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Business Enabled Communications

Station Group. Business Enabled Communications. Contents. Station Group – Circular/Terminal/Longest Idle/Ring/Voice Mail – Station Group Announcement – Station Group Feature Pick Up Group Page Group Command Conference Group

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Business Enabled Communications

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  1. Station Group Business Enabled Communications

  2. Contents • Station Group • – Circular/Terminal/Longest Idle/Ring/Voice Mail • – Station Group Announcement • – Station Group Feature • Pick Up Group • Page Group • Command Conference Group • – One way / Conference • PTT Group • Interphone Group • Pilot Hunt Group • – Call Forward • – Call Coverage

  3. Station Group Station Group Capacity Station Group Attributes

  4. STA101 STA101 STA102 STA102 STA100 STA100 STA103 STA103 STA105 STA105 STA104 STA104 Station Group Terminal Circular If the call is unanswered or unavailable, it is routed to the next listed station in the group. An idle member of the hunt group is called when a call is received. If unavailable or unanswered, the call is routed to the next station in the group. STA101 answer CO LINE 1 CO LINE 1 CO LINE 2 CO LINE 2

  5. STA101 STA100 STA102 STA103 STA105 STA104 Station Group Ring Longest Idle All the stations in the group will receive ring for a call of station group when a call is received Calls are routed to the station in the group that has been idle for the longest time. STA101 CO LINE 1 CO LINE 1 STA100 STA102 CO LINE 2 STA103 STA105 CO LINE 3 STA104

  6. GROUP 620 RING 04504629 Help Desk Station Group Group Assignment In each group, Group type, Name, Tenant, Time table, Pick up option can be programmed. Max. 50 member can be assigned in a group. • Group Assignment • Max 50 members can be assigned in a group. • Group Type • The following type can be selected. • Terminal, Circular, Ring, Longest Idle, Voice Mail • Group Name • This will be provided with LCD message when a member receive Group Ring. • Tenant Number • Tenant can be assigned about each group. A call with Group can be restricted according Tenant Access authority. • Time Table Index • Time table can be assigned about each group. This is defined ring mode for Forward destination. • Pick Up Option • Group can be used as Pick up group with the following option (Disable, All Call, Internal, External) Member can be assigned/deleted with Range/Individual Case

  7. Station Group Greeting/Queuing Tone • Greeting Tone • When a call is routed to Station Group, Greeting Tone Is played during Greeting Play Timer and repeated during repeat counter. • Queuing/Second Queuing Tone • If all member of group is busy, Queuing Tone Is played and repeated during repeat counter. • If Greeting/Queuing Timeout timer is expired, a call is routed to forward destination. • Tone Type • Normal/Prompt/Announcement/Internal MOH • External MOH/SLT MOH/ VMIB MOH • CCR During Announcement • CCR service can be provided during queuing announcement is played. • MOH for Prompt/Annc. • MOH can be provided during Repeat delay time.(INT/EXT/VMIB/SLT MOH)

  8. Station Group Greeting/Queuing Tone RBT/MOH Greeting Tone Start Greeting Tone Start RBT/MOH Queuing Tone RBT/MOH Real Recording Time Delay Time Repeat Counter is finished. Queuing Tone Start Queuing Tone Start Greeting Tone RBT/MOH Queuing Forward Timer Real Recording Time Delay Time Repeat Counter or, Greeting Play Timer is expired. 2nd Queuing Tone RBT/MOH RBT/MOH Real Recording Time Delay Time Repeat Counter is finished. Queuing Tone Start Queuing Tone Start

  9. Station Group Additional Attributes • Apply Time Type • It defines the time to apply forward feature. • (All/Day/Night/Timed) • Forward Destination • It defines the destination to forward. • Wrap Up Timer • A member does not receive the next call during this timer when he goes to idle state. • Member No-Answer Timer • If a member doesn’t answer the call during this timer, it is routed to the next member. • Ring No-Answer Forward Timer • If a member doesn’t answer the call during this timer, it is routed to the forward destination • Call In Greeting • -. In Greeting : Provide ring to member during Greeting. • -. After Greeting: Provide ring to member after Greeting. • Max Queue Count • It defines maximum queue count of each group. • Forward Type • It defines forward type of group. • Not Use – Call is routed to Error destination • Unconditional – Call is directly routed to forward destination • Queuing overflow – When Queue count is overflow • Queuing timeout – When Timeout timer is expired. • Queuing overflow or timeout – case 3 or 4

  10. Station Group Basic Flow Member of Group is available First Member Ring Start Next Member Ring Start Ring No Answer Forward timer is expired. Member No answer Time Ring Forward Destination Greeting Annc. RBT/MOH RBT/MOH Repeat Counter or, Greeting Play Timer is expired. Real Recording Time Delay Time Greeting Tone Start Greeting Tone Start Forward Destination RBT/MOH Queuing Annc. Member of Group is unavailable Second Queue Annc. Real Recording Time Delay Time Repeat Counter is finished. RBT/MOH Queuing Tone Start Queuing Tone Start Queuing Forward timer is expired.

