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September 2010

Communication Solutions for the Dynamic Enterprise Key reasons to update or migrate the OmniPCX Enterprise and the associated applications to the latest releases. September 2010. Executive summary: The challenges !. Decrease ROI period. Speed up deployment of applications

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September 2010

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  1. Communication Solutions for the Dynamic EnterpriseKey reasons to update or migrate the OmniPCX Enterprise and the associated applications to the latest releases September 2010
  2. Executive summary: The challenges ! Decrease ROI period Speed up deployment of applications Ease applications and systems updates Leverage installed base Reduce TCO Cut communication costs Cut operation costs Standardization Get value from open standards Full compatibility to have liberty to choose Customer satisfaction Deliver better service to customers Offer multimedia communications Smooth evolution Employee Openness Increase employee productivity Smooth evolution Welcome new employee generations Alcatel-Lucent Communication Solutions for mid-size and large enterprises include a set of dedicated products and services that address these challenges
  3. Value propositions Smooth evolution Openness
  4. Data networks IP Telephony Unified communications and collaboration Contact Centers How the new version will help A hard ROI enabler
  5. How the new version will help (1/2) Cut communication costs Voice get free ride over IP SIP decrease trunking costs Mobile communication costs are reduced and controlled Conferencing costs and travel expenditures are cut Cut operating costs Centralize management resources for voice and data Facilitate upgrade & maintenance operations Simplify Move Add and Changes Speed up deployment of applications Share centralized applications Reduce complexity
  6. How the new version will help (2/2) Get value from open standards Leverage open ecosystem to fit business needs Connect over heterogeneous infrastructure Deploy full IP small branch offices and reduce TCO of branch offices Increase employee productivity Benefit from the unified communications and collaboration whatever the terminal Empower the mobile workforce Secure collaboration with partners and customers at the right price Bring real-time communication to business applications Use UC&C with video embedded as an everyday business tool Deliver better service to customer Increase flexibility of agent pools Empower home agents over the Internet with SIP endpoints Empower roaming agents with remote extension or wireless handsets
  7. Keep your systems up to date with Support Services Keep systems up-to-date Full accountability for the support of business-critical IP telephony applications Single point of contact Reduce costs Transform unpredictable support costs into fixed OPEX through single annual payments Simplify IT operations Offer evolution costs visibility Make the most of the installed base without additional costs Keep systems up-to-date Maintain infrastructure Keep infrastructure and applications always-on ALWAYS-ONSYSTEMS ALWAYS UP-TO-DATE REDUCED COSTS Alcatel-Lucent IP Telephony Software Support Services include essential software maintenance as well as proactive software upgrades. SLAs establish a consistent and appropriate level of service wherever your customers are located, whenever they need it.
  8. ResourcesHow to proceed Sales presentations and application notes Value propositions, What’s new presentations Applications notes, Guides, sales companion, … Tools E-learning Energy efficiency calculators Commercial programs automated in ACTIS Migration programs such as Migration to OXE/BiCS latest releases IP for free A4635 to OT8440MS or OT8400 ICS IP Centralization Other programs such as IM and presence for 1 € Discounted SoftMSM to secure VoIP All information are available on GESDP, Intranet
