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AIBUMA CONFERENCE 2012

AIBUMA CONFERENCE 2012. EMBARCING THE CHANGING FACE AND PACE IN BUSINESS AND MANAGEMNT Richard L. Lesiyampe, HSC Chief Executive Officer Kenyatta National Hospital. SESSION OVERVIEW. The heart of change Firing up people during change Leadership in change Dimensions of change

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AIBUMA CONFERENCE 2012

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  1. AIBUMA CONFERENCE2012 EMBARCING THE CHANGING FACE AND PACE IN BUSINESS AND MANAGEMNT Richard L. Lesiyampe, HSC Chief Executive Officer Kenyatta National Hospital

  2. SESSION OVERVIEW • The heart of change • Firing up people during change • Leadership in change • Dimensions of change • Employee Wellness

  3. Change Quote “it is not the strongest species that survive, nor the most intelligent, but the ones who are most responsive to change” Charles Darwin The future belongs to those who believe in the beauty of their dreams Eleanor Roosevelt See-- -feel - -change

  4. The story of the eagle…

  5. The eagle has the longest life-span of its’ species

  6. It can live up to 70 years But to reach this age, the eagle must make a hard decision

  7. In its’ 40’s Its’ long and flexible talons can no longer grab prey which serves as food

  8. Its’ long and sharp beak becomes bent

  9. Its’ old-aged and heavy wings, due to their thick feathers, become stuck to its’ chest and make it difficult to fly

  10. Then, the eagle is left with only two options: die or go through a painful process of change which lasts 150 days.

  11. The process requires that the eagle fly to a mountain top and sit on its’ nest

  12. There the eagle knocks its’ beak against a rock until it plucks it out

  13. After plucking it out, the eagle will wait for a new beak to grow back and then it will pluck out its’ talons

  14. When its’ new talons grow back, the eagle starts plucking its’ old-aged feathers

  15. And after five months, the eagle takes its’ famous flight of rebirth and lives for ... 30 more years 30 more years.

  16. Why is change needed? Many times, in order to survive and succeed we have to start a change process To become the best organization, we sometimes need to get rid of old memories, habits and other past traditions. Only freed from past burdens, can we take advantage of the valuable outcomes from... BECOMING THE BEST IS TO EMBRACE CHANGE NOW

  17. Whythestory • St Francis of Assisi – Start by doing what is necessary, then do what is possible and you will soon find yourself doing the impossible. • If you always do what you have always done, you will always get what you always got. • To survive in the ever competitive business environment we have to behave like the eagle – re engineer ourselves in the way we carry our business. The customers will keep on adjusting the bar of performance from us as service providers.

  18. The Heart of change • It is not strategy, not systems, not culture. These elements and many others can be very important, but • the core issue at hand is people - what people do, smell, think, feel, values and the outcomes of people behaviour that will determine the success of an organsation. The future belongs to those who believe in the beauty of their dreams Eleanor Roosevelt See-- -feel - -change

  19. Heart of change contd.. • How to Change behavior. • … giving people analysis to influence their thoughts than helping them to see truth to influence their feelings. • Both thinking and feeling are essential, and both are found in successful organizations, but the heart of change is in the emotions. • The flow of see-feel-change is more powerful than that of analysis-think-change. The future belongs to those who believe in the beauty of their dreams Eleanor Roosevelt See-- -feel - -change

  20. The Heart of Change • The secret of success is not what you were taught in school, not academic excellence, not a business school degree, not even technical know-how or years of experience but how you deal with our emotions in the work place. The future belongs to those who believe in the beauty of their dreams Eleanor Roosevelt See-- -feel - -change

  21. The Heart of change contd .. • What distinguishes star performers from mediocrity is emotional management. Emotional management is a set of skills that anyone can acquire for change to occurr. The future belongs to those who believe in the beauty of their dreams Eleanor Roosevelt See-- -feel - -change

  22. Farsightedness – Create the future • Align your life with your biggest dreams • Keep glancing ahead • Hope irrationally • Die young as late as possible • Champion lost causes • Know how to get gone The Past’s Lessons Todays actions The future Possibilities Remembrance Desired Results Current reality

  23. Firing up people to create success • People are NOT the most important resource. It is the right people. • People are the most difficult resource to manage, unpredictable and emotional. • Touching the right button makes the difference • Inspiring and motivating • Focus on soft issues The future belongs to those who believe in the beauty of their dreams Eleanor Roosevelt See-- -feel - -change

  24. Ignite fire in the soul • Celebrate success • Performance outcomes • Recognition • Appreciation • Respect • Rewards • Change titles

  25. FIRING ORDER Cleanliness, Order and Discipline Systems, Procedures Attitude, Mindset and Culture

  26. Firing Order Contd… • Gemba Kaizen and KaiKaku • 5 K’s • Kuchagua • Kupanga • Kusafisha • Kufudisha • Kudumisha

  27. LEADERSHIP IN CHANGE • Humility and professionalism • Visible and visionary • Sharing the vision • Feel, see and change • Trusted leadership • Creating a team • Value people The future belongs to those who believe in the beauty of their dreams Eleanor Roosevelt See-- -feel - -change

  28. INVERTED PYRAMID CORE FUNCTIONS SUPPORT FUNCTIONS CEO

  29. CONNECT WITH THE VISION • Internalize the vision • Relate to personal values • Connect to their egos • Rally the team to the vision • Clarity of vision The future belongs to those who believe in the beauty of their dreams Eleanor Roosevelt See-- -feel - -change

  30. Dimensions of change • Today’s favored strategies and best practices can easily become tomorrows failures of imagination if leaders do not adapt to new theories. The future belongs to those who believe in the beauty of their dreams Eleanor Roosevelt See-- -feel - -change

  31. Dimensions contd.. • It’s is important for a company’s values, mission and philosophy to align with its strategies, which then must align with performance metrics and leadership approaches. • Excellent execution. The future belongs to those who believe in the beauty of their dreams Eleanor Roosevelt See-- -feel - -change

  32. Employee Wellness

  33. Wellnessisabout…

  34. Crocodile or Rhino Philosophy • A congregation of crocodiles • A crash of rhinos • The theory of satisfying • Look deeply inside the box The future belongs to those who believe in the beauty of their dreams Eleanor Roosevelt See-- -feel - -change

  35. End THANK YOU

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