How Microsoft Runs Lync

2. How Microsoft Runs Lync Sean Wilson Senior Service Manager, Microsoft IT Microsoft Corporation BEST205

3. AgendaHow Microsoft IT Deployed LyncRunning Lync at MicrosoftBeyond the Desktop

4. AgendaHow Microsoft IT Deployed LyncRunning Lync at MicrosoftBeyond the Desktop

5. Microsoft Lync Environment 568 Buildings 107 Countries 165,000 Active Lync Users 6 Million Audio Sessions per Month 4 Datacenters with Lync Infrastructure 675,000 Monthly Lync Meetings 4,300 IT FTEs 8 datacenters 108,000 Enterprise Voice Users 10,500 Federated Companies 120 Million Monthly Instant Messages 89% Meetings Using App Sharing 32,000 Monthly Peer-to-Peer Video Calls 50% Remote Lync Usage 59,000 Unique Active Lync Mobile Users 20% Growth Year over Year Conferencing

6. Lync Deployment Overview Dublin 46 EV Sites 31k Users Quincy 45K Users Tukwila 59K Users Singapore 29 EV Sites 36k Users Americas77 EV Sites

7. Realized Business Value ProductivityGains Reduced Costs

8. User Adoption Fiscal Year = July - June

9. AgendaHow Microsoft IT Deployed LyncRunning Lync at MicrosoftBeyond the Desktop

10. Four Elements of a Lync Service • Managed vs. Unmanaged • Wireless vs. Wired • Headsets • Standard PCs/BYOD • Driver Challenges • Best Practice • User Education • WorkSmart Sessions • User Facing Diagnostics • End User Communication User Device • Server • Network/DNS • Edge Capacity/Egress • Monitoring • SCOM • Client Version Control • Click 2 Run vs. MSI • User Experience • Multiple Versions • BYOD • Infrastructure • Client

11. Lync Service - State of the Union Current Gaps Reporting -Not real-time, Data Gaps, Custom Reporting required Real-time User Feedback – No mechanism for collecting user experience Network Capability – Wireless experience is not in parity with wired Lync Capable Hardware – Quality of experience varies by device

12. Optimizing the Corporate Network QoS Hardware Capacity Prioritization User Behavior Edge Wireless Topology

13. The MSIT Lync Toolbox Custom Reporting Third-Party Tools Top 10 Reports • Why are these tools necessary? • Interdependencies on network, DNS, proxy/egress, etc. • Size of enterprise with multiple geos • Expectations that Lync just works Network QoS Monitoring • What these tools give us? • Better indication of health • Proactive alerting • Breakdown by geo down to the building • Meet the expectations of users How was my call? MySetup Unify Square – PowerSuite • What improvement efforts were put in place? • Third-party tools for feedback to PG • Feedback to Unify Square for more monitoring • Cross-team network initiatives • Netsocket pilot for better Lync/network telemetry

14. Best Practices in Supporting Lync Type of Audio Device Peer to Peer vs. Conferencing PSTN vs. Click-To-Join Standardization of Computers Wired vs. Wireless Internal vs. External

15. Device Program IT Approved Devices Objective Construction Functionality Compatibility Subjective Social Cultural Comfort Fidelity Price Duplication Lync Logo Program Lync Functions Audio/Video Requirements Qualified device Device Manufacturer Headset Cameras Speakerphone

16. Quality of Lync Call • Mobile Office • Hotel Lobby or Shared Public Wi-Fi • Computer Speakers and Mic • DO NOT USE • Call in with landline • Off Campus • Wi-Fi • Hotel Room, Home • Use approved audio device • Good For Listening • If participating, call in with landline • Off Campus • Connect via Ethernet • Use a corporate issued computer • Use approved audio device • Good for Mobile Workers • If crucial meeting, use landline • On Campus • Wired On Corpnet • Use approved audio device • Mute when not talking • Find a quiet spot • Use all the time • Use for all meetings, especially customer meetings • On Campus • Corp Wi-Fi – Strong signal • Use approved audio device • Good for Internal and Team Meetings • Find a wired connection for customer meeting Poorest Poor AcceptableGood Best

