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1.02 Understand effective communication

1.02 Understand effective communication. Journal Prompt #1. How do you communicate? Do you like to talk? Are you a good listener? What makes you a good listener? Why do healthcare professionals have to have good communication skills?. Verbal.

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1.02 Understand effective communication

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  1. 1.02 Understand effective communication

  2. Journal Prompt #1 How do you communicate? • Do you like to talk? • Are you a good listener? • What makes you a good listener? • Why do healthcare professionals have to have good communication skills? 1.02 Understand effective communication

  3. Verbal Types of Communication:Verbal and Non-Verbal Communication Non-Verbal 1.02 Understand effective communication

  4. Verbal Spoken/Oral Types of Communication:Verbal and Non-Verbal Communication Non-Verbal 1.02 Understand effective communication

  5. Verbal Spoken/Oral Written Types of Communication:Verbal and Non-Verbal Communication Non-Verbal 1.02 Understand effective communication

  6. Verbal Spoken/Oral Written Tone of voice Types of Communication:Verbal and Non-Verbal Communication Non-Verbal 1.02 Understand effective communication

  7. Verbal Spoken/Oral Written Tone of voice Types of Communication:Verbal and Non-Verbal Communication Non-Verbal Vocabulary 1.02 Understand effective communication

  8. Bell • Review text pages 86 and 87 • 1) answer these questions on the back of the handout or in their notebooks: • compare verbal and non-verbal communication. • explain how tone of voice and vocabulary relate to written communication.

  9. Verbal Spoken/Oral Written Tone of voice Gestures Types of Communication:Verbal and Non-Verbal Communication Non-Verbal Vocabulary 1.02 Understand effective communication

  10. Verbal Spoken/Oral Written Tone of voice Gestures Touch Types of Communication:Verbal and Non-Verbal Communication Non-Verbal Vocabulary 1.02 Understand effective communication

  11. Verbal Spoken/Oral Written Tone of voice Gestures Touch Body Language Types of Communication:Verbal and Non-Verbal Communication Non-Verbal Vocabulary 1.02 Understand effective communication

  12. Verbal Spoken/Oral Written Tone of voice Gestures Facial expressions Touch Body Language Types of Communication:Verbal and Non-Verbal Communication Non-Verbal Vocabulary 1.02 Understand effective communication

  13. Verbal Spoken/Oral Written Tone of voice Gestures Facial expressions Touch Eye Contact Body Language Types of Communication:Verbal and Non-Verbal Communication Non-Verbal Vocabulary 1.02 Understand effective communication

  14. The Communication Model 1.02 Understand effective communication

  15. TheCommunication Model Sender 1.02 Understand effective communication

  16. TheCommunication Model Sender Message 1.02 Understand effective communication

  17. TheCommunication Model Sender Receiver Message 1.02 Understand effective communication

  18. TheCommunication Model Sender Receiver Message Feedback 1.02 Understand effective communication

  19. Assignment • students answer these questions on the back of the handout or in their notebooks: • How do types of communication relate to the communication model? • Give examples of the use of non-verbal feedback.

  20. Respond to… • How does the communication process relate to healthcare? • What is the most important component of the communication process

  21. Engagement Understanding Education Sense of Partnership Communication Process 1.02 Understand effective communication

  22. Engagement Connection between the healthcare professional and the patient Develops partnership Communication Process 1.02 Understand effective communication

  23. Engagement: Effective Communication Strategies Introduce yourself Allow the patient to talk without interruption Communication Process 1.02 Understand effective communication

  24. Understanding Healthcare professional makes the patient feel accepted Healthcare professional empathizes with the patient Communication Process 1.02 Understand effective communication

  25. Understanding: Effective Communication Strategies Allow patient to share thoughts and feelings Share anecdotes to create a bond Communication Process 1.02 Understand effective communication

  26. Education To increase the patient’s knowledge of their illness Minimizes anxiety Communication Process 1.02 Understand effective communication

  27. Education: Effective Communication Strategies Use language the patient understands Make sure all patient’s questions are addressed Communication Process 1.02 Understand effective communication

  28. Sense of Partnership Healthcare professional and patient work together regarding their problem and treatment plan Communication Process 1.02 Understand effective communication

  29. Sense of Partnership Effective Communication Strategies Avoid critical questioning Use active listening Communication Process 1.02 Understand effective communication

  30. Bell • Read section in text, page 88, (old book chapter 3) ‘Listening”. Write down 5 skills. Complete the sentence: Good listening skills allow the patient to________.

  31. Active Listening Need good listening skills Show interest Pay attention Hear the message Do not interrupt Communication Process 1.02 Understand effective communication

  32. Active Listening Reflection Restatement Clarification Communication Process 1.02 Understand effective communication

  33. Active Listening Reflection Careful thought Restatement Rewording Summarizing Clarification Explaining Communication Process 1.02 Understand effective communication

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