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E-Gov use Cases Scenarios

World Wide Web: Technology, Standards and Internationalization Conference, 2010 W 3 C – India . E-Gov use Cases Scenarios. Tanmoy Chakrabarty Vice-President & Global Head- Government ISU Tata Consultancy Services . New Delhi , 7 May, 2010.

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E-Gov use Cases Scenarios

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  1. World Wide Web: Technology, Standards and Internationalization Conference, 2010 W 3 C – India E-Gov use Cases Scenarios Tanmoy Chakrabarty Vice-President & Global Head- Government ISU Tata Consultancy Services New Delhi , 7 May, 2010

  2. Citizens cannot travel long distances to avail services

  3. Online kiosks take services to citizens doorsteps

  4. ‘Anytime Anywhere’ services • Single sign-on and single point access to multiple government services • Transparent governance leading to improved image of the government • Scalable kiosks model under Public-Private Partnership mode providing • employment to the local citizens Providing timely and comprehensive services to citizens in remote areas of the state • MPOnline awarded the NASSCOM CNBC IT User award 2009

  5. Life cycle of e-Services • Employment Services • Vehicle Registration • Driver’s License • Passport/Visa • Agriculture • Land Record • Property Registration • Marriage Certificates • Taxes • Utility Services • Municipality Services Youth • School Admission • Scholarships • e-Learning • Examination Results Family Student • Pensions • Insurance • Health Care • Death Certificate • Health Care • Birth Certificate Child Old Age

  6. With a Digital Workflow automation at the back end to complete the service delivery chain The Delay at Office Work increases because of >> Digital automation Solution Leads to increased transparency Delay • Role Based Processing • Automated Workflow • Digitized Knowledge Repository Tons of Paper Work Lack of Accountability Large file movements across hierarchies Issues

  7. Average time saved for every correspondence created DigiGov – An Office Automation solution for Government • 55 minutes • Average time saved for every file created • 75 minutes • Average time saved for every file forwarded • 105 minutes

  8. States with the highest GSDP growth rates! The Government of the top two States in India, with highest GSDP growth rate, have implemented Digital automation solutions for Government departments **Source:http://timesofindia.indiatimes.com/biz/india-business/Bihar-grew-by-1103-next-only-to-Gujarat/articleshow/5405973.cms

  9. Enabling Business through a Public Private Partnership Model

  10. MCA21- Enabling the service transformation Secure, Inter-operable Government Functions One of the largest transaction based system implementation In the Government of India

  11. Some facts Both e Filing and ROC approvals are happening at steady pace

  12. Increased efficiency in service delivery to customers

  13. How can Technology help the unreached and underserved?

  14. What should I grow this season/this year Farmers face various issues and have to depend on knowledge and experience of each other • Good Quality Cheap Technology • Global Market Demand of recommended crops/ sowing ? • Ways to increase productivity • Global Standards for quality of Seed, Fertilizer • Where I can get soil & Water Tested • Services -Logistics, Warehouse, Market Linkage • Inputs - Price/ Quality/ Contact Information • Adviser & Agri-clinical help

  15. mKRISHI – Mobile Based Agro Advisory System • mKRISHI… • Attempts to reduce the last mile gap between farmers and their eco system partners such as Agriculture experts, Markets, Government officials, Banks etc.

  16. mKrishi • Redefining the • cell phone • Uses BREW applications

  17. Thank Youtanmoy.chakrabarty@tcs.com

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