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Unified Communications Office Communications Server “Day In The Life” Update

Unified Communications Office Communications Server “Day In The Life” Update. Harry Lee. June 5, 2009. Unified Communications.

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Unified Communications Office Communications Server “Day In The Life” Update

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  1. Unified CommunicationsOffice Communications Server“Day In The Life”Update Harry Lee June 5, 2009

  2. Unified Communications Unified Communications merges real-time communications (instant messaging, voice, video, application sharing) and near-time communications (email, voice mail, fax) with presence information (indication of users real-time availability across locations and devices), and enables effective communications across a number of communications channels for employees regardless of their location. __________________________________________________________________________ • Presence – visual representation of user availability • Instant Messaging – chat with ability to escalate to other means of communication • Web Conferencing – broadcast presentations, desktop and/or audio • Video – integrated video communications • On-Premise Conferencing – self-hosted audio and video conferences • Mobility – extend instant messaging to Blackberry handhelds • Desktop Sharing – allow users to share desktop and allow ESD/desktop support to take control • Unified Messaging – one inbox for fax, voice mail and email • Enhanced Voice Services – voice transmission integrated with desktop and legacy PBX systems

  3. Unified Communications – Requirements Definition and Product Evaluation Between October ’08 and February ’09 Enterprise Services led an initiative to gather requirements, evaluate products, and provide a recommendation for an enterprise unified communications solution that would integrate with the broader collaboration and productivity vision demonstrated in “Day In The Life”. Team members included representatives from ETA, LMSB, EOPS, EUES, EN, Cyber Security, and CR&SD. Initiative included six work segments: Microsoft Office Communications Server (OCS) was identified as best solution based on technical requirements, cost, schedule and risk. CTO has approved OCS and directed MITS to move forward with an enterprise deployment this fiscal year. Funding has been identified. • Requirements Definition & Management • Vendor Product/Solution Identification • Existing IRS Environment Assessment • Evaluation Criteria Definition • Product/Solution Evaluation • Governance

  4. Office Communications Server – Phase One • OCS Phase One will include the following capabilities: • Initiate secure one-to-one or group text-based conversations using instant messaging; • Conduct on-line virtual meetings using Live Meeting to collaborate in real-time, host presentations, whiteboard, and share documents; • See at-a-glance if someone is available (presence) and contact them using instant messaging, audio, or other means; • Conduct PC to PC self-hosted calls and conferences from any location; and • Integrate seamlessly (using drag-and-drop) with Microsoft Office applications – including Outlook, Word, Excel, PowerPoint and SharePoint. • While the capability to support videoconferencing and mobility will exist we are not including cameras or Blackberry integration in OCS Phase One. Unified messaging and enhanced voice services will be included in future UC deployments.

  5. Office Communications Server – Deployment Activities • MITS is busy planning and preparing for a FY09 deployment. • EOPS, EUES, and ES executives (Ron Rosh, Darius Taylor, and Harry Lee) are collaboratively leading the OCS deployment. • EOPS is leading a working-level cross-MITS integrated project team that regularly reports to executive management. • We have completed infrastructure design that includes active, load-balanced OCS servers that will be located at ECC Martinsburg and Memphis. • All HW requisitions are in procurement and are being expedited. SOW for consulting services is being worked by COTR. No SW procurements are needed. • We are finalizing an implementation plan that includes all activities, tasks, resources and dependencies for a successful deployment. • We are working with the BODs and FODs to develop a deployment plan/rollout strategy. • We have engaged MITS Stakeholder Management to develop a communications plan and ensure we properly communicate plans and status to all stakeholders and customers. • We are developing end-user and MITS support personnel training materials and documentation. • We are working with Cyber Security to define IRM policy and to complete all security compliance activities. • We are working with LR and NTEU to document the impact of the technology to the workforce, and to complete the required quarterly notification submission.

  6. “Day In The Life” - DITL OCS represents an initial capability supporting a segmented approach to achieving an enterprise-wide employee productivity platform as demonstrated by the “Day In The Life” vision. We have broken down DITL functionality into 13 basic capabilities. Those that are highlighted represent capabilities that map to unified communications and OCS. • Web Portal w/ personalization to tailor content to user’s role • Workflow • Document Management • Application Integration – application invocation from personalized web port • Presence • Instant Messaging • Enterprise People Search w/ Social Networking • Web Conferencing • Delegated Content Management – user created and managed collaboration sites and document libraries • Web Single-Sign On • Shared Calendaring • Integrated Decision Support – dashboards/KPIs/charts/graphs • Mobile Device Integration

  7. “Day In The Life” - DITL We are currently engaged in a cost estimation and deployment/migration planning for a broad set of products and services in the “Day In The Life” vision of a technology-enabled customer experience for the IRS workforce. We have completed a FY2010 budget submission to engineer and deploy enterprise solutions of infrastructure components necessary to DITL, including SharePoint 2007, Exchange upgrade, Microsoft Office upgrade, operating system upgrades, as well as the next phase of OCS. We anticipate a segmented approach. • Segment One – Productivity Tools • Unified Communications • Collaborative Document Management • Workflow • Segment Two – Communications and Content • Web Portal/Personalization • Enterprise People Search w/ Social Networking • Delegated Content Management • Segment Three – Application Integration • Application Integration and Sharing • Integrated Decision Support • Segment 4 – Authentication and Authorization • Federated Identity Management and Authentication/Authorization • Role Based Access Control (RBAC) • Web Single-Sign on

  8. Questions? ?

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