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Diversity of Interaction in a Quality Assurance Course

Diversity of Interaction in a Quality Assurance Course. Mark Ardis, Rose-Hulman Institute Cheryl Dugas, Indiana State University FIE 2005. Quality Assurance Course. Part of BS in Software Engineering 20-25 juniors Usability Testing Module: http://swenet.org.

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Diversity of Interaction in a Quality Assurance Course

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  1. Diversity of Interaction in a Quality Assurance Course Mark Ardis, Rose-Hulman Institute Cheryl Dugas, Indiana State University FIE 2005

  2. Quality Assurance Course • Part of BS in Software Engineering • 20-25 juniors • Usability Testing Module:http://swenet.org

  3. Work alone with occasional meetings All team members have similar backgrounds Acquire new skills through study and practice Work in teams with occasional solo tasks Team members have diverse backgrounds Acquire new skills through observation and apprenticeship Expectations vs. Realities

  4. Classroom Limitations • Similar students • Working independently • Technical tasks

  5. Demonstration 1 (Instructors) • Part 1: Monitor behaves properly • Part 2: Monitor fails to establish the proper rapport with the participant

  6. You can observe a lot by watching • Role playing • Social context • Observing other students • Reflection

  7. Demonstration 2 (Students) • Part 1: Participant causes problems, but Monitor adjusts to control the session • Part 2: Participant causes problems, and Monitor fails to control the session

  8. Quiz • How did you score each moderator? • What did you learn from this exercise?

  9. More Learning by Observing • Peer reviews • Observing other students • Unifying project

  10. It ain't over 'til it's over • "I wish I had an answer to that because I'm getting tired of answering that question."

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