Increasing Capacity

1. Increasing Capacity ‘Holistic Modification of Process’ Proposal

2. Just a reminder – Our Stages • Woman Learns of Us – on her own or through an agency of some type • First Contact – the initial call • Face to Face Intake Interview • Referral or Placement • Intensive Social Work • Moving Out

3. Woman Learns of Us Matthew 5:14-16 “You are the light of the world. A city set on a hill cannot be hidden. Nor do people light a lamp and put it under a basket, but on a stand, and it gives light to all in the house. In the same way, let your light shine before others, so that they may see your good works and give glory to your Father who is in heaven. Mark 4:21 And he said to them, “Is a lamp brought in to be put under a basket, or under a bed, and not on a stand? Luke 11:33 “No one after lighting a lamp puts it in a cellar or under a basket, but on a stand, so that those who enter may see the light.

4. From Reactive to Proactive Reactive • We’ve received approximately 37 calls over 14 months from pregnant women seeking shelter & referrals for such women from other NPOs, schools, family advocates, and DCYF. • Today we react to those calls – and of the 37 we have housed approximately 10 women and their children. Proactive • I believe if we were proactive we could almost double that number of initial calls – potentially saving more babies lives. • Suggest we set a Goal – of a minimum of 60 calls

5. Outbound awareness Promotion through multiple channels • Outbound calls to Ob-Gyn listing and doctors offices • Additional bridge building to Social Service agencies • Proactive outbound contact to public School guidance counselors and Principals • Interfaith networking

8. Reaching people where they are General Awareness Campaigns • Google Ad Campaign • On Air – Clear Channel Proposal and ad • On the road – Luke 11:33  “No one after lighting a lamp puts it in a cellar or under a basket, but on a stand, so that those who enter may see the light.

12. So lets sum it up • We’re building awareness • To generate more calls • To save more babies

13. Improving our response to the initial call • As we have agreed - Employing 24 hour – live person answering service. ‘Contact info’ capture and single hand off directly to Social Worker. • Call from LFH to make sure handoff was successful • Maximum 6 hour delay for LFH to data enter case

14. Better Documenting Referrals • Receiving written ‘follow up’ permission from the woman for post referral follow up. Data enter outcomes. • Set and hold weekly follow ups if possible

15. Placement Luke 2:7 “and she gave birth to her first child, a son. She wrapped him in strips of cloth and laid him in a feeding trough, because there was no place for them in the guest quarters.” Isaiah 58:7  Is it not to share your bread with the hungry and bring the homeless poor into your house; when you see the naked, to cover him, and not to hide yourself from your own flesh? Luke 14:13-14  But when you give a feast, invite the poor, the crippled, the lame, the blind, and you will be blessed, because they cannot repay you. For you will be repaid at the resurrection of the just.” Matthew 25:34-40  Then the King will say to those on his right, ‘Come, you who are blessed by my Father, inherit the kingdom prepared for you from the foundation of the world. For I was hungry and you gave me food, I was thirsty and you gave me drink, I was a stranger and you welcomed me, I was naked and you clothed me, I was sick and you visited me, I was in prison and you came to me.’ Then the righteous will answer him, saying, ‘Lord, when did we see you hungry and feed you, or thirsty and give you drink? And when did we see you a stranger and welcome you, or naked and clothe you? Matthew 8:20  And Jesus said to him, “Foxes have holes, and birds of the air have nests, but the Son of Man has nowhere to lay his head.”

16. Adapting to our overflow • We’re full. 4 calls this week – currently at capacity – Need additional Host Families or a Change in Model • Host families face a heavy burden – Active Volunteer Recruiting, Clearance Checking, and Training Enrollment • Post move out follow ups – we’ve had a couple of repeat customers

17. Recruiting Host Families • Passive Recruiting • Budget around $7800 per year for Relevant Radio • Sample bulletin inserts through Diocese email to Priests • Hire me as an active recruiter It is has been every sales persons experience that you have to make the personal ‘Ask’

20. Take aways We’ll be on the air on both Secular Radio and Catholic Radio year round. We’ll have a material goods donation platform from Clear Channel We’ll be on Google. We’ll be on the road with signage. We’ll have continuous outreach to Doctors Offices, Schools, Multiple Faith Communities, and Other Social Service Agencies and a highly organized database of them all. LFH has a good website now. LFH will have 24/7 call answering by a live person 363 days per year and immediate referral to a Social Worker All our referrals will be tracked, data entered, and followed up with - no later than 3 hours after first contact and some on a weekly basis. We’ll have continuous passive & active recruiting of Host Families Or another way to look at it is – the Little Flower Home’s lamp will be out from underneath the bushel basket and we’ll have room at the Inn in a way that doesn’t require 3 shifts of staff God bless and thank you for hearing this out