Preparing for Next Generation eLearning - Part II - Social Learning & DIY

1. PREPARING FOR NEXT GENERATION OF eLEARNING PART 2 AMITGarg @gargamit100 JAMESRasmussen @ JimRasmussen4 JEEVANJoshi @jeevesj

2. 200 Clients In 13 Countries Established In 2004 UK US India Middle East Venezuela Australia Nigeria Singapore Kenya South Africa New Zealand

3. Our Learning Solutions Custom eLearning Custom mLearning

4. 30+ Awards & Recognitions Winner of eLearning Team of The Year 2013 Winner of a Silver award in CLO magazine's 'Learning In Practice Awards 2011' for UpsideLMS Winner of 8 Apex Awards of Excellence (‘14, '11, '09, '08 & '07) Winner of 12 Brandon Hall Excellence Awards (‘12, '11, '10 & '09) Featured in Training Industry's 2014 Content Development Watch List UpsideLMS listed as one of the 'Five Emerging LMSs to Watch' in CLO Magazine ('10) UpsideLMS featured in the '2010 Top 20 Learning Portal Companies List' and '2011, 2012 & 2013 Watch List‘ by TrainingIndustry.com Winner of Red Herring 100 Asia Award in 2008 & finalist in Red Herring Global 100 ('09) Winner in Deloitte’s Technology Fast 500 Asia Pacific 2008 & 2009 program, and Fast 50 India 2008 program

5. Clients

6. Presenters Amit Garg James Rasmussen JeevanJoshi Co-Founder & Director,Upside Learning Solutions Area VP Sales - Americas,Upside Learning Solutions Director Client Solutions - Asia Pacific,Upside Learning Solutions

7. Quick Recap Topics covered in the first session: Responsive eLearning Tin Can

8. Agenda Integrating Social Learning Do It Yourself (DIY) eLearning Q&A

9. INTEGRATING SOCIAL LEARNING

10. Poll Are you using Social Learning in your workplace? Yes No

11. Poll Are you using Social Media tools in your workplace? Yes No

12. What is Social Learning?

13. Social Learning Theory "Learning would be exceedingly laborious, not to mention hazardous, if people had to rely solely on the effects of their own actions to inform them what to do. Fortunately, most human behavior is learned observationally through modeling: from observing others one forms an idea of how new behaviors are performed, and on later occasions this coded information serves as a guide for action." Albert Bandura Social Learning Theory, 1977

14. Social Learning Theory Image credit: http://blog.lib.umn.edu/paldr001/myblog/2011/10/observational-learning-simple-yet-powerful.html

15. What is Social Learning? Participating with others to make sense of new ideas Marcia Conner Natural continuous process of learning with and from others Jane Hart, Social Learning Handbook

16. What is Social Learning? Social Media can enable social learning Use of social media tools does not guarantee social learning

17. Why Social Learning?

18. Why Social Learning? 70:20:10 LEARNING MODEL 70% On the job EXPERIENCE Mentoring 20% & Coaching 10% Classroom, Courses, & Reading http://www.nwlink.com/~donclark/hrd/media/70-20-10.html

19. Why Social Learning? http://www.slideshare.net/jbersin/21st-century-talent-management-the-new-ways-companies-hire-engage-and-lead

20. Why Social Learning? Millenials are coming 2/3 3/10 3/5 Accept lower paying job if they had more flexibility to choose devices, social media access, and mobility Internet access over car Working remotely Source – Cisco 2011 connected world technology report

21. Why Social Learning? Key benefits Increased knowledge sharing Greater engagement Less email Improved productivity Reduced travel costs Source – A Pulse on Social Learning: HCM Group

22. What is Informal Learning?

23. What is Informal Learning? Informal learning is the unofficial, unscheduled, impromptu way most of us learn to do our jobs. Informal learning is like riding a bicycle: the rider chooses the destination and the route. The cyclist can take a detour at a moment’s notice to admire the scenery or help a fellow rider. Formal learning is like riding a bus: the driver decides where the bus is going; the passengers are along for the ride. People new to the territory often ride the bus before hopping on the bike.

24. What is Informal Learning? Personal - reading, • listening, watching, • sharing, connecting Team - working and • learning together Social Collaboration • Work & project teams • Communities of Practice Informal Individual eg taking • a self-study self- • paced course, • e-learning Cohort – learning • with others on a • course • Social Training • Learning communities Formal Individual Social http://strategic-hcm.blogspot.in/2011/12/integrating-formal-informal-and-social.html https://www.timetag.tv/learningtechnologies/play/18220

25. What is Informal Learning? http://www.slideshare.net/jbersin/mobile-and-informal-learning-trends-for-2012

26. Making happen it

27. Social Learning – Barriers to adoption Source – A Pulse on Social Learning: HCM Group

28. Making It Happen Have a purpose / problem to solve

29. Making It Happen Purpose / Objectives Increasing innovation or sales win rates Decreasing costs or improving productivity Reducing staff turnover Improving customer satisfaction

30. Making It Happen Have a purpose / problem to solve Support with tools

31. Making It Happen • Social Learning Tools

32. Making It Happen • Social Learning Tools

33. Making It Happen • Social Learning Tools Source – A Pulse on Social Learning: HCM Group

34. Making It Happen • Social Learning Tools Private Public More Control Familiarity More Secure Less costs Access to external experts Customized

35. Making It Happen Have a purpose / problem to solve Support with tools Set social media policies

36. Making It Happen • Social Media Policies Socialmediagivernance.com/policies 3Rs at Telstra • Represent Yourself • Take Responsibility • Show Respect http://exchange.telstra.com.au/training/flip.html

37. Making It Happen Have a purpose / problem to solve Support with tools Set social media policies Content readiness

38. Making It Happen • Content Readiness You will need content to start with Can rely on existing eLearning courses, documents, webinars, DIY content, etc. Can also think on user generated content (flip cams, training/instructions needed)

39. Making It Happen Have a purpose / problem to solve Support with tools Set social media policies Content readiness Encourage participation

40. Making It Happen • Encourage Participation Evangelize, reward, Campaigns (formalizing the informal culture ) Curation responsibility Remember not everyone contributes

41. Making It Happen Have a purpose / problem to solve Support with tools Set social media policies Content readiness Encourage participation, Analytics

42. Making It Happen • Analytics Not just usage but business drivers – 2000 comments is not always better than 1000 comments Success is easiest to measure of project based social learning initiatives – like improving a process

43. Making It Happen Have a purpose / problem to solve Support with tools Set social media policies Content readiness Encourage participation, Analytics Build culture

44. Making It Happen • Build Culture Daily Routine Narration of work (Jane Hart) Seek Sense Share (Harold Jarche)

45. Making It Happen Have a purpose / problem to solve Support with tools Set social media policies Content readiness Encourage participation, Analytics Build culture

46. 2 Golds for Blended or Informal Learning 3 Silvers for Social Learning Technology

47. DO IT YOURSELF (DIY) eLEARNING

48. What can you eLearning DIY? • DIY • Course Development • Objects • Media • Rapid Content Development Tools • Simulations & Off the shelf Interactions • Video • Audio • Graphics

49. Poll Use rapid authoring tools to build courses. Record my own audio Record video Develop animation All (or most) of the above Do you DIY your eLearning ?

50. Poll My job role requires it I enjoy it We have limited budget It is faster All (or most) of the above Why do you DIY eLearning ?