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Workplace Communication

Vocational Education and Training Training Toolbox Series Business Cert I, II and III BSB 10112, 20112, 30112. Workplace Communication. Section 4. Workplace Communication. Basic Writing Skills. Workplace Communication. Table of Contents. Section 4 – Basic Writing Skills

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Workplace Communication

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  1. Vocational Education and Training • Training Toolbox Series • Business Cert I, II and III • BSB 10112, 20112, 30112 Workplace Communication Section 4

  2. Workplace Communication Basic Writing Skills

  3. Workplace Communication Table of Contents Section 4 – Basic Writing Skills Nouns Slide - 05 PronounsSlide - 06 Verbs Slide - 07 Tense Slide - 08 Adjectives Slide - 09 Adverbs Slide - 10 Prepositions Slide - 11 ArticlesSlide - 12

  4. Workplace Communication Table of Contents (continued) (Section 4 – Basic Writing Skills – continued) ConjunctionsSlide - 13 PunctuationSkills Slide - 14 Vocabulary Slide - 15 Choosing Words Slide - 16 Numbers in Documents Slide - 17 Abbreviations Slide - 18 Other Signs and Symbols Slide - 19 Proofreading and Editing Slide - 20

  5. Workplace Communication Nouns • Nouns can be: • Used to name a person • Used to name a thing • Used to name a place • Masculine •   Feminine •   Common gender •   Neuter gender • Singular • Plural Teacher Glasses Guitar Park Son Girl Horse Desk Glass

  6. Workplace Communication Pronouns • A pronoun is a substitute for a noun these include: • Personal pronoun • Demonstrative pronoun • Interrogative pronoun • Relative pronoun •   Indefinite pronoun •   Possessive pronoun •   Reflexive pronoun That They Who Any This Mine Oneself

  7. Workplace Communication Verbs • The four types of verbs are: • Principal • Auxiliary • Finite • Non-finite  Cleans Cleaning Cleaned To clean

  8. Workplace Communication Tense • The form of a verb that indicates time such as: • Past • Present • Future Walked Walking Walk

  9. Workplace Communication Adjectives • A word that precede the noun and describes: • Size • Colour • Shape • Nature Large Happy Square Orange

  10. Workplace Communication Adverbs • Adverbs can be classified into: • Manner • Time • Place • Degree • Number • Negative • Positive • Comparative • Superlative Morning Frequently Slowly Inside Satisfied Twice Probably More Frequently Most Frequently

  11. Workplace Communication Prepositions • A word or group of words used to show: • Position • Time • Means Beside At By

  12. Workplace Communication Articles • Articles are the words: • The • A • An

  13. Workplace Communication Conjunctions • Conjunctions fall into the following categories: • Co-ordinate • Subordinate • Correlative “Carol’s car is nice and clean.” “Bob had to wait until Carol finished washing the car.” “Bob didn’t know whether to relax or mow the lawn.”

  14. Workplace Communication Punctuation Skills • Marks or symbols to separate words or sentences and include: • Commas • Periods/full stops • Question marks • Exclamation marks • Hyphens • Colons • Semi-colons • Parenthesis • Dashes “ ” ; ? ! : - , _ .

  15. Workplace Communication Vocabulary • Some suggestions to improve you vocabulary are: • Read relevant articles • Read workplace documents • Listen to colleagues talking to customers • Ask what terms and words mean • Use new words as often as possible • Practice writing using workplace wording

  16. Workplace Communication Choosing Words • Use a dictionary and thesaurus to: • Check the pronunciation of words • Check spelling • Check the meaning of the word • Find synonyms

  17. Workplace Communication Numbers in Documents • Some rules regarding numbers in documents are: • Numbers are written out then followed by the digits • Numbers are written out if less than ten • Numbers starting sentences should be written • Number used in a descriptive sense should be written • If two consecutive numbers are used the first is written and the second is a digit “The total order is two hundred and thirteen (213) items.” “Carol washed her car three times this week.” “Forty calls came into the office today” “It seems Carol has washed her car hundreds of times.” “The cashier needed twenty $2 coins for change.”

  18. Workplace Communication Abbreviations • Abbreviations are commonly used in business documents. Some examples are: • C.O.D. – Cash on Delivery • GST – Goods and Services Tax • Approx. – Approximately • Dept . – Department • Fax – Facsimile • Phone – Telephone • AM – Morning • PM – Night • No. – Number • Etc. – Etcetera (so on and so on)

  19. Workplace Communication Other Signs and Symbols • Other signs and symbols frequently used in documents are: • Slash • Ellipsis dots • Hatch • Ampersand • At sign • Initial capitals # & / @ B.P. ...

  20. Workplace Communication Proofreading and Editing • When proof reading you are looking for: • Spelling mistakes • Improper words • Grammar mistakes • Correct figures, addresses and telephone numbers • Correctly spelt names and places • Flow and readability

  21. Workplace Communication End of Section 4

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