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CSCW

CSCW. Facilitating group work. CSCW. Computer Supported Cooperative Work Study of how people work together as a group and how technology affects this Support the social processes of work, often among geographically separated people. Examples. Scientists collaborating on a technical issue

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CSCW

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  1. CSCW Facilitating group work

  2. CSCW • Computer Supported Cooperative Work • Study of how people work together as a group and how technology affects this • Support the social processes of work, often among geographically separated people CS 4750

  3. Examples • Scientists collaborating on a technical issue • Authors editing a document together • Programmers debugging a system concurrently • Workers collaborating over a shared video conferencing application CS 4750

  4. Research Focus • Often divided into two main areas • Systems - Groupware • Designing software to facilitate collaboration • Social component • Study of human and group dynamics in such situations CS 4750

  5. Taxonomy Time Same Different Same Place Different CS 4750

  6. Taxonomy Time Synchronous Asynchronous Face-to-face Post-it note Co-located E-meeting room Argument. tool Place Phone call Letter Remote Video window,wall Email CS 4750

  7. Styles of Systems • 1. Computer-mediated communication aids • 2. Meeting and decision support systems • 3. Shared applications and tools CS 4750

  8. Computer-mediated Communication Aids • Examples • Email, Chats, MUDs, virtual worlds, desktop videoconferencing • Example: CUSee-Me CS 4750

  9. Meeting and Decision Support Systems • Examples • Corporate decision-support conference room • Provides ways of rationalizing decisions, voting, presenting cases, etc. • Concurrency control is important • Shared computer classroom/cluster • Group discussion/design aid tools CS 4750

  10. Shared Applications and Tools • Examples • Shared editors, design tools, etc. • Want to avoid “locking” and allow multiple people to concurrently work on document • Requires some form of contention resolution • How do you show what others are doing? CS 4750

  11. Example • Teamrooms - Univ. of Calgary • Video, CHI ‘97 CS 4750

  12. Social Issues • People bring in different perspectives and views to a collaboration environment • Goal of CSCW systems is often to establish some common ground and to facilitate understanding and interaction CS 4750

  13. Turn Taking • There are many subtle social conventions about turn taking in an interaction • Personal space, closeness • Eye contact • Gestures • Body language • Conversation cues CS 4750

  14. Geography, Position • In group dynamics, the physical layout of individuals matters a lot • “Power positions” CS 4750

  15. Evaluation • Evaluating the usability and utility of CSCW tools is quite challenging • Need more participants • Logistically difficult • Apples - oranges • Often use field studies and ethnographic evaluations to assist CS 4750

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