  11. Pick Up Group Group Capacity Pick Up Group Attributes • Pick Up Group allows to pick up the call among members. • Pick Up Condition • -. All Call • Pick up is allowed about all call. • -. Internal Call • Pick up is allowed about internal call • -. external Call • Pick up is allowed about external call • Feature Code

  12. STA101 STA100 STA102 STA103 STA105 STA104 Page Group Group Capacity • PGM 134-Flex 2(Page Access) : Enable • PGM 151(Internal Zone Page Group Access) : Enable Group Access Page Group Attributes A station, which is allowed to access page facilities, can connect and transmit voice announcements to any or all the systems external/internal page zones. • Operation • Lift Handset. • Dials Page zone feature code. • Dials zone index. • SPK of Phones in Zone goes to be ON and Station A can announces the message. • Feature Code. Dial Page Feature Code + Group No PAGE ZONE 1 STA A

  13. Command Conference Group Group Capacity Command Group Attributes A Stations and external contacts (up to 12 members) can be arranged in groups so that a user may create a conference with all members of the group through a single call. • Command One Way • A user can make announcements (paging) to members of the Command Group. • Command Conference • A user can make conference calls with members of the Command Group • Feature Code • PGM 152(Command Group Access) : Enable Group Access

  14. Command Conference Group Group Attributes • On Hook Service • On Hook – if a called party member goes to on-hook, he leave the conference • Recall – if a called party member goes to on-hook, he receives recall ring. • Busy Service (One-Way/Both-Way) • Busy - if a member is busy, Command call is established without this member. • Request Queuing – if a member is busy, Command call will queue to this member. • Recover call – if a member is busy, Command call is established with a member in busy state and original call is disconnected. CMD GR 01 PSTN Dial One Way or Conference Command Call Code + Group No (580 / 581 + 01) ONE WAY COMMAND CALL External 1234567 CONFERENCE COMMAND CALL STA 3000 STA3001

  15. PTT Group Group Capacity PTT Group Attributes The Phone user may log-in or log-out of any one, or all PTT groups to which it is assigned. Once logged in, the user may place or receive one-way page announcements to/from other users who are logged in to the same PTT group. • Log In • Dial the {PTT Group Log-In/Out Feature Code}; the PTT Group status and registration will be displayed. • Dials PTT Group No. • Log Out • Dial the {PTT Group Log-In/Out Feature Code}; the PTT Group status and registration will be displayed. • Dials *(Log-Out Code) • Operation • Press PTT button. • SPK of All Log-In Station will be on. • Press PTT button to stop the PTT. • PTT Button : PGM + Flex + 2(Fixed Key) + Select PTT + SAVE

  16. 34501001 34501000 34501002 34501009 34501005 34501006 Interphone Group Group Capacity Interphone Group Attributes To call Stations using a simple, one-touch digit, Stations can be gathered Into an Interphone Group. (up to 10 members). • Operation • Dial {Interphone Group Access} Feature code. • Dial one digit. • Feature Code. Make a Call with “534 + 0” Interphone Group Make a Call with “534 + 6”

  17. Pilot Hunt Group Group Capacity Pilot Hunt Group – Call Forward • Pilot Hunt Call Forward • If a call is routed to member ofpilot hunt group, a call is automatically routed to forward destination according to RING MODE (Day/Night/Timed). • Register Pilot Hunt Call Forward • Dial {Forward Register Feature code} • Select Call Forward Type. • (Unconditional/Busy/No answer/Busy-No answer) • Dial destination (Station or Station Group). • Cancel Pilot Hunt Call Forward • Dial {Forward Cancel Feature code} • Feature Code.

  18. STA 100 STA102 STA101 STA103 STA105 STA104 Pilot Hunt Group Pilot Hunt Group – Call Coverage • Pilot Hunt Call Coverage • The member of Pilot Hunt Group can cover the call for other member. • Busy Service • Station can be programmed the busy service as Pilot Hunt. • (Busy Tone/Camp-On/Call-Wait/PilotHunt) • If he receives the call from Internal/external party, • a call is routed to next member according to Service and Type. • Service : All Call / Intercom call / External Call • Type : Terminal /Circular • PGM 131-Flex 5(Busy Service) : Pilot Hunt • PGM 134-Flex 6(Pilot Hunt Ring Assign) : Enable CO LINE 2 CO LINE 1 Pilot Hunt Group

  19. Attendant Group Business Enabled Communications

  20. Contents • Attendant Group • – Capacity • – Attributes • – Group Assignment • Night Attendant Group • – Capacity • – Attributes • – Group Assignment

  21. Attendant Group Attendant Group Capacity Attendant Group Attributes

  22. GROUP ATD RING 04504629 Main ATD Group Attendant Group Group Assignment • Attendant Assignment • Max 5 Attendants can be assigned in a tenant. • Group Type • The following type can be selected. • Terminal, Circular, Ring, Longest Idle, Ring • Group Name • This will be provided with LCD message when a member receive Group Ring. • CO Attendant Number • If this number is assigned, system analyzes this number before it analyzes numbering plan/digit conv. table. • Attendant Call by Station number • Basically, Attendant call is activated when a caller dialAttendant call code. • But, if this is enabled, attendant call is activated • when a caller dials the number of attendant member.

  23. Attendant Group Attendant Feature • ACCESS • [PGM] + 0 + (1~9, *, #) • 1. SMDR Print/Delete • 2. Traffic Print/Delete • 3. COS / Password • 4. DATE / TIME / Wake Up • 5. Preselected Message • 6. VMIB Announcement Record/Listen • 7. User Program (Name/Language/Prepaid/Feature Cancel) • 8. Ring Mode Change/ Conference Room Monitor-Delete • 9. USB (Upgrade/ DB Up/Download) • * + #. Admin Programming • #. DECT Registration

  24. Attendant Group Night Attendant Group Capacity Night Attendant Group Attributes

  25. Attendant Group Group Assignment • Night Attendant Assignment • Max 5 Member can be assigned in a tenant. • Group Type • The following type can be selected. • Terminal, Circular, Ring, Longest Idle, Ring • Operation • In the following state, a attendant call is routed to night attendant Group • All attendant goes to DND states. • Ring mode of Tenant is Night mode. NIGHT DND CO LINE CO LINE STA102 STA102 STA 100 STA101 STA 100 STA101 STA110 STA111 Attendant Gr. Attendant Gr. Night ATD Gr.

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