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UCD IT Services Update January, 2011

UCD IT Services Update January, 2011. UC Denver IT Overview. IT Services (central IT organization) facilitates IT policy/governance and provides “core” enterprise & infrastructure services: Helpdesk Network and security Connectivity to Internet, Internet2, and National Lambda Rail

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UCD IT Services Update January, 2011

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  1. UCD IT Services UpdateJanuary, 2011

  2. UC Denver IT Overview • IT Services (central IT organization) facilitates IT policy/governance and provides “core” enterprise & infrastructure services: • Helpdesk • Network and security • Connectivity to Internet, Internet2, and National Lambda Rail • Firewalls and other tools/devices that protect campus data • Approximately 90% of campus covered with 802.11g wireless network access • Workstation support (fee-for-service at AMC) • Phones (fee-for-service) • Server hosting (fee-for-service) • File storage (fee-for-service) • Data Centers (fee-for-service) • Email • Microsoft Exchange 2007 • Administrative applications, development and support • Identity and Access Management • Active Directory • Oracle Identity Management Suite • Common “enterprise” systems supported by CU System and shared between the three CU campuses: • Peoplesoft HRMS, Financials • Peoplesoft/Campus Solutions Student Information System • Info-Ed Electronic Research Administration

  3. Cellular Coverage at the Anschutz Medical Campus • Highly energy efficient windows and building design significantly reduce performance of cell phones, pagers, and other devices that rely on external signals • Certain areas of campus have a critical need for cellular voice services due to patient care needs and safety • Boosting signals within buildings requires two major deployment efforts: • Placing antenna “repeaters” within buildings and wiring to central location • Coordinating with cellular and other wireless carriers to “plug in” their signal • Antennas installed in Bldg 500, Library, Campus Services, Ed-1, Ed-2n, Ed-2s, EH&S, Admin Office-1, and public areas (basement, 1st, 2nd floor) of R-1n, R-1s, and R-2 ($1.3M spent) • USA Mobility (pagers), AT&T, Nextel, Sprint, Verizon and T-Mobile signals are all currently being boosted in these areas • Additional buildings will be added to coverage as funding is made available • “4G” high speed cellular signals from carriers (Sprint 4G/WiMax, Verizon LTE, etc.) are NOT compatible with the system due to antenna limitations

  4. Remote Computing Audit Findings • Consolidate and simplify IT policies as part of current campus initiatives • Develop new policy language that explicitly covers the definition of remote computing and how devices are secured • Require that all devices connecting to campus (via a non-campus remote network) have passwords, security patches and are encrypted. • Four methods available to securely access campus computing/data: • Web-based remote desktop (mydesktop.ucdenver.edu) will replace majority of virtual private network (VPN) services • Security monitoring software (fee-based) for users who have a business need to continue using VPN technology • Webmail • Smartphones that are Blackberry or ActiveSync compliant • Faculty, staff and students should select a smart phone that can be encrypted at their next contract renewal. A list of example devices will be published on the IT Services website soon • FINDINGS/DATES CURRENTLY ON-HOLD PENDING REVIEW AS OF 2/2011

  5. Before/After Audit Remediation Currently Under Review

  6. Microsoft Live@edu Student Email • Student email taskforce issued charge by VCs in summer 2009 to evaluate marketplace for next generation email system for students • Microsoft and Google identified as finalists by taskforce in spring 2010 • Microsoft identified as best fit and contract for “free” service issued in summer 2010 • CU Boulder also implementing Live@edu • UC Denver Campus and Anschutz Medical Campus students will be consolidated into single email system hosted within Microsoft datacenters • Students will be provided with “email for life” and an @ucdenver.edu email address • Students will receive 10 gigabyte mailbox, 25 gigabytes of storage (Skydrive), Microsoft Office “Live”, personal webspaces, and more – see http://www.microsoft.com/student/en/us/software/live-at-edu.aspx • Anticipate deployment in Summer 2011

  7. Other Recent Projects • eDirectory – Publish “preferred” information and/or other personal information about yourself - http://directory.ucdenver.edu or use the “Beta” pull-down from http://www.ucdenver.edu • Recent CU System IT policy revisions reduce requirements for laptop encryption (non-HIPAA units) • Remote desktop (free service to replace VPN) – http://mydesktop.ucdenver.edu • Thin client initiative – reduce energy and PC expenditure costs http://www.ucdenver.edu/about/departments/ITS/Pages/RemoteComputing.aspx • Wireless network upgrades – can now use your UCD computer account to access campus wireless and perform automatic setup - https://expressconnect.ucdenver.edu • Paperless billing – IT Services now sends billing information via PDF file and email. • Automated computer account requests and self-service password reset – reset your UCD computer account password without calling the helpdesk - http://passport.ucdenver.edu • Microsoft site license – paid faculty and staff can use latest versions of “core” software (including use at home) - https://itservices-web.ucdenver.edu/Microsoft/employeeportal.php • Migration to Microsoft live@edu for student email (summer 2011)

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