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Issues Management Thought Starters…

Issues Management Thought Starters…. What will success look like for you? The value of humility and honesty is immeasurable. Issues and crisis are about human reactions. Expect the unexpected when there is “fear.”  health, wealth, power, position, reputation, responsibility.

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Issues Management Thought Starters…

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  1. Issues Management Thought Starters… What will success look like for you? The value of humility and honesty is immeasurable. Issues and crisis are about human reactions. Expect the unexpected when there is “fear.”  health, wealth, power, position, reputation, responsibility Blanchard--Opportunity Creation

  2. Psychology of Fear Fear is a powerful and primitive human emotion. It alerts us to the presence of danger and was critical in keeping our ancestors alive. Fear can actually be divided into two stages, biochemical and emotional. The biochemical response is universal, while the emotional response is highly individualized. Blanchard--Opportunity Creation

  3. Issues Management Thought Starters… People aren’t stupid. Every coin has 2 sides… every issue and every crisis has an opportunity Blanchard--Opportunity Creation

  4. Just Say No to Danish Beirut, Lebanon By Abraham Lustgarten February 27, 2006: 2:06 PM EST (FORTUNE Magazine) - The fury over a Danish newspaper's cartoons of the prophet Mohammed--depicted wearing a bomb-shaped turban in one--shows no signs of abating. Last month Danish embassies in three countries and this consulate in Lebanon were ransacked, and at least 16 people have been killed in violent protests. Danish products have also come under fire. A grass roots consumer boycott of everything from feta cheese to diabetes medicine has spread across the Muslim world. Hardest hit is Danish dairy exporter Arla Foods, which has seen store shelves cleared of its products in Saudi Arabia and the United Arab Emirates, where it controls two-thirds of the market. "We're not selling anything," reports spokeswoman Mette Schoube, who says Arla is losing $1.6 million a day--about 7% of its revenues. The company has suspended production at a Saudi factory employing 800 people. It's not clear whether the boycott will have a substantial impact on Denmark's $85 billion in annual exports. A spokesman for container-ship operator A.P. Møeller-Maersk, Denmark's largest company, which does a lot of business in the Middle East, says he's worried about employee security but hasn't yet seen any falloff in business. Blanchard--Opportunity Creation

  5. FDA: Tainted pistachios pose salmonella risk California nut grower recalls pistachios as government investigates reports of illnesses. More than more than 2 million pounds of nuts pulled from store shelves. NEW YORK (Reuters) -- A California nut grower and processor issued a nationwide recall of pistachios on Tuesday due to possible salmonella contamination, and authorities said consumers should avoid all pistachio products until more information was available. The U.S. Food and Drug Administration said several illnesses had been reported that may be associated with the contaminated pistachios. The FDA said it and the California Department of Public Health were investigating the matter. The FDA said it first learned of the problem on March 24, when Kraft Foods Inc. (KFT, Fortune 500) informed the agency that Back To Nature trail mix was contaminated. Kraft had identified the source of the contamination as Setton. Blanchard--Opportunity Creation

  6. Issues Management is About… Leadership & Attitude… Self aware Build strong teams Focus on the mind, the heart & the soul Leverage best practices Leaders trust their team Leaders can turn a risk into an opportunity Blanchard--Opportunity Creation

  7. The Nature of Issues… Issues evolve, morph, escalate and dissipate. Not all issues are “made the same”. Issues are dynamic and a “one size fits all” mentality will only lead to failure... Blanchard--Opportunity Creation

  8. To Thrive IM… Those in key roles must understand the outside world and engage as ambassadors, in associations and forums to keep a “pulse” on trends/issues Build a process that is scalable – including its tools and capabilities Invest in appropriate training for users and leaders Refresh skills and tools to adapt to industry, global and organizational needs Blanchard--Opportunity Creation

  9. Issues Management The success of any issues management process hinges on its integration within an organization’s culture. Factors critical to success include: Senior Management endorsement of the process; Commitment to the process & the people involved; Clarity of roles and responsibilities-clarity of definitions; Individuals engaged have the “right skills” and position; Accountability included as part of job descriptions/ performance measurements; Commitment to use, refine & customize the process Blanchard--Opportunity Creation

  10. The Psychology of Issues: Economic Downturn Human Impact Result Distracted Accidents Stressed Errors/Mistakes Angry Violence Panic Bad Decisions Fear Organizational Impact Distracted-environment, health, safety Save $ Knee jerk reactions/decisions Isolationism Best practices “shelved” Crisis (immediate) Issues (long-term) Blanchard--Opportunity Creation

  11. “A privileged moment during which to understand things differently.” Roux-Dufort 2000 Blanchard--Opportunity Creation

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