1 / 12

Culture & Language Experiences in Iraq

Culture & Language Experiences in Iraq. International Workshop on Usability and Biometrics June 2008 Peter T. Higgins. Topics. Project Outline Initial Contacts Deployment issues System language issues Bottom Line. Project Outline.

phoebe
Télécharger la présentation

Culture & Language Experiences in Iraq

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Culture & Language Experiences in Iraq International Workshop on Usability and Biometrics June 2008 Peter T. Higgins

  2. Topics • Project Outline • Initial Contacts • Deployment issues • System language issues • Bottom Line

  3. Project Outline • DEPSECDEF wanted to help identify Iraqis as part of a classic anti-insurgent strategy - 2004 • Army took lead for a rapid purchase and deployment of an AFIS • Schedule did not permit: • End user interviews • Language tailoring

  4. Initial Contacts • In spite of critical war time need - one vendor protested at least 4 times • Changed schedule from 10 weeks to 10 weeks spread over 7 plus months • Project personnel met with Iraqis while they visited US • Got strong feedback from charts used to brief bidders • Separate criminal and civil workflows and data - privacy

  5. Initial Contracts • Met the Iraqi delegation in LA • Only to learn that they did not know they could not visit Motorola Factory due to protests • Could not understand role of lawyers • Took them to Anaheim PD and LA County Sheriff’s Department • Surprised at crime rates

  6. Deployment Issues • The 10 weeks plus a month in transit led several fingerprint examiners to apply for transfers • General Thalmer visit • General Adnon visit • Electric components purchased on the local market - high risk

  7. Sample of Challenge Copper wire bypasses fuse

  8. Deployment Issue • Oversight Committee - screening for former criminals applying for trusted positions • Balance “police” and “OPM” • Installed some of their own people “inside” • Weekly meetings with US Army & police • Wanted ownership of system or a second system • Later on - PM’s Office asked for sample law to authorize national ID card system - privacy concerns

  9. System Language Issues • Initial deployment of ~500 portable livescans ran into numerous language issues • Turned off edit checks - still paying for that - rippled into AFIS edit checking • AFIS Vendor Livescans • Army trained language expert challenged with technical terms • Testing required integration of Arabic speaker into team

  10. System Language Issues • AFIS Latent Case Management (LCM) • Initial reaction - we can’t use English in court cases - will not use LCM features • After we delivered LCM in Arabic - we don’t need that, we’re professional fingerprint experts - we work in English

  11. Bottom Line • System a major success • Iraqis own it and operate it • Lesson learned from Russian experience • Developing good English skills

  12. Contact Information Peter T. Higgins Higgins-Hermansen-Banikas, LLC  Reston Town Center  1818 Library Street, 5th Floor  Reston, VA 20190  1-703-956-3004 (VA Office) 1-202-438-6611 (Cell) - best bet! peter.higgins@thehhb.com  www.thehhb.com

More Related