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IT Governance

IT Governance. Week 6. IT Governance. Good Practice IT Management, Development & Use Rules Integrates corporate governance ie corporate wide rules. Uses various IT management standards for different management purposes: ITIL – ICT enabled service management “rules”

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IT Governance

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  1. IT Governance Week 6

  2. IT Governance Good Practice IT Management, Development & Use Rules Integrates corporate governance ie corporate wide rules Uses various IT management standards for different management purposes: ITIL – ICT enabled service management “rules” COBIT – Business/ICT alignment management of system dev & use “rules” Enterprise Architecture – Strategic/Business/Technology aligned Service design/Configuration “rules” Project Management standards – PM “rules” Software engineering standards – developing & testing “rules”……… etc. IT Gov

  3. Is applied at a corporate level Is localised and customised at a project level

  4. Enterprise Architecture Standards as an IT Governance Instrument Example USA Federal Enterprise Architecture

  5. Tutorial Section A A1) What are the motivations of this Croatian finance company to implement the ITIL initiative? A2) Why did the company undertake a pilot project? Present your views. A3) What is the role of KPIs in ITIL program? A4) What are the direct and indirect benefits the company has experienced as a result of ITIL implementation? A5) What are the critical factors affecting the successful ITIL implementation at the case company? Section C: Visit the official website of ITIL at www.itil-officialsite.com/home/home.aspxand perform the following tasks: C1) Near the middle of the screen at the home page, click on the “Qualifications” Icon and you will be directed to the ITIL qualifications scheme webpage. Find out the types of qualifications offered by ITIL. Discuss the differences among them. C2) Now drawing on the case report described in Section A, discuss the reason(s) for which the management of the Croation finance company invested so much in ITIL training. PTO

  6. Program Logic Method for identifying Direct & Indirect Benefits (source: http://evaluationtoolbox.net.au/index.php?option=com_content&view=article&id=30:program-logic&catid=19:formative-evaluation-tools&Itemid=136) Direct Benefits Direct Risks Indirect Benefits Indirect Risks Click VIDEO EXPLANATION 1 Click PL as Quality Improvement tool

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