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Countering Kilowatt Loss Tri-State Member Services Meeting Louisville, Kentucky October 8, 2010

Countering Kilowatt Loss Tri-State Member Services Meeting Louisville, Kentucky October 8, 2010. Question #1. How many in this room will be involved with or have an impact on the decisions to address this issue?. Question #2.

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Countering Kilowatt Loss Tri-State Member Services Meeting Louisville, Kentucky October 8, 2010

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  1. Countering Kilowatt Loss Tri-State Member Services Meeting Louisville, Kentucky October 8, 2010

  2. Question #1 How many in this room will be involved with or have an impact on the decisions to address this issue?

  3. Question #2 What will be reduced, eliminated, or changed to counter or compensate for the loss revenue?

  4. Question #3 Do we understand the causes that have made us address this issue?

  5. Question #4 How many in this room are actively involved in rate discussions at your Cooperative?

  6. Our Duty Safe Reliable Affordable Cost Effective Competitively Priced

  7. Cooperative Foundation Founded on sound principles Supported by great values

  8. Principles • Open and voluntary membership • Democratic member control • Member economic participation • Autonomy and independence • Training, education, and information • Cooperation among cooperatives • Community concern

  9. Core Values • Integrity • Accountability • Innovation • Commitment to Community

  10. Rates • Cost Based • Monthly Base Charge

  11. Create Value • Be active in your communities. • Budgets must support member activities and programs. • Capital Credit Retirement Plans must be reasonable and defendable. • Utilize the many programs offered by Touchstone Energy®. • Diversify with other services/program.

  12. Principle #5“Communicate” • Involve your Employees. • Educate your Directors. • Inform your Members.

  13. Honesty Best Policy • Explain rates to your members • Promote the Cooperative Difference • Provide programs to assist members • Get feedback from your members • Utilize what is available for you

  14. Closing Comments

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