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How to engage different social groups in urban mobility? 26/09/2014 CIVITAS Forum Casablanca

How to engage different social groups in urban mobility? 26/09/2014 CIVITAS Forum Casablanca. Welcome !. Objectives of the day Acquire theoretical background on citizen engagement in urban mobility Gain insights in practical process design Experience and practice process designing

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How to engage different social groups in urban mobility? 26/09/2014 CIVITAS Forum Casablanca

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  1. How to engage different social groups in urban mobility? 26/09/2014 CIVITAS Forum Casablanca

  2. Welcome ! Objectives of the day • Acquire theoretical background on citizen engagement in urban mobility • Gain insights in practical process design • Experience and practice process designing • Leave with a clear view on how to organise citizen engagement <Event> • <Date> • <Location> • <Speaker>

  3. Welcome ! Content • Citizen and Stakeholder Involvement - A Precondition for Sustainable Urban Mobility- Susanne Boehler, Rüpprecht Consult • Engaging different social groups, Jan Christiaens, Mobiel 21 • Practical exercise • Wrap-up <Event> • <Date> • <Location> • <Speaker>

  4. And the floor is for … Citizen and Stakeholder Involvement – Susanne Boehler, A Precondition for Sustainable Urban Mobility Rüpprecht Consult <Event> • <Date> • <Location> • <Speaker>

  5. And the floor is for … Engaging different social groups Jan Christiaens, Mobiel 21 <Event> • <Date> • <Location> • <Speaker>

  6. Step – by – step • Define subject and scope • Define context conditions • Decide policy phase • Define goal and level • Identificationand analysis of stakeholders • Choose event(s) • Make goals concrete anddefineresult indicators • Setup action plan • Impact andprocess assessment

  7. Step – by – step: Step 1 What is the subject / scope of your process?

  8. Step – by – step: Step 2 +3 What is the participation – context? • Relationtootherplans (local, regional, national)? • Is there a tradition of participation in yourcity? • In-house expertise or external consultant? • Where does participation fit in consultationstructure? In which policy phase we want citizenstoparticipate? • Planning, execution, evaluation

  9. Step – by – step: Step 4 Which level of participation do youaimfor? • Information • Consultation • Advise • Co-production • Co-decision “good information beats bad co-production”

  10. Step – by – step: Step 5 Identify individual and groups of stakeholders Analyse • Expectations • Skills • Level of knowledge • Level of interest

  11. Step – by – step: Step 6 Chooseappropriateparticipation-event • Structural or incidental • Direct or indirect • Interaction or no interaction Examples • Citizen panel, jury • City or neighbourhooddebates • Survey, focus groups • Action research • Advisory board

  12. Step – by – step: Step 7 + 8 + 9 Make goals concrete andfindresultindicators Action and evaluation plan per event Analysis of the output • Process • Impact

  13. Citizen involvement: Hasselt “Geknipt Mobiel” (approach tested in 15 municipalities) • Problem finding phase • Site visit • Photo’s / presentation • Discussion (joint fact finding) • Action plan • Shared responsibility (co-ownership) • Prioritise actions and make them concrete • Names and dates • the more concrete, the better • Try to make them SMART

  14. Shared responsibility: Hasselt

  15. Involving children in Jette Engaging children in designing a town square • 1st meeting • Learning to locate the school on a map of the city (game) • Talking about the direct environment of the school building • 2nd meeting • Walking in the neighbourhood finding out what they like and dislike in public spaces • Encourage and facilitate vision building on the public space (square in this case) • 3rd meeting • What is important in public spaces? • Showing the results to designers, press and policymakers

  16. Involving children in Jette

  17. Involving children: conclusions What is important: • Empathise • Make and keep it real • Avoid abstract plans and ideas • Playful approaches work! • Take them and their remarks seriously • Listen

  18. Engaging the elderly Action research • Problem finding • Action • Execution of the action

  19. Engaging the elderly

  20. Involving elderly citizens: conclusions What is important: • Empathise • Dedicate space and time for memories and stories • Avoid organising long meetings • Make sure meeting rooms are easy to access • Make room to talk about ‘participation history’ • Avoid prejudice (seniors can’t walk far, seniors are inactive, seniors are conservative, … )

  21. The exercise The case The city of Participolis is planning for a new public transport network in the city centre. The mayor is very committed to the plan and wants to engage as much citizens as possible. He gives the instruction to his officials to organise a citizen engagement process in: • The routing of the new PT-lines • Promotion and use of the new PT-network • Evaluation of the network

  22. The exercise Your task Divide into 5 groups: • Senior citizens   • Children  • Immigrants  • Physically challenged  • Young families   Design a process to engage your target group

  23. Conclusions Clear scope Clear trajectory & objectives Process management Shared responsibility Budget Timeline Communicate !

  24. Thank you! The CIVITAS Training Team Contact Details Training@civitas.eu http://www.civitas.eu

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