Knowledge Management as a profession Introducing “Chartered Knowledge Manager” status

1. Knowledge Management as a professionIntroducing “Chartered Knowledge Manager” status Nick Poole, Chief Executive, CILIP APM KM SIG (14.11.2018)

2. KM & CILIP CILIP is the only organisation in the world operating under Royal Charter to support the development of all Information Professionals There is clear read-across from the skills and ethics of information professionals and KM practitioners There is huge value in promoting the exchange of ideas and best practices between professional communities www.cilip.org.uk

4. We are a knowledge economy “UK investment in intangible or knowledge assets has been greater than that for tangible assets since the early 2000s. In 2014 it stood at £133bn, as opposed to £121bn tangible investment. Of that intangible spend training by firms accounts for £26bn, organisational capital for £22bn, design £14bn, software £28bn, branding £15bn and scientific R&D £19bn.” UK Intangible Investment and Growth UK Intellectual Property Office, 2016

5. ISO 30401:2018 The new ISO 30401:2018 standard “sets requirements and provides guidelines for establishing, implementing, maintaining, reviewing and improving an effective management system for knowledge management in organisations”. A ‘people-centred’ definition of knowledge “as a human or organisational asset enabling effective decisions and action in context”. Drafted using the same template as other ‘management systems standards’ (eg. Quality Management Systems) – providing an overarching framework rather than a prescriptive standard.

6. Sharing best practice & new ideas The launch of Information as an Asset and KM Chartership mark the start of a big year for CILIP as we embrace our role as the professional association for everyone working in Knowledge and Information Management. Through Facet, our in-house publisher, our magazine Information Professional and our annual conferences in England (Manchester 3rd and 4th July 2019), Scotland, Wales and Northern Ireland, we will be featuring industry-leading K&IM practitioners from key organisations.

7. The KM Cookbook CILIP are proud to publish the ‘KM Cookbook’ through Facet Publishing as a pillar of our support for the international Knowledge Management community. Written by KM leaders Chris Collison, Paul Corney and Patricia Lee Eng, the book features 16+ interviews with globally leading brands from South & North America, Europe, Middle East & Asia about their amazing Knowledge Management programmes. A key ‘bridge text’ – making the provisions of ISO 30401 accessible and relevant and showing how organisations can meet or exceed the new standard. www.facetpublishing.co.uk

8. Information as an Asset CILIP is working with KPMG, CIO Connect and IK Springboard to develop Information as an Asset, a new guide for large-scale organisations to valuing their information assets & developing their ‘information capability’. An increasing recognition that competitive advantage and efficiency come from people, knowledgeand information more than IT and policies. www.cilip.org.uk/informationasset

9. Knowledge at Network Rail Network Rail are leading a hugely ambitious programme to digitise their entire rail infrastructure – creating a network of data, information, knowledge and expertise that can be used to manage and improve rail infrastructure in real time. CILIP has been working with Network Rail to support the development of their ‘information capability’ – the human infrastructure of knowledge, competencies and skills to ensure that this programme is successful. Our aim is to help Network Rail develop the future-ready workforce they need to sustain their transformation.

10. CILIP Workforce Development Strategy 2019-2024 9 key commitments to developing the Knowledge & Information Professional workforce: The workforce is more diverse and representative of our communities Employers are creating more opportunities for Information Professionals There is greater mobility within and outside the Information Profession Employers are able to recruit and retain people with the right skills and aptitudes Our skillset is recognised and valued Our professional skills are up-to-date and futureproof More Information Professionals continue to up-skill and retrain to stay ahead of service needs There is a new generation of leaders that have come through the Information Profession There is a sector wide understanding of professionalism

11. What is a ‘professional’? According to work carried out by Deloitte and the Professional Associations Research Network (PARN), a professional is someone who: Builds trust Behaves ethically Strives for excellence Is a reflective practitioner Leads or instigates change Champions their profession Adds value Photo credit: Brooke Lark on Unsplash

12. Professionalism & standards Professionalism links legal and statutory requirements and ethical practice to standards and qualifications. Formalising skills and competencies gives employers a model for CPD and workforce development. The aim is ‘standards not standardisation’. We don’t want to take the creativity or diversity out of KM. We want to create a flexible mechanism to recognise the professionalism of KM people.

13. Why become a ‘profession’? Benefits for practitioners Benefits for employers Benefits for the community Professional registration offers a range of benefits for practitioners, employers and the whole community: • Quality assurance for clients • Supportsworkforce planning • Risk mitigation and good governance • Greater confidence in outcomes/results • Improved knowledge sharing • Formalised routes into the profession • Access to Apprenticeships • Credibility and trust • Recognitionof skills/expertise • Quality mark for employers • Differentiationin the market • Improved earning potential • Commitment to ethics

14. We need a pipeline to attract, retain and develop talent in Knowledge Management… Academic teaching, learning and research Learning about business needs and key market trends Engaging employers Quality assurance & modelling current & future skills needs Attract, retain, nurture and develop diverse talent Qualifications route Professional accreditation Experience route Continuing Professional Development & training

15. Led and supported by a cohort of internationally-respected leaders… Dominique Poole-Avery Associate and Knowledge Manager at Arup Chris Collison Leading KM practitioner & author ”Learning to Fly” Paul Corney Leading KM practitioner, author and educator Karen McFarlane Chair, CILIP and experienced K&IM specialist Our aim is to ensure that professional recognition in Knowledge Management is led by, with and for the international KM community. Denise Carter Chair, CILIP K&IM SIG and MD Dcision Consulting Louise Goswami KM Lead, Health Education England Patrick Lambe Globally-recognised KM Practitioner

16. Becoming a Chartered Knowledge Manager Be recognised as a Chartered Knowledge Manager or Chartered Information Professional Join CILIP and use our interactive self-assessment tool to map strengths and development needs Be introduced to a mentor who will talk you through the process & help map your skills & experience Submit a portfolio based on your existing work and experience which demonstrates your skills 1. Get started 2. Meet your mentor 3. Submit portfolio 4. Get Chartered!

17. Skills mapping & CPD planning

18. Product Development path - 2018 Pilot cohort Establish expert Steering Group Oct Sept Feb Jan Dec Nov Apr Mar Iterate

19. Milestones

20. K&IM at CILIP Conference 2019 CILIP Conference 2019 will take place on the 3rd and 4th July in Manchester, featuring keynotes including leading international Knowledge Management practitioner Patrick Lambe. For the first time, CILIP Conference will feature a fully self-contained ‘Conference-within-a-conference’ focused on Knowledge and Information Management, which we will be developing jointly with the K&IM SIG. Earlybird rates available now for pre-booking: http://cilipconference.org.uk/