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NS1000 V3.0 - Remote worker features -

NS1000 V3.0 - Remote worker features -. Rev1.0 6 Aug., 2013. Table of Contents. 1. Overview 2. Features 3. How to program. Chapter 1 Overview. 1. Overview. Solution. Use remote worker features for effective and productive work on the road. * Features New for V3.

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NS1000 V3.0 - Remote worker features -

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  1. NS1000 V3.0- Remote worker features - Rev1.0 6 Aug., 2013

  2. Table of Contents 1. Overview 2. Features 3. How to program

  3. Chapter 1 Overview

  4. 1. Overview Solution Use remote worker features for effective and productive work on the road. * Features New for V3 Features and Benefits >> One Numbered Extension* Both of paired phones ring simultaneously. Call can be switched between paired phones by simple operation. • Follow-me (CA integrate with public telephone number)* CA can work with Remote worker’s phone. External call or Internal call can be made through CA. • Easy Remote Extension Installation with Built In Media Relay GW* Remote worker can use their IP desk Phone to anywhere by connecting to the internet. • Enhance Transfer from Outside Destination* Mobile phone user out from office can transfer call to any location. Remote worker’s phone can ring as Extension Up to 4 outside phone number can be assigned as members of an Incoming Call Distribution (ICD) Group. • Parallel Ringing at Office desk phone and Remote worker’s phone When an unanswered call is forwarded to an outside, such as a cellular phone, the forwarding extension will continue ringing until the forwarded call is answered at either phone. Remote worker can call through NS as Extension Registered cellular phone is automatically recognized as PBX extension when calling through DISA.

  5. Chapter 2 Features

  6. 2. Features 2-1 One Numbered Extension Any combinations of wired phones or combination of wired phone and Media5 Softphone/other softphone can be used with same extension number in a pair. ITSP Internet Cellular NW Both of paired phones ring simultaneously. VPN One touch transfer between paired phones by feature dial or pressing FF key (*1) VPN (Media5-Phone) Virtual Extn.100 (Sub Extn.101) NS1000 Main Extn.200 Virtual Extn.200 (Sub Extn.201) Main Extn.100 <Wired/Softphone combination> <Wired/Wired combination> (*1) The function code is `*41+NNN` (NNN: Pared Extension #), Need to set up this to FF-Key for One touch Operation

  7. 2-1. One Numbered Extension 2-1 One Numbered Extension The following table shows availability of the feature with combination of type of terminals. Sub terminal Main terminal Note: Wireless terminal could not work as main terminal. Wired Extension and Legacy PS can be paired by Wireless XDP feature.

  8. 2. Features 2-1 One Numbered Extension • Extension Database • COS setting and other extension setting of main extension are shared with sub extension. • Status control and DSS key • While one of the paired extensions is busy status, the extension for one number cannot be called • and the originator will hear busy tone. (in case of C.Waiting OFF) •   DSS key that has main extension number shows busy status when either main extension or sub • extension has in busy status. • CLIP • CLIP data of main extension is adopted when sub extension makes an outgoing call, • when internal call from sub extension, the main extension number and extension name is shown • on the destination of LCD.  • SMDR • SMDR data is shown as main extension number when either paired phone handles calls. • Message waiting Lamp • Message waiting lamp can be controlled to both paired phones. • Mailbox • Mailbox for main extension is shared with sub extension while pairing.

  9. 2. Features 2-1 One Numbered Extension • Call log •   Call log data is combined between paired extensions and user can use combined data as call log. • Note: • UT series SIP phone and other type of SIP phone, which includes softphone, cannot be used • the data because they have call log data in themselves locally. • Wireless XDP • Main extension and sub extension of this feature cannot be assigned as main extension of • wireless XDP. • Other conditions • Basically, other conditions related between main extension and sub extension obeys conditions • of wireless XDP feature.

  10. 2. Features 2-2 Follow-me (CA integrate with public telephone number) CA can work with mobile phone or home phone. Outgoing call or internal call can be made by using CA from outside. Mobile/Home phone caller can make call to outside party without own call charge. It is charged to PBX. This feature only works with CA Pro. Outside party 4) Carrier 3) 2) Router VPN Mobile phone, home phone <Drop-Down List> PC (CA) Router Phone (Office): 8012 Phone (Mobile): 0901234567 Phone (Home): 0921234567 Custom Phone Number 1) [Operation scenario] (Case of mobile phone) 1)Input dial number for Outside party, and select “phone (Mobile)” as user device. 2)PBX make call to mobile phone and user receives the call with the mobile phone. 3)PBX make call to outside party. 4)Onece Outside party answers, conversation is established between mobile phone and outside party. Note: LCOT is not available for follow-me feature.

