Hiring, Training, and Retaining: Managing Student Employee Turnover Controlled Chaos in 3 Acts

1. Hiring, Training, and Retaining: Managing Student Employee TurnoverControlled Chaos in 3 Acts 2006 SIGUCCS FALL CONFERENCE

4. DOH! Calm before the stormHiring after a mass exodus.

5. Hiring • Hiring Timeline: A concrete plan to follow • Delegate hiring duties • Determine your numbers needed • Advertise, Advertise, Advertise • Online Tools

6. Hiring: Process • Applications • Interviews • Selection/Employment Offer

7. Hiring: Applications • Create an job application website • Automation: key to maintaining order in chaos • List job description and expectations • Ability to process many applications at once • Flexibility for prospective applicants

8. Hiring • Website picture here

9. Hiring: Applicant screening • Standardized interview selection criteria • Consistent communication • Automation via web applications • Share interview responsibilities

11. Hiring: Interviews • Interview questions: Decide what you want • Introductions/directions • General Questions • Hypothetical Situations • Hands-on technical • Wrap-up Questions

12. Hiring: You’re HIRED! • Standardize selection criteria beforehand • Try using hiring email templates • Communicate important dates every step

13. We don’t need no stinkin’ badges You have your team now, what do you do with them? How do you train them?

14. Past Training Methods • We had two 8 hour training days • Completed hiring paperwork, administrative and technical training over those two days • Ineffective way of training • New employees not attentive after a couple of hours • Impossible to remember information

15. New Employee Training Now • Handbook and training website • Utilizing senior staff throughout training • Shorter, multiple training periods • Group training for lab tours and exercises • One on one training sessions • Training evaluations • One month reviews

16. New Employee Training • Group training • Set a positive tone for the job • Expectations and policy at the beginning • Difficult material covered efficiently • One on one training • Flexible scheduling • Senior and student supervisors train • Technical and administrative items in greater detail • Group wrap up session

17. Happy, Happy, Joy,JoyHow do I keep staff happy or just plain keep them?

18. Employee Retention • How do you keep you employees? • Develop a dynamic healthy work environment • Offer on-going training • Classes • Project teams • Job evaluations and anonymous feedback • Promotion and other job opportunities

19. Employee Retention: Staff Web Site • Employee web site-a centralized portal • Staff information • Links to various web applications • Up to date job news • Off topic forum for various postings

21. Employee Retention: On-going training • On-Shift Activities • Increase skill sets in applications use by clients • Help employees learn specialized programs • OSAs are written by fellow student staff. • In Unit Training • Senior training with junior staff • One on one training • Help to develop interpersonal skills • Imitate client-consultant situations

22. Employee Retention: On Going training • Classes • Offer classes developed and taught by staff members • Teach advanced classes/skills or other professional topics. Vary semester to semester • Develop additional soft skills • Project Teams • Develop applications to enhance the job experience • Real world project management and team building experience • Develop technical writing

23. Employee Retention: Feedback and Further Opportunities • Evaluations • Performance reviews • Anonymous evaluations • Promotions • Increase stake in the job • Employees feel hard work pays off • Increase in pay • Offer improvements to the organization

24. How do you manage the chaos? What we have learned so far • Follow a plan • Share responsibilities • Automation • Communication • Encourage change

25. Contact Information • Chris Washington chrisw@café.berkeley.edu • http://facility.berkeley.edu • http://café.berkeley.edu/~jobs