17. AgendaHow Microsoft IT Deployed LyncRunning Lync at MicrosoftBeyond the Desktop

18. Bringing IT Together Users RE&F/MSAV Users Lync RE&F/MSAV Microsoft IT Microsoft IT Device Manufactures Device Manufacturers Product Group GPG Product Group (Lync, Skype, Office, Hardware) Global Procurement Group (GPG)

19. Newest Growth Area – Mobile

20. Microsoft Environment 10K + conference rooms globally 500+ offices 100+ countries Real Estate & Facilities and IT support The Lync Room System Program Supportability Measurable Efficient Manageable

21. Video at Microsoft

22. The Trip Ahead Multiplatform Unification Pace of Releases Customer Intimacy More Control Flexible Scalable Structured/Large Meetings Mobile vs. Remote Cloud Beyond the Desktop BYOD Not Looking Back Better Telemetry Circle of Influence

25. Monday, February 17th Exhibit Hall Hours 6:00pm – 8:00pm6:00pm – 8:00pm Welcome Reception Tuesday, February 18th Exhibit Hall Hours 8:00am – 9:00am (Breakfast), 10:30am – 5:00pm 8:00am – 9:00am Breakfast (Exhibit Hall) 9:00am –10:30am General Session10:30am – 5:00pm Expo Hall Hours11:00am – 12:15pm Sessions & Hands-on Labs12:15pm – 2:00pm Lunch2:00pm – 5:00pm Sessions & Hands-on Labs5:00pm – 7:00pm Ask the Experts Wednesday, February 19thExhibit Hall Hours 10:30am – 4:30pm 7:30am – 8:30am Breakfast8:30am – 11:30am Sessions & Hands-on Labs10:30am – 4:30pm Expo Hall Hours11:30am – 1:00pm Lunch1:00pm – 5:45pm Sessions & Hands-on Labs6:30pm – 9:30pm Attendee Party Thursday, February 20thExhibit Hall Hours 9:00am – 12:00pm 8:00am – 9:00am Breakfast9:00am – 12:00pm Expo Hall Hours9:00am – 12:15pm Sessions & Hands-on Labs12:15pm – 1:30pm Lunch and Departures

26. Ask the Experts Location: Meal Hall located on Level 1 in Pinyon Ballroom 4-8 Tuesday, February 18 Meet face-to-face with the foremost experts in the Lync field and ask them the questions that have you stumped. TABLE TOPICS: Best Practices, Business Value, Clients & Mobility, Lync Meetings and Video, Lync Online, Networking, Platform, Server & Manageability, Voice, Lync Feedback Sessions

27. Lync Feedback Location: Breakout rooms located on Level 1 5:00pm-7:00pm Come participate in targeted Feedback Sessions to hear about the high-priority feature asks and help us improve the next release! GROUPS INCLUDE: Manageability – Pinyon 2 Meetings & Web Experiences – Bluethorn 4-6 Mobility – Bluethorn 7-9 Presence & Chat – Pinyon 1 Voice & Video – Bluethorn 1-3 These sessions are meant to be informational, providing an understanding of the workload and conversational, to discuss your user scenarios and desired improvements.

28. Birds of a Feather Birds of a Feather flock together! Join daily breakfast discussions of relevant topics by sitting in the separately designated areas of the Meal Hall. Seating will be sorted in a different way for each Birds of a Feather breakfast: Wednesday, February 19: Where are you from? Asia/Pacific, Eastern & Central Europe, Latin America, Middle East & Africa, US (West, Central & East) and Canada, Western Europe Thursday, February 20: What is your interest? Best Practices, Business Value, Clients & Mobility, Lync Meetings and Video, Lync Online, Networking, Platform, Server & Manageability, Voice

29. #LyncConf14 /msftLYNC /microsoft-lync /MSFTLync

30. Lync Launch Pad You’ve launched Lync. Now Launch this. MS Pavilion – Expo Hall

31. Fill out evaluations to win prizes Fill out evaluations on MyLync or MyLync Mobile. Prizes awarded daily.

32. Thank You!