  11. Remote Location - A Office Internet Remote Location - B 2. Features 2-3 Easy Remote Extension Installation with Built In Media Relay GW Media Relay GW provide remote worker environment with easy installation. By the function, just install extension without any extra setting at remote site. Media Relay GW • This function will be available for KX-NT500 series, KX-UT series SIP phone and 3rd Party SIP phone • Note: • P2P function does not work on this environment, need DSP power resource • NT54x series needs firmware update for the feature. (Version 01.020 or later) • 3rd Party SIP Phone must support Blank UDP transmit capability, such as Media5, Bria.

  12. 2. Features 2-3 Easy Remote Extension Installation with Built In Media Relay GW Comparison with external SBC External SBC Internet Router LAN WAN Comparison List(Meia5 501eSBC example)

  13. 2. Features 2-3 Easy Remote Extension Installation with Built In Media Relay GW

  14. 2. Features 2-4 Enhance Call Transfer to Outside Destination feature Mobile phone user can transfer a call via NS1000 to any location such as outside user or other PBX via TIE line. It is currently limited to transfer within own PBX only. Call to Ext101 (2) B Ext201 NS1000 PSTN PSTN Other PBX (3) DISA DISA (4) PSTN (1) C A The call from “outside” is reached to “A” via NS1000 is transferred to “any location”. Transfer, Fwd, etc Ext102 Ext101 (1)From Mobile (A) to Extension （Ext102） (Already supported） (2)From Mobile (A) to PSTN (B) (Supported at this version) (3)From Mobile (A) to Extension （Ext201） via TIE (Supported at this version) (4) From Mobile (A) to PSTN (C) via TIE (Supported at this version) Note: Held call can be retrieved by dial # before answering the transferred call on destination

  15. Chapter 3 How to program

  16. 3. How to program One Numbered Extension Pairing Setting by WEB-Maintenance Console Set up pair extension number to “Wireless XDP/Shared Extension” field. The operation is same as S-XDP setup.

  17. Sub Ext Main Ext 3. How to program One Numbered Extension Pairing Setting by Feature Number dialing Set/Cancel operation is available withSub-Extension. The operation is same as S-XDP setup. Note: COS setting for Main Extension must be “Allow” (default).

  18. 3. How to program Follow-me (CA integrate with public telephone number) Mobile/Home phone number registration. Phone numbers for Mobile/Home are setup on CA Contact information.

  19. 3. How to program Follow-me (CA integrate with public telephone number) How to make call to Outside Party from Mobile Phone. 1.Select “Phone (Mobile)” 2.Enter number for Outside party 3.Make call Note: -Once the Mobile Phone receives call from CA, CA become idle. Since then, CA could not handle the call. Therefore disconnect operation must be done with Mobile Phone, not CA. -“Transferto CO” setting of COS must be enable (Default).

  20. 3. How to program Follow-me (CA integrate with public telephone number) How to make call to Outside Party from Temporary Use Phone. 2.Enter “Temporary Phone number” 1.Select “Custom Phone Number” 3.Enter number for Outside party 4.Make call

  21. 3. How to program Easy Remote Extension Installation -System Configuration- 1. Diagram of system configuration example with External Router Remote office Head office DSP#1-1:192.168.0.102 DSP#1-2:192.168.0.103 DSP#2-1:192.168.0.104 DSP#2-2:192.168.0.105 WAN:10.0.0.1/29 LAN:192.168.0.254/24(Static) Router1 NS1000 Internet LAN:192.168.0.101 Netmask:255.255.255.0 GW:192.168.0.254 WAN: Global IP address provided by ISP Router2 <Port forward setting> RTP SIP CWMP(HTTP) CWMP(HTTPs) SIP MLT DATA(HTTP) SIP MLT DATA(HTTPs) NTP MGCP PTAP LAN:192.168.10.254/24(DHCP) 3rd party SIP NT 54X/55X UT Phone

  22. 3. How to program Easy Remote Extension Installation -Router settings- 2. Setup near end NAT router (Router1) Configure IP Port forwarding on near end NAT router for the following protocols to allow receiving certain IP packets from phones placed on remote location. 2.1 Common setting : RTP *They are same configuration as port forward for SIP-Trunk .

