Unified Communications

Unified Communications Team 9 Members: Jermaine Baker: Presentation Leader Gonzalo Gamez II: Web Master HananHayat: Modeler Wei-Lin (Jaja) Hsiao: Project Manager Jason Vander Meer: Quality/Consistency Control Officer

Agenda • Definition • Factors • Dimensions Matrix • Tools • Use Cases #1 • Overview • Solutions • Use Case #2 • Overview • Solutions • Conclusion • Question

What is Unified Communication? • Unified communication is defined as a one platform - "a framework on which applications can be run" - that connect communication devices, such as voice, video, E-mail, instant messaging and conferencing. It should be able to deliver the information (integration) from one device to others in short time (speed).

Factors Unified Communicationis… • A communications system that includes three or more of the following elements: voice, unified messaging, video, mobility, web/data collaboration, conferencing and presence management. • It allows an individual to send or receive a message on one medium and received on another. • It bridges the gap between telephony and computing to deliver real-time messaging, voice, presence, e-mail, and conferencing.

Dimensions • Integration - The Unified Communications (UC) platform must be able to integrate to publish and receive information between the UC platform and many other communication data sources such as Email, IP Telephony, Digital Voicemail, and various text communication systems such as SMS or Instant Messaging. The platform must be a singular platform that allows simultaneous communication between these multiple different communication systems to allow a user to have a single point to access all information provided from these various platforms. • Speed - The UC platform must be able to send and receive information at high speeds and must maintain a reliable fault tolerant to the various communications platforms that the UC platform interfaces. A UC platform is an efficiency tool with a purpose of increasing productivity, the speed in which the platform can retrieve and publish information is directly related to how productive the tool can make the user.

UC Tools • Cisco • Avaya • Voice Route Druid • Google

Use Case #1

Prescott Fitzgerald VP IT Business Systems Ops

Overview • Age: 33 • Ethnicity: Caucasian • Location: Chicago, New York, and London • Background: VP IT Business Systems Ops • Family: Single and ready to mingle Goals: • Communicate face to face with remote sites via video • Response quickly to incidents in any of the three sites and be able to collaborate with individuals on his team to solve the issue Requirements: • Integrate with Cisco IP Telephony, Windows Active Directory, and Microsoft Exchange. • Transmit high resolution video with out any delay, lag, or quality loss over the WAN • Integrations with the existing desktop cameras

Solution • Cisco Unified Communicator • Easily integrates with many mail and authentication systems such as Exchange and MS Active Directory • Work seamlessly with Cisco Telephony platforms • Supports a wide range of video compression to ensure fast data transit over the WAN • Deployed easily to any site with connectivity to the WAN • Supports multiparty conferencing

Cisco Unified Communications • The future of technology that isn't tied to an operating system. • http://www.youtube.com/watch?v=h8Lq9X0Qv94 • Cisco Demo: http://www.cisco.com/en/US/products/ps6844/index.html

Use Case #2

Janie Craig Sales Consultant

Overview • Age: 32 • Ethnicity: Caucasian • Location: Minneapolis, Minnesota • Background: Sales Consultant • Family: Divorced Goals: • Provide fast response to customer inquires • Provide fast delivery of documents to customers Requirements: • A messaging system to communicate to customers • A unified desktop solution • An integration with emails and phones

Solution • Janie needs to be more organized and the unified communication technology that Avaya is providing helps her to be organized. • Avaya provides a desktop telephony system which allows receiving call from PC. It also allow tracking inbound and outbound communications. It has some features that saves times, such as, calling an Email sender easily just by clicking on it's name, sending instant messages to clients and search and dial from LDAP. • Use Avaya modular messaging to provide a complete all in one solution for emails, faxes and voicemails. • Avaya also provides mobility solutions which extend beyond desktops to mobiles, IP network or home phones " Users can be intelligently reached by select high-priority callers " Source: http://www.avaya.com/gcm/master-usa/en-us/solutions/offers/unified_communications.htm

Avaya Unified Communications • Learn more about Avaya Unified Communications, and see how to put all the things you use to communicate in constant communication with each other. Listen to your email over your cell phone, video conference your entire team with one click of a mouse, and stay reachable on one number whether you're at your desk or at the airport. With Unified Communications, the way you do business is transformed. • http://www.youtube.com/watch?v=kMUESAIvusE

Conclusion • Unified Communication provides businesses with a unified approach to integrate different communications needs and allow more efficient ways for individuals to collaborate • " The overall goal is to no longer focus strictly on the telephony portion of daily communications. The unification of all communication devices inside a single platform provides the mobility, presence, and contact capabilities that extend beyond the phone to all devices a person may use or have at their disposal" (Courtesy of Mark H. Turpin, Senior Consultant - Unified Communications, Calence, LLC) Source: http://en.wikipedia.org/wiki/Unified_communications#cite_note-2

The End Thank you…

Unified Communications