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MTAC MAIL IRREGULARITY FEEDBACK WORKGROUP

MTAC MAIL IRREGULARITY FEEDBACK WORKGROUP. MTAC Group Presentation November 6, 2003. POSTAL CO- CHAIR PATRICK KILLEEN. INDUSTRY CO- CHAIR JOYCE MCGARVY. Current Status Limited Pilot Concluded June 16, 2003 Expanded Pilot Began Oct. 1, 2003

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MTAC MAIL IRREGULARITY FEEDBACK WORKGROUP

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  1. MTAC MAIL IRREGULARITY FEEDBACK WORKGROUP MTAC Group Presentation November 6, 2003 POSTAL CO- CHAIR PATRICK KILLEEN INDUSTRY CO- CHAIR JOYCE MCGARVY

  2. Current Status Limited Pilot Concluded June 16, 2003 Expanded Pilot Began Oct. 1, 2003 • 17 participating report entry sites, including 4 BMCs, 9 PDCs, and 4 DDUs • Test also includes BSN, BMEUs, and Mail Owners

  3. Expanded Pilot Scope • Data Collection and Data Entry • Ensure that the data collection process facilitates the improved data entry interface • Test data entry interface and search features • Test problem routing • Issue Status and Resolution Management • Test the BMEU issue status tracking and customer contact interface • PostalOne! / BSN Data Exchange • Test the system to system data exchange

  4. Expanded Pilot Details • Report volume much greater than last pilot • 365 reports entered as of 11-04-03 • Approximately 120 identified as BSN • System Issues • BSN interface & account identification • Report routing and search function • Business Process Issues • Identification of Preparer and entry point of mailing

  5. Expanded Pilot Feedback • Processing Sites • have seen results/improvements • BMEUs / Customers • like the timeliness and information provided • Program Office • Quality of reporting has improved • Participant enthusiasm is high

  6. Timelines • Limited pilot test completed – June 2003 • Limited software modifications – August 2003 • Expanded national pilot test – Oct/Nov 2003 • Software modifications – January 2004 • National implementation – March 2004

  7. QUESTIONS ?

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