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Contemplations from a costumer

Contemplations from a costumer. Niels Rishede Terkelsen Programme manager and portal operations manager Ministry of Science, Technology and Innovation IT University of Copenhagen, May, 15th 2009. Agenda. About the Ministry of Science, Technology and Innovation

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Contemplations from a costumer

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  1. Contemplations from a costumer Niels Rishede Terkelsen Programme manager and portal operations manager Ministry of Science, Technology and Innovation IT University of Copenhagen, May, 15th 2009

  2. Agenda About the Ministry of Science, Technology and Innovation Systems architecture and security in projects Systems architecture and security in operations

  3. Ministry of Science, Technology and Innovation 750 employees in 4 institutions (locations) 20 projects a year, worth 40 mio. kroner a year Projectbudgets from 250.000 kroner to 20 mio. kroner per project Mainly websites and digitalisation of administrative processes like application/funds administration

  4. Portal operations in the ministry Approximately 50 websites Most important CMS platforms are Plone and MOSS All operations are outsourced Portals: borger.dk, statstidende.dk, bedstpaanettet.dk, it-borger.dk, vtu.dk, digitaliser.dk …

  5. My partners COSTUMERS/USERS Project owners Project managers Webeditors SystemownersSUPPLIERS Softwaredevelopment companies IT Operations suppliers IT Security companies Codereview companies

  6. In projects Insist on a standard project methodology (PRINCE2, SCRUM …) Requirement specification is a dialogue Visualisation is a strong weapon Estimation is both art, science, business and gambling – know your risks Double the estimated time for test

  7. In projects:Mandatory open standards Mandatory open standards from January, 1st 2008: Standards for data exchange between public authorities (OIOXML) Standards for electronic file and document handling (FESD) Standards for electronic procurement in the public sector (OIOUBL) Standards for digital signatures (OCES) Standards for public websites / homepages and accessibility (WAI) Standards for IT security (DS484 - only for the government sector) Standards for document exchange (ODF/OOXML) http://en.itst.dk/the-governments-it-and-telecommunications-policy/open-standards

  8. In projects:Recommendations BPMN FORM Open source (softwareboersen.dk) Agile development OIO data standards (eg oioxml) Publish your services (digitaliser.dk) Reuse content Use standardized services Digital signature and SSO Use “Nemhandel”-components (OIOUBL) Use FESD referencemodel Insist on open standards in acquisitions Protect privacy Use EA-methodology (OIOEA) Share and cooperate on digitaliser.dk

  9. Quality – from users point of view Extreme high usability 100 percent uptime No error tolerance Responsetime 1-3 seconds Reactiontime 1 minute

  10. Quality – from operations’ point of view Guaranteed security Confidentiality Integrity Availability (uptime, error correction, restore, disaster recovery) Guaranteed responsetime (load, baseline) Guaranteed reactiontime (support) Guaranteed independence (portability – platform/supplier)

  11. Summary ;-) Take responsibility for understanding your costumer/user Be rigourous when it comes to methodology You’re always late Document or die

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