  9. What the new versions will ease Key take-away Robust and scalable infrastructure to support cost savings by centralization Investment protection by leveraging existing hardware and software Increase enterprise agility and productivity by introducing new ways of communicating Flexible solution adaptable to the customer’s needs and IT environment Pure software and openness solution for easy integration in the business environment Optimize investments Enhance user experience Provide business continuity Smooth evolution Openness
  10. www.alcatel-lucent.com www.alcatel-lucent.com
  11. Back-up slides 2010 MLE offer versus 2006/2007 offers OmniPCX Enterprise R9.1 BiCS R2.2 ICS 6.1 OmniVista 4760 NMS Contact Centers [update in process] VitalSuite Performance Management for OmniPCX Enterprise R 9.x Support Services Migration and upgrade paths to current offers IP Centralization Commercial programs
  12. OmniPCX Enterprise R9.1 Scalability 250 networks of 100,000 users 15,000 users, 240 IPMG per Call servers 5000 Sip users, 2500 SIP + 2500 TDM trunks 250 attendant positions 240 IP loggers Openness Public SIP Trunking Direct relevant ROI Enterprise Session Border Controller SIP Core Controller Standard compliant SIP call control services SIP end point for hotel & other verticals Dual Stack IPTouch/SIP Survivable small branch offices 4008/4018 IP Touch in SIP mode Security PCS SIP survivability for 8EE series ABC-IP failover Voice & Signaling encryption in new VoIP boards 802.1x TLS standard authentication Common criteria EAL2+ certification Features MyCE for Blackberry, Nokia, Windows mobiles, … ABC-IP Multi Time Zones, multi country features Advanced SIP controller for phones Free desktop application enhancements 1-a. 2010 MLE offer versus 2006/2007 offers
  13. BiCS R2.2 Scalability 1000 users, 32 IPMG, 5 nodes Virtualization of IM & Presence Integration of ICS R6.1 50 CC agents Openness Embedded XML web services Refer to OmniPCX enterprise, ICS and OmniVista 4760 Other information New commercial approach with ODC generic model New migration paths: 4400 and OXE to BiCS Security Spatial redundancy for the IP communications applications Raid1 Hot Swap PCS / appliance or CS-2 redundancy Encryption Same features as the OmniPCX Enterprise R9.1 Features Pre-integrated applications “Try before buying” free licenses IP Communications OmniVista 4760 NMS Unified communications and collaboration Mobility Contact Center 1-b. 2010 MLE offer versus 2006/2007 offers
  14. ICS 6.1 Scalability Single server 3,000 users for Telephony, One Number, Messaging, Fax, Presence, Mobility and XML Web services (up to 5,000 users with 2 servers) Single server 30,000 users for collaboration services (Instant Messaging and Presence) OmniTouch 8440 Messaging Software 5k users mono server, 15k users multi servers, up to 150k users in networking mode. multiple time zones support. OmniTouch 8450 Fax Software up to 30 ports Openness XML Web services Integration with Microsoft and IBM desktops OmniTouch 8440 Messaging Software Supports flexible choice of storage SIP Security Authentication (LDAPS, RADIUS) and Single-Sign-On Confidentiality (HTTPS, SIP TLS, SRTP, LDAPS…) Software integrity Features Multi-media, multi-session, multi terminal My Instant Communicator User Interface Mobility: BlackBerry, iPhone, Nokia, Windows mobile and Google Android (under control) Pure software, UC ready voice messaging with OT 8440 Messaging Software HD video client Support for external participants in a video conf. Download audio/web presentation recordings for offline editing Free desktop application embedded on 84xx platforms 1-c. 2010 MLE offer versus 2006/2007 offers
  15. OmniVista 4760 NMS Scalability 100,000 users 600 CS 30 client/server links Multi Time zone (90 TZ per IP domain) Openness IP/VPN connectivity Installation in Citrix environment Company directory replication Virtualization Support of Windows® 2008 SP2 and Windows® 7 Security Support of Radius Login / Password enhancement Security audit / logs Secured protocol LDAPs Features SIP device management XML/LDAP connectors for SIP endpoints using call-by-name feature Software download (OXE, PCS) scheduler enhancement, status of the PCS software download Accounting per IPMG VoIP ticket collector SLA reports New languages: Arabic, Croatian, traditional Chinese, … 1-d. 2010 MLE offer versus 2006/2007 offers
