MIIA REWARDS

1. MIIA REWARDS

2. REWARDS PROGRAM • MIIA Rewards was introduced in 2002 • Rewards mission is to promote a proactive municipal risk management culture. • Education/training and program implementation are the foundation of the program • Programs developed and updated based on pool loss experience and member feedback.

3. FY11 REWARDS PROGRAM RECAP • FY2011-9th year of program • FY2011 Program Facts • 87 Seminars/Trainings-1,593 participants/45 locations 85 onsite management seminars- 1,118 participants 44 locations 14 webinars-527 participants 60 Driver Training Programs- 1,005 individuals trained 21 Association Trainings-808 participants $2,146,388 credits awarded to members FY03-FY11- Total Reward $14,709,878

4. FY12 PROGRAM HIGHLIGHTS • Risk Analysis Tool Kit/Recommendation • Introduction of Training Tailgates • Risk Console Reporting of Workers Compensation/Accident Investigation • Introduction of Emergency Preparedness Self Assessment • Management/Employee Training Programs

5. FY12 Rewards Program Design Under each insurance coverage line • Risk Analysis • MIIA Training • Non MIIA Training – credit for training topics listed only • Policies Program

6. Programs by Coverage Line • Workers’ Compensation • Emergency Preparedness Self Assessment • Occhealth Connect • QBS – Behavioral Safety Programs for school and public safety personnel • Back Injury Prevention Training • Safety Committee Goals and Action Plan • Accident Investigation Program

7. Programs by Coverage Line • General Liability • Emergency Preparedness Self-Assessment • Road Defect Program • Temporary Work Zone Protection Program • Sanitary Sewer Overflow Program • Storm Water Program • Snow Removal Program • Tree Maintenance Program

8. Programs By Coverage Line • Auto • Fleet Maintenance Program • Property • Emergency Preparedness Self-Assessment • Property Conservation Program • Facilities Capital Improvement Program

9. RISK ANALYSIS TOOL KIT

10. TRAINING TAILGATES

11. RISK CONSOLE • Reporting of Workers’ Compensation Claims online • Accident Reporting

12. EMERGENCY PREPAREDNESS SELF ASSESSMENT

13. LEADERSHIP TRAINING • Held in 4 locations: Danver, Plymouth, Grafton/Worcester and Northampton • Management Trainings Fall- “Moving From Turf to Talk: Sharing Municipal Resources Through Collaborative Dialogue (half day) Spring – “Where in this Together Working Effectively with Municipal Stakeholders” (full day) • Employee Trainings Fall – “Success Strategies for Public Sector Employees (half day) Spring – “The Public Sector Employee : Honing Your Personal & Professional Human Relationship Skills in an Era of Less/ More” (full day)

14. CHANGES • Non MIIA Training credit for topics targeted • Credit for seminars expanded from 3% to 4% • Occupational Health Program- usage and preemployment • Training verification form or outline (include hours/instructor) of training is acceptable • Property Program consolidate • Sewer Program consolidated

15. REWARDS COMMUNICATION • Rewards info to members through Risk E Business • Submittal Process miiarewards@mma.org submittal address- In subject heading of email include: Rewards Submission Your municipality Line of business Body of email – documentation detail • No submittal document required • Please submit documentation throughout the year. DEADLINE FOR SUBMITTAL IS May 31, 2012-No exception- please plan accordingly • Loss Control Representative can assist you with implementation of Rewards program

16. POINTS TO REMEMBER • MIIA tracks it’s own training for your municipality • Seminar attendance credit is by member not by number of employees attending • Rewards status reports available • Webinars will be held the 2nd Thursday and 4th Tuesday of each month

17. MEMBER ACCESS –PROGRAM INFORMATION • Register for site access • Click on red register tab right side of website wwwemiia.org • Enter your name, email, municipal entity and create and confirm your password • You will receive confirmation that you have been given access

18. HOW MEMBERS SIGN UP FOR SEMINARS • Go to MIIA website wwwemiia.org • Click on Rewards Seminar Registration • View Seminars by fiscal year • Enter Month and Year of Seminar you are interested in. Click on month • On calendar click on seminar you are interested in • Register for seminar

19. Chain Saw TrainingExcavation safety Electrical HazardSafety Awareness Workzone SafetyOSHA 10 Right to Know Training Forest Applications David Hawkins The New England Training Consortium Mass. Dept of Labor Statistics (Mass. Dept of Occupational Safety TECHNICAL TRAININGS

20. OTHER TRAININGS • Street Smart Police Training –Atty John Sofis Scheft • Preventing and Addressing Workplace Discrimination • Conducting Internal Complaint Investigations • Managing Reasonable Accommodations • Confine Space and Confined Space Rescue • DOT Drug and Alcohol Supervisory Training • Trenching • Emergency Vehicle Operator Course for Police and Fire • Simulator Training for Police and Fire • Onsite DPW Driver Training • Bucket Truck Safety

21. EAP TRAININGS • Dealing with Difficult People • Managing a Multigenerational Workforce • Skills for Effective Leadership : Coaching and Feedback • Top Ten Manager Headaches • Workplace Violence Prevention • Working It Out : Secrets of a Professional Mediator • Motivating and Mentoring Your Employee • Critical Incidents : Developing Your Crisis Management Skills • Best Practices to Facilitate Meetings

22. ADDITIONAL RISK MANAGEMENT PROGRAMS • MIIA Grants Loss Control Risk Management Organizational Development • HRSENTRY • Employee Assistance Program

23. VALUE OF YOUR FEEDBACK We are constantly looking for new and innovative methods of assisting you with your loss control efforts. If there are programs or topics you would like MIIA to offer, please let us know. Your feedback is always welcome.

24. Thank you for your participation