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Land Charges Review

Land Charges Review. Findings of The Review Team 28 th – 31 st August 2007. Overview. The Service The Objectives What we did! What we learnt! What we are looking to do! Any Questions?. The Review Team. Martine Fullbrook - Land Charges & Admin Manager

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Land Charges Review

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  1. Land Charges Review Findings of The Review Team 28th – 31st August 2007

  2. Overview • The Service • The Objectives • What we did! • What we learnt! • What we are looking to do! • Any Questions?

  3. The Review Team • Martine Fullbrook - Land Charges & Admin Manager • Teresa Desoisa - Senior Support Officer • Viv Evans - Corporate Director • Kelly Handley - Facilitator • Sue Britchford - Admin Support • Cllr Tim Davies - Scrutiny Member

  4. The Service The function of Land Charges is to carry out official searches on a property or parcel of land within Hart District, (showing all charges listed against it) as part of the legal process, on behalf of whoever may be purchasing property.

  5. The Objectives! • Customer Focus • Efficiency • Priorities

  6. What we did! Preparation work • Meeting with staff members- SWOT analysis • Benchmarking against other Authorities

  7. What we did! THE REVIEW WEEK • Tues - Meeting (am) with internal & external stakeholders • Tues - evening - Meeting with members • Wed - Visit to Gosport BC • Thurs – Reviewed info gathered and agreed outputs • Fri – Presentation of findings / prepare improvement plan.

  8. What we learnt! • Statutory Service so we are restricted but there are some areas which we could expand • Feedback from consultation and meetings identified a number of themes. • Huge confusion about what the Local Land Charges Register actually provides

  9. 6 themes Identified : • Fee for Personal Search is much less than cost to the Authority • Turnaround times could be improved • Costing exercise to be completed and implemented in conjunction with government guidelines • Personal searchers would like data by email • Search Plus – we could charge an additional fee for unregulated useful information - (long term) • We need to market our Services (medium/long term)

  10. ACTION 1 • Fee for Personal Search - Costs the Authority substantially more to produce the data for a personal search than the statutory price of £11.00 which was set by the government. • Write to local MPs (Hampshire Group & LLCI) for support and request that the issue be raised in parliament. (short term)

  11. ACTION 2 • Improve our Turnaround time. • Other Authorities have faster turn around and it has been suggested by NLIS that the 10 day turnaround is out of date and that 5 days is now more appropriate - we can improve our work rate and meet the 5 day turnaround. Will need to negotiate with HCC Highways regarding their information (short term)

  12. ACTION 3 • Complete and implement Costing exercise in conjunction with government guidelines. • Exercise has been completed but needs to be implemented as part of the budget process (medium /long term)

  13. ACTION 4 • Personal searchers request for data by email • Look into feasibility and legal implications of providing personal search data by email. (short term)

  14. ACTION 5 • Search Plus – charge an additional fee for unregulated useful information • Decide what additional information we can provide and what the fee will be • need to be able to source additional information – i.e copies of Decision Notices, TPOs, soil type, flood plains, water courses, doctor surgeries, schools, crime rates, health profile, population figures, Hart’s part in the Hampshire profile doc, ecological info, airports and transport links - look at the “up my street ‘ website • Need up to date GIS system (Medium/Long Term)

  15. ACTION 6 • Marketing our Services • Leaflets will need to be produced • Info will need to go on Website • Lobby solicitors & estate agents • Need skills to help – collaborate with others? – speak with Carly – NLIS website • (medium/long term)

  16. Summary • We listened • We answered questions and found out additional information as we went along. • We have compared ourselves to another Authority • We learned some new ideas.

  17. THANK YOU! & ANY QUESTIONS?

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