Crash and Learn

1. Crash and Learn Stephen Jamieson

2. You Need to Take Action • As a trainer and facilitator you must always think about your presentations weak points. • The purpose of this book is to help you: • Build connections with your learners and audiences • Engage your learner’s head and heart • Come across in a polished and powerful way • Improve your audiences’ performance and results • Create an empowering and motivational learning environment • And to take your training and facilitation skills to higher heights.

3. Facilitation Mistakes • Make sure that you open the session in a strong and memorable way • Do not wait for people if possible • Create connections with your audience • Make sure you have an activity that your audience can join in • Make sure you never call on the same person for answers. • Finish on time

4. Room Setup Mistakes • When participants first enter a room make sure that they have something to do right off the bat. • Make sure that the chairs are not arranged in a bad way. • Make sure there is something to listen to in the room when they enter. • Ensure lighting is good • Use the entire workspace that you have, walk around and keep people interested.

5. Audiovisual/visual aid mistakes • Put something in handouts that the customer can learn with • Make sure that the technology such as the projector works before the presentation • Ensure the volume is not too loud or too soft • Use yourself and your audience as visual aids • Do not walk in front of a screen • Ensure people are learning during a video with information they can write down

6. Motivation Mistakes • Make sure if you call on someone they’re ready • Ensure people know there will know about a test before your engagement. • Welcome people personally to the room. • Allow for note taking time. • Call the participants if possible by name. • Be passionate about your subject matter • Do not inform them that some of the information is boring or dry. Believe in your own content.

7. Difficult Participant Mistakes • If there is a participant bothering others ask them what you can do to help. • If someone comes late greet them • Make sure you treat the participants as adults, if it is too loud make sure they know a signal to quiet down • Ask individuals to turn of phones and other devices that may take away from the presentiaton • Make sure that you are leading the group

8. Co-Facilitation Mistakes • Stay in the room while they are presenting to offer help and ease of mind • Pay attention to the individual even if you know the material • Never disagree in front of the group. • Do not depend on the other facilitator to cover something that you are supposed to cover.

9. Storytelling Mistakes • Tell a story without letting the audience know • Do not tell the group what they should have gained from the story • Make sure the story has a point • Make sure the story is short • Give credit to the original story giver • Use as little sensationalism as possible

10. Evaluation Mistakes • Give individuals evaluations before the start • Make sure that they know the evaluation is important to you and them • Allow the participant to write their learning goals down on the evaluation • Thank everyone for going through with the evaluation

11. Presentation Mistakes • Use eye communication • Acronyms and jargon can be overused • Make every movement count • Do not use a monotone voice • Filler words are of course, bad • Do not force jokes, let them come naturally • Present as yourself, not someone else • Leave the personal agenda at home

12. Any questions or comments?