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o ur mission

o ur mission. We are a family of individuals passionately committed to the success of our clients, making a difference in the lives of the employees and their families, and changing the automotive industry for the better. o ur mission. one organization. one organization.

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o ur mission

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  1. our mission We are a family of individuals passionately committed to the success of our clients, making a difference in the lives of the employees and their families, and changing the automotive industry for the better.

  2. our mission

  3. one organization

  4. one organization It’s just the beginning…

  5. one organization 4x

  6. the market Tier III - Dealers Tier I - OEMs Tier II - Associations 17,000 1,000 50 S M L S M L S M L Programs Single Service, Full Service & Programs Full Service Single Service Full Service Hire 1 company Hire 100’s of companies Hire 1-10 companies 20 competitors 50 competitors 100 competitors

  7. one organization Tier III - Dealers Tier I - OEMs Tier II - Associations S M L S M L S M L Programs Single Service, Full Service & Programs Full Service Single Service Full Service Targeted Honda and Acura Team Northeast National Team CallRevu “Brand” Team Southeast Central Driving Loyalty Social Dealer West

  8. one organization Executive Leadership Budd Blackburn David Boice Sean Wolfington Senior Management Justin S Byrd - President Bill Reilly - COO

  9. one organization Executive Leadership Budd Blackburn David Boice Sean Wolfington Senior Management Justin S Byrd - President Bill Reilly - COO Shared Resources Sales & Services Marketing Legal HR Tier I Tier II Tier III Sales Technology Finance Creative Production Tier I Tier II Tier III Client Services

  10. one organization Justin S Byrd - President Sales Marketing Tier I Tier II Tier III Michael Wynns Lyndsey Rodriguez Scott Fletcher Trisha Clark (NE) Andrew Diffenderfer Laura Howe (SE) Ray Loo (C) Sales Chad Sterling (W) Bob Librizzi (T) Rich Delancey (L5)

  11. one organization Bill Reilly - COO Services Creative Tier I Tier II Tier III Sharon O’Connell Scott Fletcher Aaron Bickart Scott Rodgers (T2) Kim Warzecha Andrew Diffenderfer Daniel Evans (NE) David B Gordon (T1, 3) Tom Azbill Sean Williamson Liz Martin (SE) Kelly Holcomb(T1,) Client Services Dana Nagel John Russell (W) Riley Yemm (C) Daymond Decker Ryan Franzen Shared Resources Legal Production HR Joe High Regina Washington TBD Christine Rowland Olivia Deveraux Finance Technology Tim Schmidt Sara Schoeb Lewis Connor Mike Degan (IT) Steve Neu (Tech Dev)

  12. major initiatives Tier III - Dealers Tier I - OEMs Tier II - Associations Automated Reporting Online Campaign Ordering Full Service Offering Expanded Client Services Automated Outbound Emails Faster/better Production of deliverables Develop Major Brand with Tier10 Dedicated Sales, Client Services and Creative Team Expand the Number of Honda and Acura Associations Target Other Brands Pilot Upgrade with VW and Lexus Currently Negotiating with a Major Brand to Launch Another large Upgrade Pilot Continue to Customize Our Technology Platform for OEMs Expand Single Service Offerings Including CallRevu and Driving Loyalty

  13. questions and answers Why are we doing this? We are organizing around the way the market already does business to improve our customers’ experience and results.

  14. questions and answers Why now? This has been happening for some time, and is just another step towards “one organization with multiple brands”.

  15. questions and answers What are the advantages? Focused and organized teams will allow us to more efficiently align resources in the building as well as in the field. This will allow for an improved customer experience and individual opportunity for growth.

  16. questions and answers Will our benefits change? Yes, all medical, dental and vision plans will be combined into one group plan. The larger group will allow for better overall benefits.

  17. questions and answers When will the benefits change? Open enrollment for Tier10 medical coverage kicks off in November. We will begin, at that time, transitioning the medical plan from UHC to one plan under Aetna.

  18. questions and answers How will this affect compensation? Compensation plans will remain the same. However, this new unified organizational structure provides more opportunity for individual growth.

  19. questions and answers Will there be “downsizing”? No.

  20. questions and answers Does my job change? Most will still do the same daily work but have a more integrated and organized team for delivery.

  21. questions and answers Will my seat change? People will move to align with their groups. Not everyone will move, and not everyone will move at the same time.

  22. questions and answers What does it mean if I work for Tier10 and service Tier III clients? Roles and responsibilities will remain the same. However, teams will transition to the unified Tier III Client Services department, led by Aaron Bickart.

  23. questions and answers How will Tier 10’s Tier III clients be communicated to on the changes? There will be no changes on the personnel serving these clients. We will pro-actively communicate with each of the current Tier 10 clients where applicable.

  24. questions and answers How does Social Dealer fit? We are a partner, running day-to-day operations. All employees working with Social Dealer will remain employees of Team Velocity Marketing.

  25. questions and answers When will the organizational changes begin? Today, however some people will transition over the next 90 days into new roles.

  26. questions and answers What else would you like to know? Ask now, or through the anonymous website

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