  23. 3. How to program Easy Remote Extension Installation -Router settings- 2.2 For UT Phone : SIP / TR069 / NTP and 3rd party SIP phones : SIP *SIP protocol needs port number conversionto 5060 from 15060.

  24. 3. How to program Easy Remote Extension Installation -Router settings- 2.3 For NT500 Phone : MGCP / PTAP

  25. 3. How to program Easy Remote Extension Installation -UT Phone/3rd Party SIP - 3. Setup NS1000 3.1 Setup for UT Phone and 3rd Party Phone <IP Port Number settings > The following parameters are used for this example. <- Default value Click on [PBX Configuration] --> [1.Configuration] --> [1.Slot] --> [Site Property] -->Main

  26. 3. How to program Easy Remote Extension Installation -UT Phone/3rd Party SIP - Configure Start RTP port number for NAT. ( common setting with SIP-Trunk ) <- Default value Click on [PBX Configuration] --> [1.Configuration] --> [1.Slot] --> [V-SIPGW16] -->[Card Property]-->[Common settings]

  27. 3. How to program Easy Remote Extension Installation -UT Phone/3rd Party SIP - Configure IP port number setting for Remote SIP Extension. <- Set up WAN address onRouter1 <- Default value Click on [Media relay*] --> Edit the each parameters --> Click on [Apply], and [OK] * New tab for Media relay GW feature

  28. 3. How to program Easy Remote Extension Installation -UT Phone/3rd Party SIP - <- Default value Note: Perform System Reset for changes to take effect.

  29. 3. How to program Easy Remote Extension Installation -UT Phone/3rd Party SIP - The following parameter must be blank in this example. “NAT-External IP address” is applied for each blank parameter. In case WAN address is different by protocol, these filed is available. <- Must be blank

  30. 3. How to program Easy Remote Extension Installation -UT Phone/3rd Party SIP - <Terminal Registration > Register UT Phone to Virtual UT-EXT card in Head office Network. Register 3rd party SIP Phone to Virtual SIP-EXT card in Head office Network.

  31. 3. How to program Easy Remote Extension Installation -UT Phone/3rd Party SIP - <Remote setting for UT Phone port > Click on [PBX Configuration] --> [1.Configuration] --> [1.Slot] -->[Virtual]-->[V-UTEXT32]--> [Port Property] Select [Remote (MRG)] in the [Phone Location] column for UT Phone that will be used at a remote site. Select [HTTPs] in the [Protocol for Remote SIP-MLT] column. Click on [Apply], and [OK].

  32. 3. How to program Easy Remote Extension Installation -UT Phone/3rd Party SIP - Reboot the UT Phone by power reset or RESET command with the Phone manually. Please wait until UT-SIP Phone is received the Remote Extension configuration. The UT-SIP Phone will download the Remote Configuration parameters. The UT-SIP Phone will be shown on display as following message

  33. 3. How to program Easy Remote Extension Installation -UT Phone/3rd Party SIP - <Remote setting for 3rd party SIP phone port > Click on [PBX Configuration] --> [1.Configuration] --> [1.Slot] -->[Virtual]-->[V-SIPEXT32]--> [Port Property] Select [Remote (MRG)] in the [Phone Location] column for SIP Phone that will be used at a remote site. Click on [Apply], and [OK].

  34. 3. How to program Easy Remote Extension Installation -UT Phone/3rd Party SIP - <Terminal connection in Remote Office > For UT Phone Change network setting on local menu to DHCP from Static mode in this example. Andconnect to Remote Office network. For NT Phone Change network setting on local menu to DHCP from Static mode in this example. Change SIP server domain address to 10.0.0.1(Router 1:WAN) on local program menu. And connect Remote Office network. WAN:10.0.0.1/29 Router1 NS1000 Internet LAN:192.168.0.101 Netmask:255.255.255.0 GW:192.168.0.254 WAN: Global IP address provided by ISP Router2 LAN:192.168.10.254/24(DHCP) Static mode ->DHCP mode 3rd party SIP NT 54X/55X UT Phone

