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Delft University of Technology Faculty of Technology. Policy and Management Dr. H. Bouwman

Research Centres as a Focus Point for Regional Clusters Presentation 4th Business and Government Executive Meeting on Regional Cross-border eCommerce Development October 24, 2002 Ljubljana Slovenia. Delft University of Technology Faculty of Technology. Policy and Management Dr. H. Bouwman.

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Delft University of Technology Faculty of Technology. Policy and Management Dr. H. Bouwman

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  1. SOctober 24 th, Lubljana Research Centres as a Focus Point for Regional ClustersPresentation 4th Business and Government Executive Meeting on Regional Cross-border eCommerce DevelopmentOctober 24, 2002LjubljanaSlovenia Delft University of Technology Faculty of Technology. Policy and Management Dr. H. Bouwman

  2. SOctober 24 th, Lubljana Background • Research projects • Mobile services (BITA and B4U): complex value systems, customer value • Emetrics, Ecommerce & Ebusiness • High tech clusters • Research program Delft University of Technology, Faculty TBM • ICT related • Design and management of Infrastructures • System Service Engineering

  3. SOctober 24 th, Lubljana Model for clustering of high tech firms • Technological invention, innovation, concept creation • Tinkering in ICT: high tech entrepreneur • Clustering of demand and supply: market creation • Clustering of firms • creation of technology network • Clustering of network with capital, governments and research centres • Clustering of clusters • social capital, trust and innovative context • Sustainable clustering • evolution of firms and path-dependency networking, increasing returns

  4. Knowledge Marketing centres Business Model Management Seed capital Technological Business Innovation Angels Techno entrepreneur Government Demand User Venture Community Capital High-tech Supply Knowledge Start up Infrastructure Innovative Network offirms milieu High-tech Trust Region Social capital SOctober 24 th, Lubljana

  5. SOctober 24 th, Lubljana Public private partnerships • National level • ICES-KIS program based funding • Telematica Instituut • Participation of Universities of Twente, Delft, Tilburg, TNO • Business partners • On Institute level i.e. Ericsson, Bell Labs, KPN, IBM, ABN-AMRO, ING, Rail-infra, Ordina, OCE Technologies, BASELL • On project level i.e. KPN Research, IBM, ING Bank • Gigaport and -applications • Science parks: TCW Watergraafsmeer • Incubators: Twinning • Local, regional government • setting the conditions for serendipity

  6. SOctober 24 th, Lubljana SSE Research programmeTechnology Policy Management

  7. Service Concept Service Technical Organisational Architectures Architectures System Operational Processes Context SOctober 24 th, Lubljana Aspects of service systems

  8. SOctober 24 th, Lubljana Aspects of service systems • Service concept • The strategy with which a service proposes to create value for its customer. • Organisational architecture • The interdependencies between the resources in a (set of) service organization(s). • Technical architecture • The software, hardware, and netware that enables the delivery of a service. • Operational processes • The activities and their interdependencies that directly contribute to the development and delivery of a service

  9. SOctober 24 th, Lubljana Domains • Domain: E-business • Design and evaluation of B2B and B2C services • Domain: E-Government • Design and evaluation of G2B and G2C services • Domain: Education • Design and evaluation of learning services

  10. SOctober 24 th, Lubljana Perspectives • Perspective: Collaboration • Design and evaluation of ICT supported collaboration • Perspective: Service Logistics • Design and evaluation of the logistical characteristics of services (people and goods) • Perspective: Service metrics • Design and evaluation of indicators for the performance of services

  11. Organisational architecture Operational processes Technical architecture Service concept Education E-Government Collaboration E-Business Service logistics Service Metrics SOctober 24 th, Lubljana Structure of the program

  12. SOctober 24 th, Lubljana Services Research Logistic services Ebusiness services Public/ private services Macro Gaming building E-commerce agents A-synch. gov E-gov OLS FTAM Mobile services BiTa B4U Airport models Harbour Police Meso Library Betade Insurance GSS Transport Finance Navy Micro Place OLS

  13. SOctober 24 th, Lubljana Concluding remarks • Development of research in complex environments • Different levels in programmes • (Inter) national • University • Faculty • Research school • Centre of excellence • Working together with business in cases • Focus, focus, focus

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