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LEADERSHIP

FAER CONFERENCE NOV 18-19. LEADERSHIP. Team Development and Professionalism . Presented by Sally A. Harris Circle C Ranch Academy. AGENDA. CUSTOMER SERVICE. PERSONALITIES. PERSONALITIES. GENERATIONS. LOVE LANGUAGES. LEADERSHIP. “Life is difficult, teach this to your children”

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LEADERSHIP

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  1. FAER CONFERENCE NOV 18-19 LEADERSHIP Team Development and Professionalism Presented by Sally A. Harris Circle C Ranch Academy

  2. AGENDA CUSTOMER SERVICE PERSONALITIES PERSONALITIES GENERATIONS LOVE LANGUAGES LEADERSHIP

  3. “Life is difficult, teach this to your children” Dr. M. Scott Peck The Road Less Traveled “But also joyful and rewarding” Sally

  4. Purpose Driven Life

  5. “The Power of a Dream” “If one advances confidently in the direction of his own dreams, and endeavors to live the life which he has imagined, he will meet with success unexpected in common hours.” Henry David Thoreau (1850) THE AMERICAN DREAM OF FREEDOM AND EQUALITY, AFTER 200 YEARS STILL STANDS LIKE A CITADEL OF LIGHT SET ON A HILL. BUT… “America is Great because it is Good, if it ceases to be Good it will cease to be Great” Democracy in America, Alex De Tocqueville (1831)

  6. Why we do what we do • EVENT WORLD VIEW (filter) SHAPE AND BELIEF SYSTEM THINK FEEL ACT CLEARLY DEFINE TWO OR THREE WILDLY IMPORTANT GOALS

  7. When someone hurts you, one option is to see them as dangerous FEAR

  8. When someone hurts you, a better option is to see them as wounded LOVE

  9. Personality Types INSPIRING (Otter) DOMINANT (Lion) SUPPORTIVE (Golden Retriever) CAUTIOUS (Beaver)

  10. YOUR PERSONALITY TYPE OUTGOING D I RESERVED C S TASK PEOPLE

  11. DDOMINANT (CHOLERIC) D TYPES DON’T LIKE Indecision Slow people Talkers who don’t produce Lazy people Details Taking orders D TYPES ARE Quick to respond Goal oriented Performance conscious Hard to please Self Confident Industrious Firm LION

  12. I INSPIRING(Sanguine) I TYPES ARE Fun to watch Great starters Poor finishers Likeable Prone to exaggerate Easily excitable I types don’t like Being ignored Being isolated Being ridiculed Repetitive tasks Detail work OTTER

  13. S SUPPORTIVE (Phlegmatic) Golden Retriever S TYPES ARE Sweetest people Easily manipulated Loyal friends Team players Poor starters Great finishers S types don’t like Insensitivity To be yelled at Misunderstandings Sarcasm Surprises Being pushed

  14. CCAUTIOUS (melancholic) C TYPES ARE Perfectionists Difficult to satisfy Logical Meticulous Self-sacrificing Inquisitive C types don’t like Being criticized Mistakes Sudden changes Shoddy work Un-preparedness Interruptions BEAVER

  15. Five Love Languages • Physical Touch • Giving Gifts • Quality Time • Words of Affirmation • Acts of Service

  16. GENERATIONS AT WORK • TRADITIONALIST born between (1900-1945) Employee’s with their heads down onward and upward. Attitude lives out a work ethic that was shaped during the dark days of the Great Depression. Loyal best describes this generation Things were Scarce, …Depression, …Save for Rainy Day – Value of $, …World War I, …Roaring Twenties, …Korean War, …GI Bill, …Loyal, …Work toward Common goal, …Putting own needs on hold, …Partner w/Large Institutions, …Faith in Institutions, …Patriotism, …Stand Beside her and Guide Her, …Leaders Lead…Troops Follow

  17. GENERATIONS AT WORK • BABY BOOMERS: born between (1946 – 1964) Part of a 80 million group. They are at a crossroad, trying to balance overwhelming need to succeed with their desire to slow down and enjoy the fruits of their labor. They alternate between admiration and abhorrence for the Chutzpah of Xer’s Key word to describing this group is optimistic. …Watergate,…Chappaquiddick, …Kent State, …Sit Ins and Love ins and Laugh Ins, …Woodstock,…Suburbs, ..The bedroom-to Board room to delivery room& then Divorce, …Bell bottoms to Mood rings, …junk food to LSD to SEC, …TV-1952 – 4 Million 1960-50 Million, …Competitiveness

