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Jackie Richardson Te Wana Programme Manager

Jackie Richardson Te Wana Programme Manager. Who are we? What do we do? Quality Improvement Programme Affiliated with QIC, Australia Group of standards /Treaty based framework in the Primary Care sector in New Zealand. A fee for service programme. . Our Process

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Jackie Richardson Te Wana Programme Manager

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  1. Jackie Richardson Te Wana Programme Manager

  2. Who are we? What do we do? Quality Improvement Programme Affiliated with QIC, Australia Group of standards /Treaty based framework in the Primary Care sector in New Zealand. A fee for service programme.

  3. Our Process 3 year Quality Improvement Cycle Internal Review :Reflection /self assessment External Review : Gaps identified Accreditation review : External review/ accreditation 6monthly work plans /re-review 3years. NB: Organisations under contract and fees paid to remain accredited.

  4. Peer Review Unique to Te Wana Peer Review Programme Te Wana coordinate/Peer reviewers External coordinators to manage capacity. Te Wana training /Quality Health NZ supporting courses

  5. Our Organisations Total = 67 Development (yet to be reviewed)Cycle = 11 organisations Accreditation Cycle = 55organisations Whanau Ora groups /collectives on Te Wana = 20 approx. Service providers – Maori iwi, NGO’s, PHO’s, Health Promotion, Pacific, Social Services,

  6. Core Standards Treaty of Waitangi “A” owned and operated whanau/ hapu / iwi “B” others Standard 1: Building Quality Organisations. Governance and Management Organizational Structure, HR and environment Assets and Physical Resources Financial Management Information and Knowledge management Risk Management Legislative requirements.

  7. And…. Standard 2 –Delivering Quality Services and Programmes. Identifies and meets Community needs by way of engagement Services and programmes endorse consumers rights, informed choice and culturally appropriate Consumers and Stakeholders are empowered and involved on all levels Services delivered in Coordinated and integrated way within organisation

  8. And….. Standard 3 – Sustaining Quality Relationships Formal and informal service agreements Collaboration with other organisations, providers and networks Incorporating and contributes to good practice operationally and service delivery wise. Builds on the capacity of the organisation. Modules which include Mental Health standards Primary and Community Health Community and Voluntary sector standards

  9. Collectives Proven history of working with collectives individual service provision areas/ wider “multi- purpose” services. e.g. Plunket – 13 branches and National office Reviewed separately or Geographical areas grouped together Multi-purpose provider/multi site visits and meetings with on-site staff.

  10. Whanau Ora and Te Wana Options – Treaty Based standards make Te Wana Core standards an excellent fit Existing Te Wana members are already part of Whanau Ora. Any new “Whanau Ora “ Standards can be endorsed by QIC to become part of the accreditation process.

  11. Pros Funders looking for participation in QI programme. Accreditation programme already recognised and accepted in New Zealand. Core standards are tried and proven in the primary and community sector. Peer Review process benefits both organizations. Validation of the mahi you do while helping you address the gaps. Everyone participates, staff, service users, Board, management.

  12. How to do it Allocate time to it- staff meetings Find a “champion”. Workshops Training Timeframes BUT you actually set your own! Review planned and happens ACCREDITATION!!

  13. Summary Te Wana gives you: Resources/ standards/ templates Training- Peer Reviewers/ Internal Contacts Workshops/ How to get started Payment options.( Annual/ monthly) Expertise and support Review costs included in fee’s. Thank you jackier@hca.org.nz

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