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Community Portals - The Library’s Role myhamilton

Community Portals - The Library’s Role www.myhamilton.ca. “ No Wrong Door” for Hamilton Information and Services. Connect Hamilton – Create Community OLA, January 29, 2004 Paul Takala. Outline. Context: Provide an overview of the www.myhamilton.ca portal project

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Community Portals - The Library’s Role myhamilton

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  1. Community Portals - The Library’s Rolewww.myhamilton.ca • “No Wrong Door” for Hamilton Information and Services Connect Hamilton – Create Community OLA, January 29, 2004 Paul Takala

  2. Outline • Context: Provide an overview of the www.myhamilton.ca portal project • Benefits of Portal Technology • Why is it important that a Public Library play a leadership role in development of a Community Portal initiative? • Keys to Success • Sources for more information

  3. Connect Hamilton – Create Community (CHCC) Chronology • Began June 2001 – led by Hamilton Connects • March 2002 - Received matching funding from Connect Ontario for Business Plan Development • Business Plan Submitted: March 2003 • Conditional Approval for $1M: August 2003 • Signed Contract with Province October 2003 • Total Value $4.2 M - leveraging $3.2M in cash, staff and other in-kind contributions against Provincial cash contribution of $1M • RFP issued on November 28, 2003, closed January 16, 2004. • Implementation: September 2003 – August 2005

  4. Connect Hamilton - Create Community Partners • Lead Organizations: • City of Hamilton, (Hamilton Connects) • Partners: • Community Information Services, FibreWired Hamilton, Hamilton Chamber of Commerce, Hamilton CommunityNet, Hamilton Public Library, Industry Education Council, Intermedium, McMaster University and Mohawk College

  5. Cash + In-Kind Contributions

  6. Components of the Connect Hamilton Project • Community Portal:myhamilton.ca • Portal infrastructure that will enable creation of thematic & organizational sub-portals (i.e.. rural portal) • E-registration • Beginning with the City Culture and Recreation Department • E-commerce • Online payment systemthat can be leveraged by City & other organizations • Integration with key municipal applications to facilitate single sign-on • Web Casting • Creating capacity for Web Casting and archiving of events, meetings

  7. CHCC Governance StructureSummary Executive Committee Steering Committee Technical Coordination & Implementation Group GEOSmart (GIS) Project Management Team Project Control Group Community Portal Authority Government Portal Advisory Committee Rural Portal Advisory Committee Future Thematic or Organizational Portals

  8. What is a Community Portal? • Personalized Gateway to information & services, organized around life events, not around organizations providing service. No wrong door! • Provides Collaboration Tools that enable community engagement: discussion forums, events calendars and survey tools. • Community Driven: site that is governed by a multi-sector board.

  9. Our Vision of A Community Portal • A safe public space for users that facilitates the free exchange of ideas. An independent “Portal Authority” will review content complaints and enforce acceptable use policies. • The personal information of users will be protected. All transactions will be secure. • People will be able to fully engage in the portal and its applications regardless of their location. • The portal will provide several useful applications that will be leveraged to benefit the community and community partners.

  10. Portal: User Benefits • Single point of accessto • aggregated information and services • robust search engine • richer and more current content • Single sign-on - authorization, authentication and secure access to information and services • Personalization • access to authorized content and services • configuration according to personal preferences • subscription services • Web based access to applications

  11. myhamilton.caCommunity Portal Users’ Experience Survey Tools News OrganizationalSub-Portals Content from other sites & databases external to the portal will be integrated with the Search Engine ClosedDiscussionForums Thematic Sub-Portals Library Public Discussion Forums Rural Portal OnlinePayment Events Calendars City OnlineRegistration myhamilton.ca Federal & Provincial Gov’t Info Other local sites.. mcmaster.ca mohawkc.on.ca Other local sites..

  12. Portal Administrator Benefits • Content Management • Full lifecycle of publishing content • Decentralized Administration • Unified administration application (secure & private) • Allow for delegating tasks • Provides an interface for roles and access • Enables the creation of multiple sites (sub-portals) • Standardized Integration & Security • Integrates with other corporate applications in a standard way to improve efficiencies • Metrics - Logging, tracking, and performance metrics

  13. Connect Hamilton Project Infrastructure will Enable Portal Application Rural Sub-Portals Organizational Sub-Portals Content from other sites & databases external to the portal will be integrated with the Search Engine. Integration with applications hpl.ca hamilton.ca myhamilton.ca Other Local Sites Federal & Provincial Gov’t Info City Intranet Other Local Sites Meeting grant requirements will require initial focus on myhamilton.ca and the rural portal. Policies, application requirements & the relevant governance bodies will determine how the portal application is used by partner organizations. Other Local Sites Other Local Sites

  14. Keys to Sustainability • Adoption: • Comprehensive coverage of information and services • An end user experience that meets needs, user participation in design • Maximizing investment: • Thematic/organizational portals that bring new functionality to partners • Controlling software licensing & application maintenance costs • Identifying cost recovery opportunities where appropriate • Governance: • An effective governance structure • Clear policies governing: acceptable use, privacy, and content contributions • Technical Management • Ensuring effective knowledge transfer • A robust and flexible content management system • City of Hamilton hosting application

  15. Importance of Library Leadership • Library as honest broker, trusted Municipal and Community Partner • Our information and technical expertise and strong service focus make us uniquely qualified to contribute • Key to library’s future to play leadership role in developing a Smart Community • Enhance position within municipal government • Enhance position with community partners

  16. Keys to Success • Support from Senior Administration and Library Board • Alignment with Library’s Strategic Plan • Ability to build partnerships • Ensure project has strong alignment with needs of key organizations • Connect with others facing similar challenges • Commitment to getting the job done • Willingness to take risks and overcome set-backs

  17. Useful URLs • Connect Hamilton Project website- www.myhamilton.ca • Business Plan, Vision …on the “About CHCC” page • RFP:www.myhamilton.ca/rfp.htm • Connect Ontario:www.ontariocanada.com/ontcan/en/rts/rts_connect-ontario.jsp • RNO (Regional Networks for Ontario)www.rno.on.ca/ • Portal Sites: www.portalscommunity.com, www.portalsmag.com

  18. Contact Information Paul Takala, Virtual Library Branch Manager, Hamilton Public LibraryCommunity Portal Project Manager905-546-3200 Ext 3001 ptakala@hpl.ca www.myhamilton.ca

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