  18. GENERATIONS AT WORK • XER’S: born between (1965-1980) A smaller but very influential 46 million. In addition to feeling as if they have to prove themselves constantly are chafing under the image of being overly ambitious, disrespectful, and irreverent. They are well marked by their skepticism. The US divorce rate tripled during their births. Presidency, military, organized religion and corporate American all were called into question. …Most understanding generation in the work place, …show me the $ connected to accomplishment, …Inventors, entrepreneurs, …American institutions called into question, …You name the Institution, Xer’s can name the crime, …US Divorce Rate tripled, …Distrusts Permanence of Institutional and Personal relationships, …Cable TV-Digital TV, Satellite, Video games, fax, microwave’s, pagers, cells, palm pilots to tripods, lap tops to wireless …Resourceful, …Independent, ...Rely only on Self

  19. GENERATIONS AT WORK • MILLENNIAL: (1981-1999) 76 million with their unique mix of savvy and social conscience, they promise to change yet again the landscape of the work place. Nipping at everyone’s heels are this new kid on the block. They are being predicted that they will truly be the next greatest generation. Being brought up with technology, feeling empowered to take positive action when things go wrong. They have been directly affected by personal threats stemming from violent outbreaks. Personal safety is their number one issue.. The word to best describe this generation is realistic. …smart practical technical savvy, …blurry lines between fantasy and Reality

  20. NET GENERATION CON’T • Quicker • More global, • More savvy • Better educated • More connected • Care about each other • Multi taskers • They want to make the world a better place to live and leave.

  21. GENERATIONS AT WORK • Cuspers: Those who were born in one category but were raised by a generation in a different cluster. These tend to pick up two conflicting values and beliefs. They are positioned between two generations. … Naturals to Mediate, translate and Mentor, … Make great Managers and Leaders, …Look at World thru more than one lens

  22. GENERATIONS 20’s 30’s 40’s 50”s 60”s Aftermath WWI Wall Street Crash World War II Korean War Vietnam War Close Family Great Depression The War effort Cold War Civil rights Mother/housewife Govern. Involve. Working Women Affluence Kennedy Shot Radio The new deal Kindergartens Indulged kids Space program Model T Security oriented Mobility Television Generation gap Prohibition FDR G.I. Bill Rock n Roll Sexual revol. Flapper Jesse Owens The Good Life Suburbs Feminists Com. Byrd Shirley Temple Gen. Eisenhower Beatniks Hippies Babe Ruth Rosie Riveter Gen. MacA. John F. Ken. Chas. Lindberg Frank Sinatra Dr. Spock Dr. M.L. King Elvis Neil Armstrong The Beatles

  23. Generations Cont. 70’s 80’s 90”s Vietnam Impact Diminished world respect Desert Storm Watergate High Tech Society Cold War Hypocrisy AIDS Domestic Terror “Me Generation” Drugs Politically Correct Gay Liberation Personal Computers Internet ERA Yuppies Generation Gap Environmentalists Ronald Reagan Booming Economy O.J. Simpson Lee Iacocca Clinton Scandal Muhammad Ali Magic Johnson Tolerance Mary Tyler Moore Bill Clinton McGuire and Sosa Michael Jordan

  24. FOUR ROLES OF LEADERSHIP Leadership It’s Your Choice Connecting customers passion with our own. Choosing to live by example and by being congruent with what we know is right. Modeling Crafting and improving systems that keep us on course Leadership It’s Your Choice

  25. LEVELS OF INITIATIVE Do it Do it and report periodically Do and report immediately “I intend to” Make a recommendation Ask Wait until told Leadership It’s Your Choice

  26. Leader People Effectiveness Investment Release, empowerment Principles Purposes Discernment Doing the right things Importance Top Line Architecture Direction “Is the ladder against the right wall Manager Things Efficiency Expense Control Techniques, practices Methods Measurements Doing things right Urgency Bottom line Construction Speed Climbing th ladder fast Which are you ? Learn to be both, Uniquely Individual

  27. Business Etiquette • Success in business is based on people’s perception, performance, and professionalism.

  28. What is Business Etiquette? • Etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously. • Etiquette is also about being comfortable around people (and making them comfortable with you!)

  29. GREAT GOOD Disciplined People Disciplined Thought Disciplined Action LEVEL 5 EXECUTIVE LEVEL 4 EFFECTIVE LEADER LEVEL 3 COMPETENT MANAGER LEVEL 2 CONTRIBUTING TEAM MEMBER LEVEL 1 HIGHLY CAPABLE INDIVIDUAL

  30. VISION MAPPING

  31. LEADERSHIP Team Development and Professionalism Presented by Sally A. Harris Circle C Ranch Academy

  32. LEADING A POWERFUL LIFE CONSCIENCE (Spirit) DISCIPLINE Leadership It’s Your Choice (body)

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