  16. Contact Centers Scalability Evolutionary scenario Progressive scenario from Standard Edition to Premium Investment protection from Premium to OmniGenesys upgrade Openness SIP for contact centers Public SIP trunking: OTCC SE, OTCC PE Agent on SIP endpoint: OTCC PE Any phone, any location Agent phone can be fixed, mobile, local or remote Features Contact center agent on any mobile (remote extension, Dect, WLAN) extend the reach of Contact Center with CC Teamer, allowing agents to collaborate with experts Soft panel for OTCC PE Visual CC Ccivr: new features for a cost effective solution Automatic Speech Recognition (ASR) : + 12 new languages Text To Speech (TTS): multivoice generation (male, female..), 47 combinations Building block for connection to OmniTouch Contact Center Premium Edition Genesys Voice Portal: Video Self Service 1-e. 2010 MLE offer versus 2006/2007 offers Update in process
  17. 1-f. VitalSuite Performance Management for OmniPCX Enterprise R 9.x VitalSuite Performance Management Monitors VoIP QoS Collects VoIP tickets on-the-fly from OXE 9.x Monitors VoIP QoS for Each OmniPCX Enterprise in the network OmniPCX Enterprise Couplers OmniPCX Enterprise VoIP Phones Aggregate analysis / alerting / reporting Custom reports via VitalART down to the level of individual VoIP calls 10 Worst calls etc. Monitors OmniPCX Platform health Processes / Memory / Disk / CPU Monitors VoIP QoS via Synthetic calls VitalSuite VoIP Agent Feature Generates Synthetic VoIP Calls; uses OXE for SIP setup
  18. Hardware Support (Repair) Return to Factory (RTF) Software Support (SES) Software Support (SMS) On-Site Support Hardware Support (Advanced Replacement) Enhanced On-Site Support Hardware Support (Replace) Advanced Replacement (AVR) IP Networking Support Basic* IP Networking Support Plus* IP Networking Support Total* 2. Support Services offer at a glance Worldwide IP Telephony Worldwide IP Networking * Services Pack for North America Common
  19. 3. Migration and upgrade paths to current offers … to BiCS Upgrade BiCS R1&2 BiCS R2.x OXE Rx Migration 4400 Rx … to OXE Upgrade OXE Rx OXE R9.x 4400 Rx Migration … with IP Centralization, to BiCS or to OXE OXE Rx (*) From 2010 fall offer (*) BiCS R2.x IP Centralization 4400 Rx OXE R9.x OXO Rx Transformation to IP MGW only
  20. Targeted solution One centralized OmniPCX Enterprise and several peripheral areas MG OXO OXO MG OXO MG MG OXE MG OXE MG MG MG OXE 4. Focus on IP Centralization (4400, OXO, OXE) Installed base OmniPCX Units (Office, 4400, Enterprise) Installed base ABC links Media gateway links
  21. 5. Commercial programs TRANSFORMThis program offers a set of commercial programs for the installed base 4400 to OXE 4400 and OXE to BiCS IP user license for free IP Centralization Discounted SoftMSM licenses for OXE and BiCS A4635 (H&J) to OmniTouch 8440 MS or OmniTouch 8400 ICS LEVERAGE “Dynamic Applications”To sell added value (applications, contact centers, …)To generate additional business revenue MyTeamwork for 1€
  22. 5. Commercial programs: TRANSFORM (1/2) 4400 to OXE -30% WPL on hardware and migration packs 4400 and OXE to BiCS Value the existing licenses To benefit from mobility, UC&C at very affordable price To reduce OPEX with more capabilities Reuse of all external equipment / hardware (sets, cabinets, boards), reducing upfront investment IP user license for free IP Centralization Leverage and optimize your VoIP network Transform OXO to IP Media gateway Benefit from IP user license for free and other promotions This program offers a set of commercial programs for the installed base
  23. 5. Commercial programs: TRANSFORM (2/2) Discounted SoftMSM licenses for OXE and BiCS OmniPCX Enterprise: discounted SoftMSM licenses through migration licenses to help customers in their secure migration path. BICS: specific SoftMSM license for BICS at discounted price A4635 (H&J) to OmniTouch 8440 MS or OmniTouch 8400 ICS Migrate your A4635 (H&J) to OmniTouch 8440 MS or 8400 ICS messaging Make customers benefit from new features (visual voicemail, Multi-time-zone, IMAP,…) Number of A4635 ports determines the number of messaging users that can be migrated Migration messaging user price is below standard user price (at least 30%) This program offers a set of commercial programs for the installed base
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