Jack Pellicci Vice President, Global Service Industries Oracle Corporation

2. Jack Pellicci Vice President, Global Service Industries Oracle Corporation Leveraging the Power of the Internet and e-Business in an e-Everything World May 22, 2000

3. The Internet Changes Everything Not just a technology change… …rather a new communications concept… …. a new way of doing business

4. Understanding the Impacts of Change Cultural Political Social Environmental Technological Economical

5. Personalization Convergence The Digital Economy Digital Capital e-Everything RROI Internet Time

6. The Business Web Distributors Suppliers Digital Capital Infrastructure and Service Providers

7. Digital Capital • Human Capital • Customer Capital • Structural Capital Internetworked Knowledge Assets

8. Competing for Digital Opportunity • Service to Service by • In Line On-Line • Traditional Training e-Learning • Physical Knowledge Digital Knowledge • One -Off’s Repeatable e-Solutions • i-Webs B-Webs Creating Digital Capital

9. The e-Everything Paradigm Classroom Digital Capital Commerce Community

10. e-Everything Drivers e-Business Solutions Cost Customer Competition Convenience

11. Customers in the Digital Economy • Tech-Savvy • Empowered • Mobile • Value Driven • High Expectations Virtual Self Service Interactive Connected

12. e-Everything: The Strategic Framework Employer Provider Job Seekers e-Government e-Business e-Learning

13. e-Government Government On Line On Line Governance Self- Service e-Security and Privacy Services e Transformation Services

14. EMPLOYEES / POTENTIAL EMPLOYEES Portal (Sell-Side Marketplace) Self Service Applications Portal (Buy-Side Marketplace) E-Store Suppliers & Partners Enterprise Applications SUPPLIERS CUSTOMERS Direct Sales Distributors Business Intelligence Systems Service Providers Customer Service e-Business: More Than e-Commerce

15. Suppliers Customers Empl’s/Job Seekers Infrastructure e-Business: the Framework

16. e-Business Means Operational Efficiencies • Focus on Core Competencies • Simplify Everything • Centralize and Consolidate • Provide Self Service • Internet Enable the Enterprise “e-Everything Inside”

17. e-Business Offers Digital Opportunity Better! Faster! Cheaper! Customer Satisfaction!

18. Town Halls Public Libraries Business and Industry Colleges and Universities Students’ Homes Research Facilities Teachers’ and Professors’ Homes Employment Svcs. Office High Schools (Secondary) Museums e-Learning: Leveraging the Connected Community Elementary (Primary) Schools

19. Enterprise Portals: Creating Personalized Access • Enterprise Portal • One place to access personalized information • Empower users by efficiently sharing information Enterprise Portal Electronic Services Directory Server Employee Emplo EXsdfe EXs Location-based services Abcd Customers Suppliers Partners Employees e-Business Applications Exchange/ ERP Applications Personalized delivery …Access via Internet, Intranet, extranet, VAN I/N

20. Human Services Health Services Work Services Welfare Reform Model Integrated Social Services

21. Providers Employers Providing the Job Seeker “One Stop” Choice Counter Call Center Internet Interactive-TV Mail Kiosk Customer Interaction Center Customer Relationship Management ERP Applications Business Intelligence SEM Internet Platform

22. Human Services Health Services Integrated Social Services • Seattle JobLink • Utah UWORKS • DOL AJB/ATB • DOL OSOS Self-Service Work Services

23. New Technology For Employment Services • One to One... Personalization • Location Based Services • Application Service Provision • Dynamic Digital Exchanges • Wireless Mobile Telephony and Voice Recognition • e-Metrics

24. Locate Facilities Uncover Trends Better, Faster Decisions Optimize Resources Reveal Patterns Improve Efficiencies Locate resources nearest the greatest need Self-service web apps, kiosks Link funding tightly with results Link employer to job seeker instantly Serve Customers 7x24x365 availability Nearby jobs accessible by public transit? Where are the qualified people? Create Value Reduce societal burden Increase local retail & tax base Increse Economic Development Improve Quality of Life Using Location Aware Solutions

25. Leveraging Location Based Services A Spatially Enabled Data Warehouse Enables Washington State to Analyze and Report On Welfare to Work • Washington State Department of Social and Health Services (DSHS) • Business: DSHS helps people in need • Location: Olympia, Washington, USA • Application: Data warehouse of DSHS clients to support research, analysis, and reporting of service utilization. How Many People are receiving job training in the 10th District? How Much Money was allocated to Job Training in Lewis County?

26. PurchasingIntelligence PurchasingIntelligence Payments Sourcing & Negotiation Payments Sourcing & Negotiation 100% Internet Receiving ContentManagement 100% Internet Receiving ContentManagement SupplierCollaboration Self ServiceRequisitions SupplierCollaboration Self ServiceRequisitions Purchasing Purchasing Marketplace PurchasingIntelligence PurchasingIntelligence Payments Sourcing & Negotiation Payments Sourcing & Negotiation 100% Internet Receiving ContentManagement 100% Internet Receiving ContentManagement SupplierCollaboration Self ServiceRequisitions SupplierCollaboration Self ServiceRequisitions Purchasing Purchasing PurchasingIntelligence PurchasingIntelligence Payments Sourcing & Negotiation Payments Sourcing & Negotiation 100% Internet Receiving ContentManagement 100% Internet Receiving ContentManagement SupplierCollaboration Self ServiceRequisitions SupplierCollaboration Self ServiceRequisitions Purchasing Purchasing • Digital Exchange • Applying e-Business to New • Economic Environments to • include Government • Business to Business Buying & Selling • Forward & reverse auctions, bid/ask • Quoting & negotiations • Open market purchases • Consortium buys

27. Elements of Success • e-Business Principles • e-Leadership • e-Transformation • e-Speed Harvesting the “Digital Dividends”

28. e-Business Principles • Focus on the Right Customers and Understand Their Needs • Empower Customers to Help Themselves • Deliver Personalized Customer Service Through CRM • Make it Easy and Pleasant for Customers to Do • Business with You • Redesign your Business Processes With the Customer in • Mind

29. e-Leadership in the Digital Economy • Simplicity • Completeness • Velocity • Empowerment

30. e-Business e-Government e-Learning Rethink Goals of Governance Reassess e-Transformation Services Organization/Culture Reengineer Government Processes Transform e-Government e-Transformation

31. New Strategies for a New Economy • Think Big, Start Small, Scale Fast ---Deliver Value • Plan and Operate at e-Speed • Focus on the Customer and Their Customers • Develop a Self Service Architecture • Emphasize Shared Services • Stress Simplicity and Completeness • Create Dynamic Partnerships • Develop Digital Capital… Harvest Digital Dividends Empowerment is the Key to Success