NHS Productivity Congress – 1 st May 2019 Will Laing – Account Director

1. NHS Productivity Congress – 1st May 2019 Will Laing – Account Director

2. Introducing Crown Commercial Service We help organisations across the entire public sector save time and money on buying their everyday goods and services… • Commercial expertise • Supporting frontline services • Significant savings • Customer focused • Bulk buying power We aim to help our customers save £2 billion between 2016 and 2020

3. Our focus and priorities Maximising commercial benefits Focusing on our customers Strengthening the UK economy through effective policy delivery

4. The areas we work in Buildings • construction • utilities & fuels • workplace People • employee services • professional services • workforce Technology • digital future • network services • software • technology products & services Corporate Solutions • contact centres • financial services • fleet • information content management • marketing, communications & research • travel £520m savings by 2019/20 £420m savings by 2019/20 £520m savings by 2019/20 £540m savings by 2019/20

5. Our results 2017/18 £13bn public sector spend through our commercial agreements £13bn public sector spend through our commercial agreements £601m commercial benefits including savings £6.3bn from the wider public sector £6.7bn from central government £601m commercial benefits including savings Number of customers: 17,000 Number of suppliers: 5,000+ £6.7bn from central government £6.3bn from the wider public sector Number of customers: 17,000 Number of suppliers: 5,000+

6. Our customers • Devolved Administration • Health • Education • Charities / Third Sector • Emergency Services • Housing Associations • Local Government • Government Departments

7. The public sector challenge • Increased demand for public services • Continued financial constraints • New ideas and technology are changing the way citizens interact with the state • Expectations of public services are higher than ever before • Need to balance ensuring good quality public services and delivering efficiency gains

8. How we work Commercial Relationship Management: Developing category strategies and commercial agreements: • Working face-to-face with the NHS • Strategic programmes with DHSC • Creating commercial partnerships • eAuctionsand aggregation • Enabling cross-sector collaboration • Category advice and solutions • Involving the NHS in our projects • Industry engagement and market research • Strategic supplier relationships • Aligning customer needs to market opportunities • Benchmarking and savings: focus on total operating costs

9. Our wider public sector team We are expanding: • New headcount of circa 20 staff on-boarding June / July • Regional structure / cross-sector • All NHS Acute Trusts will have a named contact, and more frequent interaction • A real opportunity to do more and add more value

10. Examples of customer savings 3 NHS trusts have saved over £9 million on medical locums through a temporary clinical staff agreement - that’s the equivalent of 171 doctors’ salaries 3 East of England councils have saved £335,000 (50%) on office supplies through an eAuction - that’s the equivalent of 19 care workers’ salaries 43 police forces have saved £250,000 on IT hardware through an aggregated procurement 11 NHS trusts have saved £832,000 on video conferencing services through an aggregated procurement - that’s the equivalent of 7 nurses’ salaries

11. Keep in touch will.laing@crowncommercial.gov.uk info@crowncommercial.gov.uk 0345 410 2222 www.crowncommercial.gov.uk @gov_procurement Crown Commercial Service