MRG Objectives 2007: Assessment (as set in December 2006)

1. Consistently around 95%    Testing underway Low volumes   Halted  Planning rollout  In live use MRG Objectives 2007: Assessment(as set in December 2006) • Maintain aggregate and individual firm contract certainty performance above 90% Placing  • Reduce mid-2006 Legacy numbers to 60% (Q2) and to 40% (Q4) • Updated Market Reform Contract (MRC) agreed & published (Q2) and adopted (Q4)  • Phase 1 ACORD placing messages pilot successful (Q2); Phase 2 (Q4) • Progress market rollout of ACORD placing messages • Define & complete standardised submissions pilot • Define & complete standardised endorsements pilot • Define & complete electronic policy pilot

2. Take-up well behind target  Halted due to inadequate data  Non-bureau: volumes low Bureau: delayed, now live Behind target MRG Objectives 2007: Assessment (as set in December 2006)  Approx. 60% & increasing • Use of ECF/IMR for 100% of new claims Claims • Use IMR for 80%+ of bureau LPAN submissions A&S  • Halve the 2006 Q4 query rate in respect of bureau submissions  • Increase usage of de-linking from 40% to 80% 60%+ achieved • Define & complete ACORD A&S messaging pilot  • Progress market rollout of ACORD A&S messages  • Adopt measurement framework for MRG monitoring Support  • Develop standards strategy & agree with MRG