  35. 3. How to program Easy Remote Extension Installation -UT Phone- 2.2UT Phone remote extension setting without pre-registration. Without pre-registration in Head office, UT Phone is available as remote extension with specified configuration file. The procedure is basically same as remote extension feature with SBC. Please refer to following document for details. SE Support site->Reference Sheet(https://eww.netreg.panasonic.co.jp/kms/) Media5 Mediatrix501 (Setup_Guide_for_Media5_SBC_and_NS1000_Ver2_(LAN_Scenario)_Ver1_2.pdf) 5.2 Procedure for Method 2 with KX-UT Series SIP Phones. Router1 NS1000 Internet LAN:192.168.0.101 Netmask:255.255.255.0 GW:192.168.0.254 WAN: Global IP address provided by ISP Router2 LAN:192.168.10.254/24(DHCP) Configuration file UT Phone

  36. 3. How to program Easy Remote Extension Installation -NT Phone- 2.3Setup for NT Phone <IP Port Number settings > The following parameters are used for this example. <- Default value Click on [PBX Configuration] --> [1.Configuration] --> [1.Slot] -->[V-IPEXT32] --> [Card Property] -->Common setting

  37. 3. How to program Easy Remote Extension Installation -NT Phone- Configure IP port number setting for Remote IP Extension. <- Enter WAN address in Router1 <- Default value Click on [Media relay*] --> Edit the each parameters --> Click on [Apply], and [OK] * New tab for Media relay GW feature

  38. 3. How to program Easy Remote Extension Installation -NT Phone- <Terminal Registration > Register NT Phone to Virtual IP-EXT card in Head office network.

  39. 3. How to program Easy Remote Extension Installation -NT Phone - <Remote setting for NT Phone port > Click on [PBX Configuration] --> [1.Configuration] --> [1.Slot] -->[V-IPEXT32] --> [Port Property] -->Remote Place Select [Remote (MRG)] in the [Phone Location] column for NT Phone that will be used at a remote site. Click on [Apply], and [OK].

  40. 3. How to program Easy Remote Extension Installation -NT Phone- <Terminal connection in Remote Office> -Change network setting on NT phone to DHCP from Static mode in this example. Change PBX address to 10.0.0.1(Router 1 WAN) in local program menu. And connect Remote Office network. WAN:10.0.0.1/29 LAN:192.168.0.254/24(Static) Router1 NS1000 Internet LAN:192.168.0.101 Netmask:255.255.255.0 GW:192.168.0.254 WAN: Global IP address provided by ISP Router2 LAN:192.168.10.254/24(DHCP) Static mode ->DHCP mode 3rd party SIP NT 54X/55X UT Phone

  41. 3. How to program Easy Remote Extension Installation -NT Phone- 2.4NT Phone remote extension setting without pre-registration. • Without pre-registration in Head office, NT Phone is available • as remote extension with the following procedure. • Enter WAN address on terminal local menu. • Register NT Phone with Web-MC. WAN:10.0.0.1/29 LAN:192.168.0.254/24(Static) 2.Registration Router1 NS1000 Internet LAN:192.168.0.101 Netmask:255.255.255.0 GW:192.168.0.254 WAN: Global IP address provided by ISP Router2 LAN:192.168.10.254/24(DHCP) 1.Enter WAN address on local menu. NT 54X/55X

  42. 3. How to program Easy Remote Extension Installation -Built in Router- 2.4 Media Relay GW with Built in Router -Even if use Built in Router, the configuration for remote extension is basically same as in case of external router. -Please see “4 NS1000 V3.0 Maintenance Feature Enhancement_xxx.pptx” for Router functions. <Port forward setting> RTP,SIP,MGCP,CWMP …… WAN:10.0.0.1/29 NS1000 LAN:192.168.0.101 Netmask:255.255.255.0 GW:192.168.0.254 Router1 Internet LAN:192.168.0.254/24(Static) WAN: Global IP address provided by ISP Router2 Static mode ->DHCP mode LAN:192.168.10.254/24(DHCP) 3rd party SIP NT 54X/55X UT Phone

  43. END

  44. Appendix

  45. Appendix Easy Remote Extension Installation with Terminal redundancy Refer to the following document. (Reference)NS1000 V3.0 Terminal_redunduncy_for_MRG_XXXX.pptx

  46. Modification 20130806-012 NS1000 V3.0 Remote worker features_Rev1.0_06Aug2013.pptx - 1st release

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