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If your Healthcare was a Project

If your Healthcare was a Project. What PM Methodologies would you use?. Background. Career in Health Care Past eight years in Health Information Technology Consulting Personal Experience in Navigating Health System. Objectives.

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If your Healthcare was a Project

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  1. If your Healthcare was a Project What PM Methodologies would you use?

  2. Background • Career in Health Care • Past eight years in Health Information Technology Consulting • Personal Experience in Navigating Health System

  3. Objectives • Understand the Present State of Health Care & it’s impact on you. • Apply the “Mindset” of Project Management to managing your own Health Care. • Organize your own health data in one location. • Develop a simple “project plan” for your health concerns

  4. Perspective

  5. Simple PM Considerations for Healthcare • Scope • Subject Matter Expert • Triple Constraint • Risk Mitigation • Communication Management

  6. 1950’s-The System was Simple …Health was managed by Family Doctor ...who made house calls …24/7 service…365 days a year …with the doctor’s black bag …knew the family medical history …responsible for coordinating care ...providing prompt reassurance

  7. Today—the System is highly complex Today’s Primary Care Doctor …sees patients in office during regular hours with an appointment … averages 8-12 minutes with each patient …provides limited scope of care & refers to specialists …has only part of your medical history …leaves you to manage care …typically sees ~30 patients/day …may or may not accept your insurance plan …often little time for reassurance

  8. Today—many pieces to put together

  9. Today-Engaging the Consumer

  10. WHY the “Empowered Health Consumer?” • Patients are paying for an ever increasing portion of health care (Booz Allen 2008) • 80% of Americans are dissatisfied with the system (Commonwealth Fund 2008) • More Patients are Online Information Seekers (Pew Internet & American Life Project 2008) • Goal of 20% Patient Engagement with Health Self Management by 2014 (HHS 2008) • Personal Experience & Focus Group of Gen X & Baby Boomer Women(Opportune Health 2008)

  11. Scope • Analysis of MY health and what I can do to receive the best health care • Identification of key areas where my PM talents can improve navigation of the health system. • Creation of a simple PLAN for managing my own health. • Determination of Measurement (Metrics) of Success …all using basic Project Management Processes…

  12. Scope—What it IS NOT • Focus on Health Policies we want to change • Discussion on Health System Methods we want to change • Any discussion of Blame

  13. Subject Matter Expert? Diseases Treatment Evaluation History Symptoms Response

  14. Subject Matter Expert Implementation

  15. Health Care’s Triple Constraint Doctor’s Appointments Understanding Process Clarification of Coverage Out-of-Pocket Expenses Insurance Premiums What is MY responsibility?

  16. Risk Management • Emergency Health Situations • Omission of Critical Information • Inadequate Follow-Through • Electronic Health Records – Privacy • Preventive Health Care -- Screenings

  17. Health Emergencies • How prepared are you? • Pertinent & Critical Health Data easily Accessible • Insurance Information Available

  18. Omission of Critical Information

  19. Inadequate Follow-Through Who is in charge of Follow-Through?

  20. Electronic Health Records PRIVACY (Protected Health Information)

  21. Communication Management You have 8-12 Minutes to accomplish your Goal for Going to the Doctor! Prioritize Concerns Write Down Questions & Expectations Take your List with You! Write down your PLAN together

  22. Project Phases Tonight Health Data Information Action New Goal Measure Success

  23. Health Data • “Factual information used as a basis for reasoning, discussion, or calculation” (http://www.merriam-webster.com/dictionary) • Write it down • Keep it with you • Pertinent Data • Verify with ALL your doctors & Other Providers

  24. Pertinent Health Data Name/Date Doctor’s Name & Phone # Relevant Disease History Medications Allergies (Medication and Other) Labs & Pertinent Tests Present Issues

  25. Pertinent Health Data INDEX CARD

  26. Pertinent Health Data INDEX CARD Name Date Doctor’s Name & Phone Latest Issues Emergency Contact Contact Phone #

  27. Pertinent Health Data INDEX CARD-REVERSE SIDE Relevant Physical Findings Diseases Medications Laboratory & Test Results Allergies

  28. Planning & Executing Dataon Individual Health Informationon Diseases & Treatment Actionrequired to maintain health & prevent disease

  29. Our Present State?

  30. Data Planning, Executing, Monitoring & Controlling Information Action

  31. Project Phases Tonight Health Data Information Action New Goal Measure Success

  32. be the change you wish to see in the world… Gandhi

  33. Questions & Contact Info Lindsey Hoggle, MS, RD, PMP Health Project Partners, LLC Lhoggle@healthprojectpartners.com

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