.66Ipvrf forwarding blue Services-policy input policy2 !

  16. Data Models VRF • Referential Graph [Benson ‘09] • Syntactic dependenciesoperators must track • Network  graph of dependent stanzas • Metric: size of graph • Larger graph  more dependencies • Templates [Benson ‘09] • Clone detection used to capture uniformity Interface Policy-map

  17. Data-Set • Collected data from tier-1 ISP for 2.5 years • 5 services: VPN, VPLS, VoIP, DDoS Prev., Virtual Wire • Daily snapshots of router configuration files • Metadata (per router): vendor, role and location • Diversity allows for a comprehensive study

  18. Understanding Complexity • Provider Edge (PE) Complexity • Control-Plane Core Complexity • Data-Plane Core Complexity ISP Core PE CE PE

  19. Understanding Complexity • Provider Edge (PE) Complexity • Control-Plane Core Complexity • Data-Plane Core Complexity ISP Core PE CE PE

  20. PE Complexity over Time • Growth is due to worsening complexity • New devices have less dependencies • Over time, configuration tasks become tricky

  21. Understanding PE Complexity • Which stanza contributes to VPLS growth? VRF VRF Interface ISP Core Edge Policy-map Edge

  22. Understanding PE Complexity • Which stanza contributes to VPN growth? VRF Interface ISP Core Edge Policy-map Edge • Complexity caused by customer provisioning

  23. Configuration Reuse over Time 88% 62% 71% • Reuse and specialization exists • Configuration overlap reduces over time • Reduction due to specialized usage of service • Specialization leads to added complexity

  24. Understanding Complexity • Data-Plane Core: service-agnostic and simple • Control-Plane Core: distinct across services • Growing number of adjacencies with PEs • PE is the most complex ISP Core PE CE PE

  25. Mitigating Complexity • Vendor Selection Complexity Complexity Functionality Time Time Cost Complexity

  26. How to Compare Vendors • Different vendors  different languages • Language impacts complexity • Difference in structure of functionality • Comparing vendor languages • Configurations representing same policy • Same customer  same policy on all PEs Vendor2 Vendor1 ISP Core PE CE CE PE

  27. Vendor Selection • Graph for vendor1 is consistently larger • Vendor1 requires more stanzas for same policies • Operators need to track more dependencies • Choice of vendor can reduce PE complexity

  28. Conclusion • Studied the factors that impedeservices • Complexity grows over time • Modifications become time consuming • Most complexity lies in configuring customers • Varying requirements and specialized configuration • Framework to systematically consider complexity • Choice of vendor can reduce complexity

  29. Thank You • Theophilus Benson (tbenson@cs.wisc.edu) • "Complex systems are built out of a myriad of simple components"

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