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On completion of this unit a learner should:

On completion of this unit a learner should: 1 Be able to communicate information to suit audience, purpose and content 2 Be able to use IT tools to communicate and exchange information 3 Understand the impact of IT on individuals, communities and society. General communication skills .

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On completion of this unit a learner should:

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  1. On completion of this unit a learner should: 1 Be able to communicate information to suit audience, purpose and content 2 Be able to use IT tools to communicate and exchange information 3 Understand the impact of IT on individuals, communities and society.

  2. General communication skills • adapting content and style to audience eg modulating voice, terminology, • format; • providing accurate information; • techniques for engaging audience interest eg changing intonation, • use of technology such as multimedia or use of animation in presentations; • ensuring the message gets across eg asking questions to check understanding

  3. Face to face communication • verbal exchanges • signing, • lip reading; • techniques and cues eg body language, use of intonation; • positive and negative language; Latin questioning words implying yes or no answer • paying attention and active engagement eg nodding, • summarising or paraphrasing.

  4. Senseless Communication • Clip without soundtrack • What is happening? • Now watch same clip with the original soundtrack • Great Expectations (1946) - "Boy Meets Convict" (Dir:David Lean)

  5. Senseless Communication • Game for communication with Lego blocks • This game requires two participants and building blocks. The participants sit with their backs to each other. Participant 1 is given an object that is already built with the blocks, and he describes the object to participant 2 with enough details so participant 2 can build the object. Allow the participants three to seven minutes to complete the game, depending on the complexity of the object. • Read more: Best Way - Games for Learning Effective Communication Skills | eHow.com

  6. Mixed Signals • Words and body language should make sense together. • * “No, I didn’t take any chocolate,” he said as he looked down and fidgeted. • * “I’m not really upset about it,” she said with tears in her eyes. • * "Yah, yah.. I’m listening,” he said as he stared at the television.

  7. Using Active Listening • As an active listener you remove all judgment about the other person’s situation. • You do not give them any advice or your opinion – you just simply listen. • Do not do the talking – allow the other person to talk. Give them the freedom to express, to let go of anything they have "bottled up". • You may notice that if you nod your head at appropriate times it encourages them to talk more. Be aware of how your non-verbal cues change the conversation.

  8. Using Active Listening_2 • Be aware of how eye contact affects the flow of communication – if eye contact gets them talking more then make eye contact – if not, don’t. If you look away and stare at something in the distance does it make them hesitate or stop talking? If so, then keep your focus on them – keep them chatting! • Use verbal cues during the conversation to encourage them to talk – “aha”, “oh yah”. (If you want any ideas – watch a talk show (like Opra) and see how the host gets a person to talk – or even slants the conversation when needed).

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