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Objectives

Coordination of Care and the Patient’s Journey Improving Community Health Care Systems Matt Will, BA, NREMT-P Regional Coach Mayo Medical Transport Minnesota Rural Health Conference July 18, 2006. Objectives. Components of Mayo Medical Transport (MMT)

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Objectives

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  1. Coordination of Care and the Patient’s JourneyImproving Community Health Care SystemsMatt Will, BA, NREMT-PRegional CoachMayo Medical TransportMinnesota Rural Health ConferenceJuly 18, 2006

  2. Objectives • Components of Mayo Medical Transport (MMT) • Identify role of emergency medical services (EMS) in the continuum of care • MMT approach to information technology • MMT applications of information technology • Discuss what actions can be taken in your area

  3. Mayo Medical Transport • Non-profit organization • Part of the Mayo Foundation for Medical Education and Research • Front-line Team Member Driven • Standardized business practices to ensure an efficient and cost effective organization

  4. Mission Statement "To provide Superior Patient Care, at a Reasonable Cost in a way that Engages the Whole Team, Working Together in Clinical Practice, Education and Research."

  5. Provide Professional Health Care Service Provide Real Value to the Patient Have Credibility Within the Mayo Health System Have Effective, Efficient Methodologies Be Innovative Exercise Fiscal Responsibility Have An Effective and Efficient Physical Infrastructure Provide Personal Satisfaction for Our Team Members Provide Real Value to Our Partners Be Integrated Well With in the Mayo System Produce Usable Research Measures of Success

  6. Mayo Medical Transport • Mayo Clinic Preferred Response • Emergency Communications Center • Mayo MedAir • Mayo One • Gold Cross

  7. Mayo Clinic Preferred Response • Mayo Clinic Executive Travel Response • Access to medical resources of Mayo • 24 hours a day from anywhere in the world

  8. Emergency Communications Center • Centralized dispatch services • Located on Mayo Campus • 35 Team Members • Handle 200 requests per day

  9. Mayo One • Operates from bases in Rochester, Eau Claire, and Mankato • Accredited • Recognized as leader in the industry

  10. Mayo MedAir • Based in Rochester • Provides all levels of care • Worldwide service 24 hours per day • 50 Mayo One and Mayo MedAir Team Members

  11. Gold Cross • 325 Team Members • Respond to more than 50,000 calls per year

  12. Role of EMS • 911 system • Interfacility transportation • Community outreach • Planning activities • Legislative initiatives

  13. Patient Comes First ScorecardPurpose Statement To develop and deploy an automated system that defines, tracks and displays the performance measures of systems within MMT which demonstrates that the patient comes first.

  14. Data Structure Multiple Databases that function independently Financial Fleet Patient Care Human Resources Education

  15. Patient Comes First Scorecard • Mayo Foundation contract with Business Objects for software • Contract changed the way MMT approached project that was in development for a year • Multiple initiatives going on at Mayo • All based on Business Intelligence (BI)

  16. What is Business Intelligence? • The term Business Intelligence represents the tools and systems that play a key role in the strategic planning process of the organization • These systems allow a company to gather, store, access and analyze corporate data to aid in decision-making

  17. Why Business Intelligence? • MMT collects a large amount of data • To keep track of that information, a wide range of software programs are used • Using multiple software programs makes it difficult to retrieve information in a timely manner and to perform analysis of the data • Makes it easier to share information

  18. Data Structure Financial Fleet Patient Care Human Resources Time is spent calculating the measurement or creating the report Education

  19. New Environment Financial Fleet Patient Care Education Human Resources

  20. New Environment Financial Fleet Patient Care Education Human Resources Data Warehouse

  21. New Environment Financial Fleet Patient Care Education Human Resources Data Warehouse Business Intelligence Reports - Measurements

  22. New Environment Financial Fleet Patient Care Education Human Resources Data Warehouse Business Intelligence Reports - Measurements Power User Casual User Viewer

  23. Patient Comes First Scorecard • Data typically displayed in the form of a scorecard • Includes multiple data elements • Indicates performance at all levels • Clearly establishes standards

  24. Patient Comes First Scorecard • Measurements and reports can be customized • Automatic notification occurs • Ability to drill down into detail • Scorecards customized for type of user • Intranet based request tool part of process

  25. Focus • Measuring and reporting in all aspects of the organization to impact change • Financial • Clinical • Operations • Shared access • Streamlined processes

  26. Cost per Mile Traveled12 Month Rolling Average

  27. Critical Failure Value12 Month Rolling Average

  28. What can you do? • Keep the lines of communication open • Determine current status of the provider • Identify needs • Identify opportunities to share resources • Support efforts

  29. Questions? Matt Will Regional Coach Mayo Medical Transport will.matthew@mayo.edu

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